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Reviewed 15 November 2017 via mobile

Good location, delicious breakfast with various cuisine, beautiful interior & free wifi.

In May 2012 I stayed in Hatten Hotel when it was newly opened. Everything was perfect during my short stay. The staffs were friendly. The room was very clean. Amenities were good. I would recommend this hotel and wished to stay at the same hotel again.

In Nov 2017 I had a chance to stay at Hatten Hotel for a longer period. I was very excited to have the same experience as I had five years ago. The staffs are friendly and helpful. The hotel has more shops & busier than before. However, I'm very disappointed and have to write this review because no proper action was taken after I informed the receptionist about the followings:
- Bedsheet has not been replaced for three days (it has the same dirty part).
- Room was not properly cleaned. Carpets was not vacuumed for at least two days (there was a piece of plastic trash on the same place).

I forgot to mention that the trash can in the bathroom was not emptied on the third day of my stay. I even had to request for a hand towel & a floor mat after the room was being made up!

Date of stay: November 2017
Trip type: Travelled with family
3  Thank JennieRaintung
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 November 2017

Last visit in June 2015 while we have a wonderful stay then. Return to this hotel as it's in the best location and walking distance to various attractions. There are 2 TVs in the room while it is quite spacious. Room was clean and staff was friendly. Do expect huge crowd during check-in/out and breakfast time as this is a very popular hotel in Malacca.

Room tip: You can request for connecting rooms if you are travelling in big group.
Date of stay: November 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank nohp13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HHM-Admin-Marcom, Public Relations Manager at Hatten Hotel Melaka, responded to this reviewResponded 14 November 2017

Dear Guest,

Greetings from Hatten Hotel Melaka!

Thank you for sharing your holiday experience with us. We appreciate every guest review and glad to know you enjoyed your stay at our hotel. Every guest review is important and we will share your positive comments with the team to keep them inspired.

We look forward to your next visit, kind regards from us at Hatten Hotel Melaka.

Thank you.
The Administrator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017 via mobile

Pros
- Centrally located & within walking distance to Jonker Street. Well connected to shopping malls
- Big, comfortable hotel room
- Adequate gym facilities
- Posh looking hotel lobby
- Sky lounge that overlooks the city at night. Nice view!
- Sumptuous buffet breakfast spread with wide variety

Cons
- Lift service is horrible. There are 10 lifts servicing but it is just not good enough to handle guest loads during peak hours (Check-in/out). Lifts do breakdown at times too
- Slow service. We spent a long time queueing prior being assigned our rooms

Date of stay: November 2017
Trip type: Travelled with family
Thank yqtay999
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HHM-Admin-Marcom, Public Relations Manager at Hatten Hotel Melaka, responded to this reviewResponded 14 November 2017

Dear Guest,

Greetings from Hatten Hotel Melaka!

We appreciate your review in the TripAdvisor and value every guest comment as we work towards ensuring guest satisfaction. We regret to hear of any inconvenience caused during your stay with us and appreciate your kind patience. Every guest review is important to us as we work towards ensuring guest satisfaction. Please accept our sincerest apology for any inconvenience.

Thank you for your kind understanding. Rest assured that we have also taken note of your other comments for further detailing.

We look forward to your next visit and an opportunity to provide you with a quality experience.

Thank you.

Warmest regards,
The Administrator

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Reviewed 12 November 2017 via mobile

Bought their platinum membership and book rooms in advance. Have requested rooms to be same floor and near to each other.

We had different types of rooms for our booking and ended up only 2 were near. The other 2 were at different wing. Waiting time for the lift takes about more than 5 mins to get downstairs from level 15.

Rooms were of good size and nice views but the long sofa and arm chair looks dirty.

The location is good as it’s near to Jonker Street and shopping malls.

Date of stay: November 2017
Trip type: Travelled with family
Thank sgsleepwalker
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HHM-Admin-Marcom, Public Relations Manager at Hatten Hotel Melaka, responded to this reviewResponded 14 November 2017

Dear Edward,

Greetings from Hatten Hotel Melaka!

Thank you for your review in the TripAdvisor. We appreciate every feedback as we work towards ensuring a commendable experience for all our guests. Your positive feedback will be shared with the team to keep them inspired and rest assured your other comments are well noted for further detailing.

We regret to hear of any inconvenience caused during your stay with us and appreciate your kind patience. While we would have wished to get everything right when you were on site, your comments will be shared with our associates for further detailing. Please accept our sincerest apology for any inconvenience.

We appreciate your patience and kind understanding. We look forward to your next visit, warmest regards from us at Hatten Hotel Melaka.

Thank you.
The Administrator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2017 via mobile

Bed bug found in Rooms 1747 & 1748. Towels looked dirty. Also wear and torn with lines coming out. Hair dryer malfunction and house keeping didn't take note.Good location, awesome breakfast, friendly staff and security in place.

Date of stay: November 2017
Trip type: Travelled with family
Thank 501limy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HHM-Admin-Marcom, Public Relations Manager at Hatten Hotel Melaka, responded to this reviewResponded 14 November 2017

Dear Guest,

Greetings from Hatten Hotel Melaka!

We appreciate your review in the TripAdvisor and value every guest comment as we work towards ensuring guest satisfaction. We regret to hear of any inconvenience caused during your stay with us and appreciate your kind patience. While we would have wished to get everything right when you were on site, your comments will be shared with our associates for further detailing. Please accept our sincerest apology for any inconvenience.

We look forward you to afford us another opportunity to be service you better in your next visit Melaka.

Thank you.

Warmest regards,
The Administrator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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