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“Courteous, friendly, efficient staff”

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Hotel Equatorial Melaka
Ranked #14 of 168 Hotels in Melaka
Reviewed 27 July 2017

Staff in various areas we encountered were courteous, friendly & efficient.
Special mention to the Equator Club floor Manager & Asst manager for their
efficiency, friendly & courteous manners. My friends were impressed with
the club rooms, the club lounge area & food variety & the staff too.
Will recommend more friends to stay at Equatorial!

Room Tip: Higher floors will be good.
See more room tips
  • Stayed: July 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank lclim244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this reviewResponded 28 July 2017

Dear Guest,

Thank you for sharing your experience with us.

Our sincerest appreciation for your feedback during your recent stay and I am delighted to read that you had an enjoyable stay with us. We are indeed encourage by your comments.

I thank you for the special mention of our Equator Club Lounge staff, who certainly are exemplary to the department and we are proud to have him as part of our team. We have conveyed your kind words to the staff and I am certain he will be thrilled to learn that his efforts are noticed and appreciated.

Thank you once again for your kind feedback and we look forward to welcoming you back to Hotel Equatorial Melaka.




Yours sincerely.
Habib Rehman
Acting General Manager

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44 - 48 of 1,655 reviews

Reviewed 27 July 2017

Room: the room was nice. It was clean that I am impressed by how they clean it so well it looks like a new hotel. And they seem to know the local culture - I am a Muslim and the prayer mat was there with me to ask for it. I also got a nice view from the hotel. I guess one of the best features of the room is the TV. It's not a normal TV rather it has an operating system that allows you to watch a lot of movies ( if you are a good guy like me who stay alone for 6 days then this feature is good enough to prevent you from being a bad guy). I stayed in Hotel N, Hotel H and Hotel H I before and nothing beat experience of staying in the Equatorial.

Experience: The elevator was fast. The check in and check out was quick. The service was good.

Location: Less than 1 minute of walking to the nearest shopping mall ( and it is interconnected to the other 3 malls). 4 minute of walking to A Famosa. 9 minutes of walking to Jonker Street.

I defenitely will come again.

  • Stayed: July 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Faizal A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this reviewResponded 28 July 2017

Dear Guest,

Thank you for your review.

I am glad that you have enjoyed your visit. We are indeed encourage by your review and we are pleased to hear that you have enjoyed the recently upgraded IPTV.

Thank you once again for your kind feedback and we look forward to welcoming you back to Hotel Equatorial Melaka.


Yours sincerely.
Habib Rehman
Acting General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2017

Hospitable staff. They acceded to our request as we had a total of six rooms booked.
They helped us by rooming us on the same floor just across each other as we had elderly people and children among us. Rooms are well maintained and a good spread for breakfast. Courteous waiters.

Room Tip: Standard rooms
See more room tips
  • Stayed: July 2017, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Helena B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this reviewResponded 27 July 2017

Dear Guest,

Thank you for sharing your experience with us.

Our sincerest appreciation for your feedback during your recent stay and I am delighted to read that you had an enjoyable stay with us. We are indeed encourage by your comments.

Thank you once again for your kind feedback and we look forward to welcoming you back to Hotel Equatorial Melaka.


Yours sincerely.
Habib Rehman
Acting General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2017

We were here for a four day stay from 13th to 17th July 2017. As usual i booked the Equatorial Club room with its huge roof top terrace again. This is my eighth stay in this hotel over the years. Though the outside facade might look tired but once you entered the huge lobby it was a peaceful oasis. The services were as charming as ever.

The location is perfect. Jonker Street, which is my favourite place , is within a short walking distance. The numerous shops and restaurants nearby are an added bonus.You will be indeed spoil for choices.

We were impressed by the new club lounge. It was a nice place to have breakfast, late evening cocktail hours and even a drink after a night out. The views were magical from the ceiling high windows. The buffet spreads were adequate and of good quality.

Yes...... it is worth the extra payment for the club rooms. Not only they are bigger and nicer with a comfortable sofa and a charming room foyer, you can have access to the club lounge which is usually quiet and restful.

However there is two downsides to this hotel. The corridors were very dated and really have a moldy smell. This is something which i feel the management should look into seriously. This is not only noted by me but also from past numerous reviews. The second downside is the Sri Nyonya Restaurant. The staffs there, unlike the rest of the hotel, looked a little tired. Two of them were careless in pouring the soup and also in laying down the food that the spillage happened. No apologies were given. Perhaps they may require some refresher training again.

Well overall it was a very pleasant stay. Will i come back again here ....... DEFINITELY at the Equatorial Malacca.

  • Stayed: July 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank adriakmelani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this reviewResponded 21 July 2017

Dear Guest,

Thank you for your feedback and sharing your experiences on our hotel's facilities and services during your recent stay. I am pleased that your recent stay experience met with your satisfaction albeit the slight shortfall.

I have shared your comments on the condition of the corridors with our Executive Housekeeper who has initiate thorough cleaning. I have also highlighted your comments on the spillage with our Food and Beverage Manager who has advised the staff to be more careful in the future and followed with re-training emphasizing on customer service.

We thank you once again for your continuous support and we look forward to welcoming you back to Hotel Equatorial Melaka.


Yours sincerely.
Habib Rehman
Acting General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2017 via mobile

Upon arrival at Hotel Equatorial, we can already sense the hospitality of Malacca. Every where we go, people are friendly and helpful. The city though has changed over the years with more shopping malls but the tradition and culture of Malacca are very much kept alive. The food, the people, and the culture - truly Malacca hospitality!

Stayed: June 2017, travelled with family
Thank peterngkg2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this reviewResponded 17 July 2017

Dear Guest,

Thank you for sharing your experience with us.

Our sincerest appreciation for your feedback during your recent stay and I am delighted to read that you had an enjoyable stay with us. We are indeed encourage by your comments.

Thank you once again for your kind feedback and we look forward to welcoming you back to Hotel Equatorial Melaka.


Yours sincerely.
Habib Rehman
Acting General Manager




Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Equatorial Melaka

Address: Jalan Bandar Hilir, Melaka 75000, Malaysia
Region: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 168 Hotels in Melaka
Price Range: $68 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Equatorial Melaka 4*
Number of rooms: 496
Official Description (provided by the hotel):
Set in the heart of historical Melaka, Hotel Equatorial Melaka is a 5-star international business hotel with 496 elegantly furnished guestrooms and suites offering stunning views of the Straits of Melaka and St. Paul's Hill, whilst providing our guests the most luxurious comfort and service. It is ideally located within a few minutes' walk from historical sites and trails, shopping complexes, night spots, financial institutions as well as the ever famous Jonker's Street - a haven for antique collectors and bargain hunters. Featuring guestrooms ranging from the modest Deluxe room to the Presidential Suite, the hotel rooms are tastefully furnished along elegant and contemporary designs. Each room features an ensuite bathroom, and comes equipped with a flat-screen television, mini-refrigerator, coffee & tea making facilities, in-room personal safe, IDD telephone line, individually controlled air-conditioning, complimentary wireless internet access, hair dryer, cable channels and iron/ ironing board. Relax, take a swim, or simply keep in shape when you stay in Hotel Equatorial Melaka. Equinox Fitness Centre located on Level 3 offers state-of-the-art gym equipment and also includes a steam room, sauna, cold plunge pool and indoor Jacuzzi. Whereas, sun worshippers will appreciate a relaxing dip in the outdoor swimming pool located on Level 4, whilst the kids can enjoy the children's pool. ... more   less 
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