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“Fabulous Equatorial”

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Hotel Equatorial Melaka
Ranked #15 of 169 Hotels in Melaka
Reviewed 8 August 2017

Stayed 10 nights in this hotel, have stayed many times and love it and the staff are fabulous. There was a new manager Habib UR Rehman) since we last visited who was very nice and made sure our stay was going to be good. The hotel does require refurbishing and looking sad but I think it is on the cards. The Executive Lounge has been updated and is superb now, Amin is a super host and ensures everything is good. Even the pool boy Aidib Faran is so attentive and made sure our beds were out each day with fresh towels. We did have a few problems but Habib ensured we were fully compensated for the inconvenience. Dato Pari Subramaniam the Executive Chef asked what dishes we would like and provided them for us, bravo!! Just one more plus the Bell Captain is superb and did welcome us at the door on our return.

Room Tip: Equator Club Rooms
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  • Stayed: March 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank DanteRobin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this reviewResponded 15 August 2017

Dear Guest,

Thank you for sharing your experience with us.

Our sincerest appreciation for your feedback during your recent stay and I am delighted to read that you had an enjoyable stay with us. We are indeed encourage by your comments.

I thank you for the special mention of Amin, Aidib and Dato’ Pari who certainly are exemplary to the department and we are proud to have them as part of our team. We have conveyed your kind words to the staff and I am certain they will be thrilled to learn that their efforts are noticed and appreciated.

Thank you once again for your kind feedback and we look forward to welcoming you back to Hotel Equatorial Melaka.


Yours sincerely,
Habib Rehman
Acting General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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65 - 69 of 1,684 reviews

Reviewed 8 August 2017 via mobile

For those fitness enthusiast and spa user kindly take note that their facilities is always down with maintenance. In a year probably there is 52 times each in every week. No immediate repairs or when u ask them they will say under maintenance and there is no time frame when it will be fix. Kindly think twice before u pay a visit to this hotel

Stayed: July 2017, travelled on business
Thank Ng C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this reviewResponded 15 August 2017

Dear Guest,

Thank you for your review.

I have taken a serious view with regards to your experiences at our hotel and I sincerely apologize for the unsatisfactory services delivered which were not reflective of our usual standards. I have immediately addressed your comments with the Department Heads concerned for immediate corrective actions. I would also be grateful if you could write to me at habib@mel.equatorial.com to share with me further on your experiences.

I thank you again for your review and as mentioned, I take every guest’s feedback seriously with the intention of correcting and improving where we have fallen short.
We truly value your patronage and I look forward to hearing from you.

Yours sincerely,
Habib Rehman
Acting General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2017 via mobile

Very nice hotel lobby and pools. Good location, 2-5minutes walk to few shopping malls and many restaurants/cafe.

Great receipting by the lobby staffs, helpful enough for good impression of the hotel. spacious and grand looks in the lobby.

Room is clean, good city view. However room bathroom should get renovated.


Stayed: July 2017, travelled on business
Thank Evelyn O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this reviewResponded 15 August 2017

Dear Guest,

Thank you for your review.

I am pleased that your recent stay experience met with your satisfaction albeit the slight shortfall.

For your information, we have recently embark on improvement works where our Club Lounge has been fully renovated, more improvements effort will be pursued in the coming months.

I thank you again for your review and as mentioned, I take every guest’s feedback seriously with the intention of correcting and improving where we have fallen short.

We truly value your patronage and I look forward to hearing from you.

Yours sincerely,
Habib Rehman
Acting General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2017 via mobile

Stayed 5 nights in an Equatorial Club room. Pluses: The hotel was well located- walking distance from a number of the historical museums, shopping malls and night markets. The rooms were quite nice. Bed was very good. The staff in all areas were very friendly and always willing to try and help. The "happy hours" for Club members were well managed and a great way to spend a few hours each day. Minuses (minor): Carpet and some of the surrounds were a bit tired. Buffet breakfast on the ground floor was ok without standing out. It also can be a little chaotic when close to full.
All in all though, a quite enjoyable stay

Stayed: August 2017, travelled as a couple
Thank Jeffo999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this reviewResponded 7 August 2017

Dear Guest,

Thank you for your feedback and sharing your experiences on our hotel's facilities and services during your recent stay. I am pleased that your recent stay experience met with your satisfaction albeit the slight shortfall.

I have shared your comments on the condition of the carpet and buffet breakfast with our Executive Housekeeper and Executive Chef who has initiate immediate corrective actions.

I thank you again for your review and as mentioned, I take every guest’s feedback seriously with the intention of correcting and improving where we have fallen short.

We thank you once again for your continuous support and we look forward to welcoming you back to Hotel Equatorial Melaka.


Yours sincerely.
Habib Rehman
Acting General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
184
Reviewed 4 August 2017 via mobile

Good standard of hotel in a good location, staff very polite and very helpful, stayed in the business suites where you have separate check in which feels more personal.. breakfast very Asian based but fresh omelettes and eggs are available. Rooms are very clean and a good size and very comfortable. Price very competitive and would definitely stay again.

Stayed: August 2017, travelled on business
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Equatorial_Mel, General Manager at Hotel Equatorial Melaka, responded to this reviewResponded 7 August 2017

Dear Guest,

Thank you for sharing your experience with us.

Our sincerest appreciation for your feedback during your recent stay and I am delighted to read that you had an enjoyable stay with us. We are indeed encourage by your comments.

Thank you once again for your kind feedback and we look forward to welcoming you back to Hotel Equatorial Melaka.

Yours sincerely.
Habib Rehman
Acting General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Equatorial Melaka

Address: Jalan Bandar Hilir, Melaka 75000, Malaysia
Region: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #15 of 169 Hotels in Melaka
Price Range: $65 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Equatorial Melaka 4*
Number of rooms: 496
Official Description (provided by the hotel):
Set in the heart of historical Melaka, Hotel Equatorial Melaka is a 5-star international business hotel with 496 elegantly furnished guestrooms and suites offering stunning views of the Straits of Melaka and St. Paul's Hill, whilst providing our guests the most luxurious comfort and service. It is ideally located within a few minutes' walk from historical sites and trails, shopping complexes, night spots, financial institutions as well as the ever famous Jonker's Street - a haven for antique collectors and bargain hunters. Featuring guestrooms ranging from the modest Deluxe room to the Presidential Suite, the hotel rooms are tastefully furnished along elegant and contemporary designs. Each room features an ensuite bathroom, and comes equipped with a flat-screen television, mini-refrigerator, coffee & tea making facilities, in-room personal safe, IDD telephone line, individually controlled air-conditioning, complimentary wireless internet access, hair dryer, cable channels and iron/ ironing board. Relax, take a swim, or simply keep in shape when you stay in Hotel Equatorial Melaka. Equinox Fitness Centre located on Level 3 offers state-of-the-art gym equipment and also includes a steam room, sauna, cold plunge pool and indoor Jacuzzi. Whereas, sun worshippers will appreciate a relaxing dip in the outdoor swimming pool located on Level 4, whilst the kids can enjoy the children's pool. ... more   less 
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