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“fantastic stay”
Review of Holiday Inn Melaka

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Holiday Inn Melaka
Ranked #7 of 167 Hotels in Melaka
Certificate of Excellence
Singapore, Singapore
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“fantastic stay”
Reviewed 21 June 2012

We spend our 3 nights stay in this hotel from 14 to 17 June 2012. It is our first family trip to melaka and we choose Holiday Inn Melaka due to its good comment and central located. After the stay, we real want to give them a thumb up rating....our family enjoying a lot for the room stay, the pool, the servicing and of course the dining and breakfast. We will be back for sure to choose Holiday Inn Melaka when we visit again to Melaka...

Room Tip: choose the higher floor sea view......
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nissan5353
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Assistant MARCOM Manager at Holiday Inn Melaka, responded to this review, 6 July 2012
Dear Valued Guest,

Thank you for sharing your recent experience at the hotel with us.

Your kind words has further fueled our passion to deliver our promise to our valued patrons. We are grateful for your presence and patronage and look forward to welcoming you back to Holiday Inn Melaka in the near future.

We hope that in your next trip you’ll take advantage of our 'Stay Clever' promotion which offers up to 30% off room rate, free breakfast, free internet and to top it all ... the Kids Stay and Eat for free. Once at our door step you must visit our Sirocco Italian Restaurant or pamper yourself at the Tea Tree Spa at a discounted price just for you.

Best Regards,
Eric Ong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (441)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Singapore
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 June 2012

It was our 2nd or 3rd visit to Holiday Inn. We were not impressed with the service there on our first visit as the staff wasn't really friendly so we normally stay at Equatorial Hotel. But our visit this June 2012 changed it all! The staff there was friendly and went the extra mile to assist us even without us asking for it! The room was clean and smell so nice and fresh. Ms Masitah deserves special mention for her excellent service at the es-sense kitchen where we had our breakfast. Overall, we were very impressed with the change we saw at Holiday Inn Melaka. Keep up the good work!

Room Tip: Choose a room with a sea-view.
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cgnorliza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Assistant MARCOM Manager at Holiday Inn Melaka, responded to this review, 6 July 2012
Dear Valued Guest,

Thank you for taking time to share your feedback on Tripadvisor.

We have shared your feedback with Mashita and she is humbled by your kind words. In her own words ... She says your comments has made her job more worthwhile and she will continue to strive and deliver great service and make a difference for others.

Again, we are grateful for your kind words towards the team and the hotel.

Should your travel plan brings you to Melaka, we hope that you would take advantage of our 'Stay Clever' promotion which offers 30% off room rate, free breakfast and free internet and best of all … Kids get to Stay and Eat for free! Plus, enjoy a 20% discount for a sumptuous dinner at Sirocco Italian Restaurant or a pampering massage at Tea Tree Spa.

Best Regards,
Eric Ong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 June 2012

Recently, we were in Melaka for one night (9 June) and stayed at the Holiday Inn Melaka. We managed to booked two rooms though we needed 3 so some of us went to stay at a nearby hotel.

This is our first visit to this hotel and were impressed with their service. The staff were friendly and very helpful. We were offered cup cakes and a drink upon our arrival. As our rooms were not ready, we were showed to the Executive Club for a rest and some light refreshments (this could be becasue I am a Priority Club member). The staff were so kind to offer a wheelchair for my Dad (79 years of age) and wheeled him to the Executive Club.

The hotel lobby is big and clean. Though the occupancy rate was 100% that weekend, we do not feel the congestion at the lobby area. We were given 2 rooms (Room 901 & 902) facing the sea and the view is beautiful. The rooms were clean and the pillows were comfortable. The staff at the Concierge were very helpful when we approach them for information about the area and of course the famous Jonker Street.

Overall, we are very pleased, happy and satisfied with the hotel and will not hesitate to recommend this hotel to anyone who has intention to visit Melaka. Please continue to keep up the good work and we look forward to stay in your hotel again in the near future.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rose220401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 June 2012

The location is ideal for guests who love shopping only. Megamalls at your door step to die for. Can't say much for the service or rather lack off in the hotel. Insufficient shuttle service and bad BBQ spread which were all but edible. Fish and sting rays were all days old I reckon!!!!!!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Golfpro49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric O, Asst. MARCOM Manager at Holiday Inn Melaka, responded to this review, 20 June 2012
Dear Valued Guest,

Thank you for the feedback. We apologize for the shortfalls during your recent stay at the hotel.

Your comments have been forwarded to the team and rest assured that we are taking remedial actions to ensure no further recurrences of such issues in the future.

Nevertheless, we are grateful for your feedback and we hope that these isolated incident will not deter you from choosing to stay with us again.

Again, thank you for sharing.

Best Regards,
Eric Ong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 June 2012

We stayed at the hotel 16-17 June 2012. Once you stepped in there's a staff at hotel lobby offering cupcake. A front office lady gave us a handicapped room connected to ours as we have an old man. There was also a hitea celebrating Fathers Day. It was fully booked but a restaurant staff Ms Masitah proposed that she will have an extra table set up around the wide walkway outside the restaurant. That was service excellence from front office to restaurant. The consierge service was excellent too and they tried very best to provide shuttle service though fully booked. The breakfast was awesome. Last but most important the hotel is very clean and you can smell fresh air in your room whenever we stepped in. We love the seaview too. I'm giving the cleanliness and service of the hotel Excellence grading and will not hesitate to book the hotel again when we visit Malacca. Please keep up my good rating.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AnggunTan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eric O, Asst. MARCOM Manager at Holiday Inn Melaka, responded to this review, 20 June 2012
Dear Valued Guest,

Thank you for taking the time to share your comments. We are delighted by your kind words and pleased to learn that our staff have made your stay enjoyable.

We will share your encouraging feedback with the team which will further drive our desire to do better for our valued

Again, thank you for the kind words and if your travel plan brings you to back to Holiday Inn Melaka in the near future, we hope that you’ll take advantage of our ‘Stay Clever’ promotion which offers 30% off room rate, free breakfast and free internet and best part is…. Kids Stay and Eat Free!

Best Regards,
Eric Ong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Melaka

Property: Holiday Inn Melaka
Address: Jalan Syed Abdul Aziz, Melaka 75000, Malaysia
Phone Number:
Region: Malaysia > Melaka State > Central Melaka District > Melaka
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Melaka
#2 Business Hotel in Melaka
#4 Family Hotel in Melaka
#5 Luxury Hotel in Melaka
#5 Spa Hotel in Melaka
#5 Romantic Hotel in Melaka
Price range (per night): $64 - $158
Hotel Class:4 star — Holiday Inn Melaka 4*
Number of rooms: 275
Official Description (provided by the hotel):
Holiday Inn Melaka is the choice for families and business travelers alike who are looking for a relaxing base with award-winning service, close proximity to shopping and business district, all in a new contemporary setting. This hotel in Melaka boasts an unrivaled location, residing on the stylish waterfront overlooking the Straits of Melaka, with easy access to the hidden gems surrounding Bandar Hilir or shopping around at Melaka Raya. Retreat to the 275-rooms including deluxe, suites, and Kids Suite with featuring Wi-Fi Internet service throughout the hotel. Soak in the fun at the hotel's infinity pool complimented by a picturesque view. Conduct business and meetings in comfort with its state of the art function rooms and pillar-less ballroom, all with floor to ceiling windows for natural sunlight. Discover a brand new you at the Balinese inspired Tea Tree Spa by pampering yourselves with its wide range of treatments. At es.Sense kitchen, indulge in the international favourites and local inspired cuisines such as Baba Nyonya and authentic Peranakan. Then there is Sirocco Italian Restaurant, a relaxed dining outlet serving the best wood fired pizza in town. ... more   less 
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Also Known As:
Holiday Inn Melaka Hotel Melaka
Melaka Holiday Inn

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