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Reviews (38)
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1 - 6 of 38 reviews
Reviewed 14 November 2017

Great budget choice if Jonker st is full. Staff is very friendly and very helpful. They can call you a grab taxi and you are 10 minutes away from Jonker st. And it is across from a mall with shopping or decent place to eat. Thank you to the staff for all their help.

  • Stayed: November 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Junctionary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW Hotel M, Guest Relations Manager at JW Boutique Hotel, responded to this reviewResponded 6 December 2017

Dear Our Beloved Guest,

Thank you for taking up your time to write us a review and we are happy that you

enjoyed staying with us and our service. We're looking forward to serving you better in your next stay

with us.

Regards,

The JW Hotel Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2017

1. Thought the room was clean until i saw there's quite an amount of brownish, melted powder stain on the floor beside the bed, tried to wipe off some with wet tissue to make sure it can be cleaned, called reception to ask for room change, they send me the housekeeping instead saying the room is fully booked. 5 mins later a guy came and ask with unfriendly tone(like i made a complain randomly?) and wipe off with a mop, but intended to leave when it's still 30% stain on the floor, i told him it's still dirty can't you see? only he made some more effort to clean. Oh btw, he never take off his slipper while cleaning, and there's no indoor slipper provided.
2. Put my mobile on the bedside cabinet, and feel powered/ dusty on the phone case
2. Stains on the blanket
3. Dirty inside toilet bowl
4. Aircon controller is not working
5. Bad soundproof, can hear sounds from the room beside and corridor

Stayed in the standard queen room for RM94/night, 10 mins drive to Jonker Street, there are much more choices out there.

Front desk attitude was fine though.

Room Tip: I stayed in Room 15, avoid perhaps?
  • Stayed: September 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Jane8808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW Hotel M, General Manager at JW Boutique Hotel, responded to this reviewResponded 11 September 2017

Dear Jane,

Thank you for telling us about your most recent stay with us. We are pleased to hear that you enjoyed the hotel location, which is indeed very convenient and central. Please accept my sincerest apologies regarding the issues you had with your room as this does not reflect our usual high standards and that the service provided was not to your full satisfaction. Please rest assured that my management team will be investigating the issue further. We hope to have the pleasure of welcoming you back again to witness our improvement.

Best Regards,
Ms. Zhee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2017

I stayed here on 11th and 12th August . I found JW Boutique Hotel a pleasant place compared to the others I have stayed in. It was only natural that I came again on 18th. Due to the short stay, I took the standard room which was without a window.

I was deceived by the wall painting depicting an open window with a view ! A REAL PIECE OF ART. Prior to this, I will always ask for a room with a window. This will be my hidden treasure forever ! However, good things are meant to be shared so I hope to be able to get a room in future when I visit again

Being an ex-hotelier myself, I give top marks for cleanliness, safety, availability of parking, proximity to food and shopping outlets . Pleasant ambience of the reception area and the rooms and last but not least, the friendly staff.

This will be my regular place from now onwards.

Jeffrey Wee
( yes...JW...... but I an not the owner haha )

Room Tip: Room 6 is good if you are claustrophobic and rooms with windows are taken 😊
  • Stayed: August 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank jeffreyviet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW Hotel M, Guest Relations Manager at JW Boutique Hotel, responded to this reviewResponded 23 August 2017

Hi Mr.Jeffrey,

Thank you for taking up your time to write us such a comprehensive review and we are glad that you enjoyed staying with us. We are very pleased that you appreciated the decoration of our room and that the location of our hotel was convenient for you. We hope to see you soon, we're looking forward to serving you better in your next stay with us.

Regards,

The JW Hotel Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2017

Hotel & Location: Good option if you drive to Malacca / taking Uber and want to save up - spend less for a simple clean room. Located away from town center, i.e.; Jonker St., Riverside, etc.; 15mins drive to town during peak hours & around RM6-8/way by Uber. But the hotel is right opposite Aeon Mall for shopping, dining & GSC Cinema. Surrounded by a new commercial area - restaurants, cafes, gym, banks, etc. Ample of free carparks and so far, very safe throughout the night. Fast & free WIFI inside the room.

Advantage; Quite centrally located in-between the town center and the famous breakfast spot - Roti Canai & Nasi Lemak Kayu Arang.

Room: We stayed 2 nights in their standard room with No Window, you cant tell if its bright outside, especially early morning but it's okay for us. Very clean, simple modern room. Interesting wall deco - random road signs around Malacca.

Room Tip: Request for clean and quiet room. Spend a bit more for room with window.
  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Haikal_Hazman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW Hotel M, Guest Relations Manager at JW Boutique Hotel, responded to this reviewResponded 14 June 2017

Hi Mr. Haikal Hazman,

Thank you for taking up your time to write us such a comprehensive review and we are glad that you enjoyed staying with us. We are very pleased that you appreciated the decoration of our room and that the location of our hotel was convenient for you. We do have rooms with windows and hope that you can return in future to try them out. We would like to inform you we are currently having our Ramadhan promotion until 24 June 2017. Please do contact us should you wish to make a reservation or need more information. We hope to see you soon.

Regards,
THE JW HOTEL TEAM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2016

simple and clean room. comfortable set up. clever use of space. staff friendly and ample parking lots and night. Only drawback is the area lacking of convenient store and varieties of food (have lots of coffee shop, Western and even a Korean, but the only local cuisine we found was a satay celup).

  • Stayed: November 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank LeeWJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JW Hotel M, Guest Relations Manager at JW Boutique Hotel, responded to this reviewResponded 21 February 2017

Hi LeeWJ,

Thank you for taking up your time to write us a review and we are happy that you

enjoyed staying with us. We're looking forward to serving you better in your next stay

with us.

Regards,

The JW Hotel Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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