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The Battle House Renaissance Mobile Hotel & Spa
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Reviews (893)
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All reviewstrellis roomrooftop poolbeautiful hotelpiano barnew towerwhispering archrsa towerseparate tub and showerjoe cainvalet servicehistoric buildingbeautiful lobbyroyal streetclub levelcorner roomconvention centermardi gras
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Reviewed 11 October 2017 via mobile

The Battle House Renaissance lives up to the great service standards you see at most Renaissance. Everything about our stay was great. Hurricane Nate came through during our stay and the staff handled it beautifully. Sarah, Sally, Kasey, and Vlada were exceptional hosts!! Thanks for great service!!

Stayed: October 2017, travelled on business
Thank Heidi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2017

Stayed for a weekend. Arrived very late Friday night and was upgraded to Suite as requested room class was unavailable. Slept in and left room around 11:30 that morning. Dropped by front desk to ensure room would be made up by housekeeping. Was told no problem and note was recorded by front desk. Arrived back to hotel late early evening and no housekeeping. Very disappointing for a hotel of that level.

Later that evening went to downstairs bar Royal Street Tavern. $50 worth of drinks including tip purchased at bar at 9:55 p.m. and piano player stopped 5 minutes later. A warning by the bartender would have been nice since the place cleared out at exactly 10.

All in all OK but a little disappointing for the quality and price of the hotel.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank taajr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SarahSavell, Front Office Manager at The Battle House Renaissance Mobile Hotel & Spa, responded to this reviewResponded 4 October 2017

Dear taajr,

Thank you so much for your feedback on you recent stay. As we pride ourselves in ensure each out our guests have a wonderful experience, I apologize that we fell short during your stay. I have shared your feedback with our hotel team to ensure this is corrected moving forward. We would love for you to come back and stay with us again whenever you are in Mobile and wish you all the best.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017 via mobile

The hotel is gorgeous, the rooms are great. The hotel is in a great location convenient to lots of restaurants. Ask about the whispering arches, very cool. Rooms were very nice with lots of room. A couple of complaints, we originally booked 1 night but then decided to change our reservation to 2 nights and go a day earlier. When we arrived there was an issue with our reservation, they were still showing the original reservation and the front desk attendant informed us that we didn't have a reservation for that night that our reservation was for the following night only. I was able to pull up my confirmation on my phone and to show the attendant. Luckily she was able to find a room for us but unfortunately because of the booking error we had to take a double room instead of the king room we had requested. My other complaint is the parking. The hotel all but requires you to valet park with them and they charge you $19 a day for parking, something to keep in mind if your staying for multiple days.

Stayed: September 2017, travelled as a couple
Thank penpen08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2017

Terrible for wedding blocks. They managed to mess up all our rooms, and the rooms were late. They made the groom late to rehearsal.

The rooms were already paid for, but they made our guests put down a card and pay for their room anyways. As the bride, I'm glad we had a credit card on us after the reception, because they made us pay for our room again.

We paid them to deliver gift bags to the room, and they did not.

Bad management and front desk. Manager never called me back. Bell hops/valet were nice.

I would NEVER recommend for weddings. This hotel managed to mess up just about everything possible.

  • Stayed: June 2017, travelled as a couple
    • Service
2  Thank sbwluci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SarahSavell, Front Office Manager at The Battle House Renaissance Mobile Hotel & Spa, responded to this reviewResponded 5 October 2017

Dear sbwluci,

I cannot apologize enough for the impression left on you by your recent stay. I would love to speak with you further about the challenges you have referenced. Please reach out to me at the hotel directly. We would certainly love the opportunity to have you as our guest again in the future. Again, please accept our sincerest apologies and best wishes for you and the bride and groom.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2017

What a treat to stay in the Battle House on September 23. Everything in this property reflects a by gone era yet provides all the modern amenities. Our room had high ceilings and wonderful draperies and furnishings. The lobby and roof top terrace are outstanding examples of yesterday captured in a 21st century presentation.

Mobile should be very proud to have this hotel!!

  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank pollardtony6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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