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“Solid property; would probably stay again; a couple of issues that mgmt DOES need to address”

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Homewood Suites by Hilton Mobile
Ranked #16 of 64 Hotels in Mobile
Certificate of Excellence
Reviewed 12 September 2017

2 single-night stays over a 2-week period. Experienced HH-diamond-level business/personal traveler nationwide.

Pros: Property cleanliness and condition...lobby clean, bright, and inviting. Rooms modern, well-appointed, clean and bright, climate control good, plumbing good, bed comfy, plenty of convenient power outlets. Staff exceedingly friendly and helpful. Breakfast is well executed. Location can't be beat in terms of proximity to airport and west-side-of-Mobile businesses.

Cons (these need attention from the property management/ownership ASAP):

(1) This is an EASY one to fix with a minimal expense: Breakfast area NEEDS trays to allow guests to carry their food back to their rooms. Business and other childfree travelers do NOT want to sit in the common area surrounded by families and their free-range children, or be forced to watch whatever's on the common TV...especially not given that the guest rooms are so nice, and food can be brought back and heated up in the kitchenettes if need be. This is a no-brainer for management...get a supply of cafeteria-style trays from a discount supplier.

(2) The in-room TV system at this property is simply God-awful. Now it's true that this problem afflicts many hospitality properties nationwide as it depends who the local or available satellite providers might be, etc., but it's also true that many Hilton-brand properties nationwide have upgraded to the DirecTV system, which is a real difference-maker for guests. With such an inviting property and otherwise-top-flight guest rooms, the last thing any guest wants to do is be tortured by the in-room TV system...s/he just wants to settle in and relax. At this property, during both my stays the remotes barely worked (required precise aiming), changing channels took forever on each click, there was no paper channel guide and the on-screen guide was non-functional, and in the case of my second stay in my room the channels DIFFERED between the front and back room TVs...and the front room TV kept freezing up, requiring me to unplug it from the wall and re-plug. And in case mgmt. reads this review and asks why I didn't call the front desk: It was 11PM, I was exhausted and not about to go through either a room change or a troubleshooting exercise. The darned thing just needs to work, period. Investment in the TV system may not matter as much to properties in resort areas, but this property is in an area where guests might well spend a fair bit of time in their rooms...the TV system matters.

Stayed: September 2017, travelled solo
Thank DaveR19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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25 - 29 of 513 reviews

Reviewed 28 August 2017

This hotel was a wonderful Hotel modern and its furnishings and nice surroundings right by the airport but a little hard to find tucked back in the trees lots of places to eat around this hotel. Very affordable. We stayed here on our way to Gulf Shores it was a great stop before our vacation

  • Stayed: August 2017, travelled as a couple
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Review collected in partnership with Homewood Suites by Hilton
Thank Marykayfin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2017

I stay at this hotel a lot when I come for business. The hotel is clean and the staff is always friendly. The complementary breakfast is great, lots to chose from. And I love the happy hour offerings too. It is convenient to shopping and restaurants. I recommend it.

  • Stayed: August 2017, travelled on business
    • Value
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Review collected in partnership with Homewood Suites by Hilton
Thank Tina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2017 via mobile

Stopped by for one night on our way to Florida. Check in and check out was quick, and all the staff were very friendly. Breakfast area was very clean and was kept well stocked. The hotel is well maintained and very clean, would definitely stay here again if in the area!

Stayed: July 2017, travelled with family
Thank JLMPerez2011travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2017

From the moment I walked in, I was captivated by the service, the environment, and the wonderful people. The room was great, the bed was comfy. I loved having a refrigerator and ice available. The two televisions were awesome! Everything was great! I want to bring my family back and stay here again! Thanks for a wonderful experience!

  • Stayed: August 2017, travelled on business
    • Value
    • Location
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    • Rooms
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Review collected in partnership with Homewood Suites by Hilton
Thank djwilliams1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Mobile

Address: 530 Providence Park Dr E, Mobile, AL 36695-4614
Phone Number:
Region: United States > Alabama > Mobile
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Romantic Hotel in Mobile
#14 Business Hotel in Mobile
Price Range: $124 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Mobile 3*
Number of rooms: 86
Official Description (provided by the hotel):
Make yourself at home in a spacious one- or two-bedroom suite featuring a separate living room with sofa bed. Cook your favorite meal in your fully equipped kitchen or use the grill near the pool for a barbeque. Start your day with our complimentary hot breakfast, served by friendly staff in our lobby. Monday through Thursday we provide a Managers reception: Dinner, Beer and Wine, also included with your stay. Complimentary Airport Shuttle from 7am - 11pm. Complimentary shuttle within 3 mile radius. ... more   less 
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Also Known As:
Homewood Suites Mobile Hotel Mobile
Hilton Mobile
Homewood Mobile
Mobile Homewood Suites

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