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“Totally awesome service”

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Sheraton Shanghai Hongkou Hotel
Ranked #85 of 5,222 Hotels in Shanghai
Reviewed 23 March 2012

Our group of four including my wife and my brother in law and his wife, had a great time in Shanghai. We were warmly welcomed by the office manager, Raymond Xu. We had a great room overlooking the river and the city. The windows open up to a spectacular view where you can see several people doing tai-chi early in the morning amid the runs of the subway trains nearby. The concierge comes up to you everytime you walk up to the lobby and asks if there is anything they can do for you. They are very helpful especially if you want to find an address or just a place to shop. The breakfast menu, though needs to be improved. The bed is cozy and makes me want to stay longer in bed. When I go back to Shanghai, I will definitely go back to Sheraton Hongkou.

Room Tip: We had a corner premium room on the 15th floor. Its got a very nice view.
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  • Stayed: March 2012, travelled as a couple
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2  Thank JunOfCebuPhl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this reviewResponded 4 April 2012

Dear JunOfCebuPhl,

Thank you for your review and I have passed your great comments to Raymond as well! Raymond is well known for going the extra mile and he is really setting an example for others.

Please let me know whenever you plan to visit us again.

Kind regards

Nitin Abbi

Guest Service Manager
Sheraton Shanghai Hongkou Hotel
nitin.abbi@sheraton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 23 March 2012

In connection with a group touring several cities in China my wife and I recently had an enjoyable four night stay at the Sheraton Shanghai Hongkou. The hotel can be considered luxurious, possessing typical high quality amenities one might expect of many Sheraton properties.

Included with our reservation was an extensive daily buffet breakfast offering both Western and Chinese fare. The large guest room was equipped with a flat paneled HD screen offering numerous foreign language stations. The English language channels included CNN Int’l, BBC, HBO, ESPN to list just a few. A separate bath area provided privacy as desired.

A well equipped gym area, large size pool and jacuzzi are located in the basement level. The lobby area includes a section with several computer stations allowing for complimentary internet access. A conveniently located subway station is across the street from the hotel entrance and has inter-connecting stops for two of Shanghai’s current eleven lines. This gave us inexpensive access to just about all city neighborhoods a visitor may wish to reach both within and outside Shanghai city limits – including the two international airports. As others have noted we also received much appreciated hotel services extended by the personable Mr. Nitin Abbi, hotel Guest Service Manager. The friendly hotel staff was accommodating and happily assisted us with any questions.

Thank you to those on the staff who personally helped make our stay in Shanghai a memorable one.

  • Stayed: March 2012, travelled with friends
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Thank M B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this reviewResponded 4 April 2012

Dear M B,

Thank you for your detailed review on tripadvisor.com. It is good to see that you had a wonderful stay and please be so kind and contact me whenever you plan to visit us again.

Kind regards

Nitin Abbi

Guest Service Manager
Sheraton Shanghai Hongkou Hotel
nitin.abbi@sheraton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2012

The hotel was nice and new! Check in speed excellent and the Front Office Agent was really good, explaining the hotel facilities.

Enjoyed a good dinner in the Yue restaurant, though it was closing soon. The noodles in the bamboo cup was unique..keep it up.

Check out was also efficient and staff friendly. Mr Nitin Abbi, Guest Services Manager
was really helpful.

Will definitely stay again if I visit Shanghai one day.

Room Tip: The Non smoking floor was excellent
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  • Stayed: March 2012, travelled on business
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1  Thank Nai B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this reviewResponded 4 April 2012

Dear Nai B,

Thank you for your comment on tripadvisor and it was really good to have a quick chat with you upon check-out.

Please let me know whenever you plan to visit us again so that I could take care of your room allocation.

Kind regards

Nitin Abbi

Guest Service Manager
Sheraton Shanghai Hongkou Hotel
nitin.abbi@sheraton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2012

A perfect hotel for every occasion or purpose. All staff were excellent,friendly,helpful and welcoming. All food outlets are amazing and service is top notch and faultless. All staff at reception and breakfast were outstanding.

Stayed: February 2012
Thank Gaurav B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this reviewResponded 4 April 2012

Dear Gaurav B,

Thank you for taking some time to post a review and it is good to see that you enjoyed your stay.

Please contact me whenever you plan to visit us again.

Kind regards

Nitin Abbi

Guest Service Manager
Sheraton Shanghai Hongkou Hotel
nitin.abbi@sheraton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2012

Home away from home!
Staff was very helpful, well trained and polite.
The location is just perfect.
Whenever in Shanghai I will stay-hereeee

Room Tip: Ask for an upgrade! You might get lucky!
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  • Stayed: March 2012, travelled solo
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    • Location
    • Sleep Quality
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Thank A P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this reviewResponded 4 April 2012

Dear A P,

Thank your the nice comment on tripadvisor.com. Please contact me whenever you plan to visit us again so that I could personally take care of your well being.

Kind regards

Nitin Abbi

Guest Service Manager
Sheraton Shanghai Hongkou Hotel
nitin.abbi@sheraton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Shanghai Hongkou Hotel

Address: No.59 Siping Road, Shanghai 200086, China
Region: China > Shanghai Region > Shanghai > Hongkou , Sichuan North Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #85 of 5,222 Hotels in Shanghai
Price Range: S$155 - S$276 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Shanghai Hongkou Hotel 4.5*
Number of rooms: 471
Official Description (provided by the hotel):
Welcome to the Sheraton Shanghai Hongkou Hotel.Our local neighborhood has it all. Our hotel is close to the Bund, considered the city’s symbol since the 1920s, and the People’s Square. We are also near the Nanjing Road, Lujiazui, and Huaihai Zhong Road central business districts, as well as the North Sichuan Road shopping area and historic Duolun Road.Enjoy your stay in one of our 471 beautifully appointed guest rooms and suites, featuring river, city, and Bund skyline views. Relax completely in our famous Sheraton Sweet Sleeper™ Bed, with a pillow-top mattress, cozy duvet, and goose down blanket. Our hotel’s unique outdoor garden and riverside setting make it the perfect place to get away from the fast pace of Shanghai.Complimentary wireless High Speed Internet Access is now available in all of the hotel’s public areas and guest rooms to meet the needs of business and leisure travelers alike. When you need a retreat from fast-paced city life, we have many options. Indulge yourself with a treatment at the Shine Spa. Sheraton Fitness Programmed by Core® Performance features state-of-the-art cardio and strength-training equipment, and our 30-meter swimming pool is illuminated by natural light through the ceiling.We offer a variety of event facilities that are ideal for weddings, dinners, product launches, and meetings. Our dedicated professionals are ready to assist you with any requirements or requests.Let the Sheraton Shanghai Hongkou Hotel be your home base when visiting Shanghai, one of Asia’s most vibrant cities. ... more   less 
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