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Reviewed 23 March 2012

In connection with a group touring several cities in China my wife and I recently had an enjoyable four night stay at the Sheraton Shanghai Hongkou. The hotel can be considered luxurious, possessing typical high quality amenities one might expect of many Sheraton properties.

Included with our reservation was an extensive daily buffet breakfast offering both Western and Chinese fare. The large guest room was equipped with a flat paneled HD screen offering numerous foreign language stations. The English language channels included CNN Int’l, BBC, HBO, ESPN to list just a few. A separate bath area provided privacy as desired.

A well equipped gym area, large size pool and jacuzzi are located in the basement level. The lobby area includes a section with several computer stations allowing for complimentary internet access. A conveniently located subway station is across the street from the hotel entrance and has inter-connecting stops for two of Shanghai’s current eleven lines. This gave us inexpensive access to just about all city neighborhoods a visitor may wish to reach both within and outside Shanghai city limits – including the two international airports. As others have noted we also received much appreciated hotel services extended by the personable Mr. Nitin Abbi, hotel Guest Service Manager. The friendly hotel staff was accommodating and happily assisted us with any questions.

Thank you to those on the staff who personally helped make our stay in Shanghai a memorable one.

  • Stayed: March 2012, travelled with friends
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Thank M B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this reviewResponded 4 April 2012

Dear M B,

Thank you for your detailed review on tripadvisor.com. It is good to see that you had a wonderful stay and please be so kind and contact me whenever you plan to visit us again.

Kind regards

Nitin Abbi

Guest Service Manager
Sheraton Shanghai Hongkou Hotel
nitin.abbi@sheraton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2012

The hotel was nice and new! Check in speed excellent and the Front Office Agent was really good, explaining the hotel facilities.

Enjoyed a good dinner in the Yue restaurant, though it was closing soon. The noodles in the bamboo cup was unique..keep it up.

Check out was also efficient and staff friendly. Mr Nitin Abbi, Guest Services Manager
was really helpful.

Will definitely stay again if I visit Shanghai one day.

Room Tip: The Non smoking floor was excellent
  • Stayed: March 2012, travelled on business
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1  Thank Nai B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this reviewResponded 4 April 2012

Dear Nai B,

Thank you for your comment on tripadvisor and it was really good to have a quick chat with you upon check-out.

Please let me know whenever you plan to visit us again so that I could take care of your room allocation.

Kind regards

Nitin Abbi

Guest Service Manager
Sheraton Shanghai Hongkou Hotel
nitin.abbi@sheraton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2012

A perfect hotel for every occasion or purpose. All staff were excellent,friendly,helpful and welcoming. All food outlets are amazing and service is top notch and faultless. All staff at reception and breakfast were outstanding.

Stayed: February 2012
Thank Gaurav B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this reviewResponded 4 April 2012

Dear Gaurav B,

Thank you for taking some time to post a review and it is good to see that you enjoyed your stay.

Please contact me whenever you plan to visit us again.

Kind regards

Nitin Abbi

Guest Service Manager
Sheraton Shanghai Hongkou Hotel
nitin.abbi@sheraton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2012

Home away from home!
Staff was very helpful, well trained and polite.
The location is just perfect.
Whenever in Shanghai I will stay-hereeee

Room Tip: Ask for an upgrade! You might get lucky!
  • Stayed: March 2012, travelled solo
    • Value
    • Location
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Thank A P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this reviewResponded 4 April 2012

Dear A P,

Thank your the nice comment on tripadvisor.com. Please contact me whenever you plan to visit us again so that I could personally take care of your well being.

Kind regards

Nitin Abbi

Guest Service Manager
Sheraton Shanghai Hongkou Hotel
nitin.abbi@sheraton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2012

This is by far the absolute best Sheraton I have visited. This is by far the absolute best overall customer experience across the board of any Sheraton I have visited. It started with arrival and being met at check-in by Nitin (highly recommend you meet him on your next stay!). He helped with my check-in process, helped me arrange a tour (select the private tour option and ask for Linda) and followed-up by on my room not only the day I checked-in but also upon departure. The staff on the Club Floor were excellent and demonstrated the best in customer service. Gym is like new and the hotel has a large pool indoors (a rarity in Shanghai). Great views from this hotel and the experience created by the staff and interiors make this a great choice in Shanghai!

Room Tip: Ask for a high floor for an amazing view
  • Stayed: March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Justin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this reviewResponded 4 April 2012

Dear JCHJ,

Thank you for your great comment and I am really happy that we were able to impress you. I still remember you and it was really a pleasure to have met you.

Please do contact me whenever you plan to visit us again.

Kind regards

Nitin Abbi

Guest Service Manager
Sheraton Shanghai Hongkou Hotel
nitin.abbi@sheraton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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