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“Okay value but service a bit hit & miss”

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Novotel Shanghai Atlantis
Ranked #50 of 5,161 Hotels in Shanghai
Certificate of Excellence
Reviewed 27 September 2017

The room was clean and reasonably fitted out. I'd say it represented okay value for the cost.
Very challenging to get an iron delivered to your room and it comes with one of the smallest ironing boards around. Hotel laundry service was good and reasonably priced.
Staff were generally friendly and helpful though none were outstanding.
Buffet breakfast offers a broad and tasty range of Chinese, Japanese and Western choices with omelettes cooked to order.
We enjoyed drinks each night in the club lounge. However, the service here varied from good to lousy on different nights. Great views though.
The hotel seemed to be bit removed from the action and everything was a 20 minute cab ride away (don’t be put off by the zig-zag route taken by taxi drivers – that’s exactly the route Google Maps recommends).
We'd hoped to walk to local restaurants but not much seemed open or appealing after 9 o'clock, although we did find a gem at 100 Qixia Rd, Pudong Xinqu (see review).

Room Tip: Premier floors get access to club lounge
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  • Stayed: September 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank ALandDownunder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison C, Guest Experience Manager at Novotel Shanghai Atlantis, responded to this reviewResponded 29 September 2017

Dear TripAdvisor user ALandDownunder,

Warm Greetings from the Novotel Shanghai Atlantis!

We would like to thank you for taking the time to share your feedback with us at the Novotel Shanghai Atlantis.

It is great to know that our team was friendly and helpful during your stay and also you enjoyed having drinks in our Premier Lounge. We are also very happy to know that you enjoyed our breakfast and we have shared your nice comment with our Executive Chef. As we strive to provide a superior service experience, the comfort of our guests is always a priority.

Thank you again for choosing to stay with us and we look forward for your next visit to our hotel.


With best regards,


Jovanie Calkee
Guest Experience Manager
Email: gem1@novotelatlantis.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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17 - 21 of 901 reviews

Reviewed 26 September 2017

2nd time being at this hotel in 4 months. the 1st time was excellent and didnt think they could top it......but they did. location is amazing as its close to all amenities.
the rooms are clean, spacious and have beautiful views of the skyline.
the food is a great mixture of chinese and european so one has a wide choice.
the best part about the hotel this time is that each room gets a mobile phone where all the applications that are blocked in China actually work; i.e google, gmail, google maps, fb, insta, whatsapp, etc..... really really makes getting around shanghai much much easier.
and once again the best part of this hotel is the staff that run it, particularly the european staff. a shout out to Rémy for his incredible availability and eagerness to help and find out how we were doing and if we needed anything.
thank you to all the staff for their smiles and availability!

Room Tip: all the rooms have excellent views
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  • Stayed: September 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Salam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison C, Guest Experience Manager at Novotel Shanghai Atlantis, responded to this reviewResponded 27 September 2017

Dear TripAdvisor user Salam A,

Warm Greetings from the Novotel Shanghai Atlantis!

Many thanks for your detailed feedback that has brought us great delight.

It is our earnest endeavor to make our guests feel welcomed and pampered right from the moment they land in the city. We are happy we could achieve the same for you. As a team, we work together to ensure that our guests leave with lasting memories and we are pleased that the warm hospitality of our staffs earned your kind mention. Your comment has been shared with the European staffs and especially to Remy and all of us would like to thank you for your kind support and we are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you once again for these detailed information which we are sure, will be of great help to other travelers.

We look forward to welcoming you back for your next visit and should you have any query please do not hesitate to contact us.


With kind regards,


Jovanie Calkee
Guest Experience Manager
Email: gem1@novotelatlantis.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2017

Wonderful accommodation! I was on the 31st Floor, and enjoyed the view of the city from my room. The presence of a good restaurants, a fantastic cafe and a adequate bar all combined to make my stay very enjoyable. I also salute the helpful staff who offered support when I needed it.

  • Stayed: September 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Winston J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison C, Guest Experience Manager at Novotel Shanghai Atlantis, responded to this reviewResponded 25 September 2017

Dear TripAdvisor user 832winstonj,

Warm Greetings from the Novotel Shanghai Atlantis!

We would like to thank you for taking the time to share your feedback with us at the Novotel Shanghai Atlantis.

We are glad to read that the view from your room, our good restaurant, our fantastic cafe and the helpfulness of our staffs were at par with your expectations. As we strive to provide a superior service experience, the comfort of our guests is always a priority.

Thank you again for choosing to stay with us and we look forward for your next visit to our hotel.


With best regards,


Jovanie Calkee
Guest Experience Manager
Email: gem1@novotelatlantis.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2017 via mobile

This hotel is in a quieter area and quite nice for that reason, it's about 10 mins walk to the Pudong Avenue tube which opens up the whole city easily and is very cheap. The hotel is quite business like and western style and the stag are helpful and friendly. The bar is reasonably priced and the rooms ok too. We had a decent view from the 31st floor and enjoyed our 3 day stay

Stayed: September 2017, travelled as a couple
Thank Steve R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison C, Guest Experience Manager at Novotel Shanghai Atlantis, responded to this reviewResponded 18 September 2017

Dear TripAdvisor user Steve R,

Warm Greetings from the Novotel Shanghai Atlantis!

Many thanks for putting into words the pleasant experience you had with us at the Novotel Shanghai Atlantis.

We are glad to read that our services, helpful and friendly staffs and our rooms were at par with your expectations. As we strive to provide a superior service experience, the comfort of our guests is always a priority.

Thank you again for choosing to stay with us and we look forward for your next visit to our hotel.


With kind regards,


Jovanie Calkee
Guest Experience Manager
Email: gem1@novotelatlantis.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2017

The hotel rooms are beautifully maintained and those on the executive have outstanding views of the city as well as access to the Executive Lounge.
The Lounge is the perfect place to relax and enjoy a snack and a beverage after a day of shopping and/or sightseeing.
Manager Mr. Francis Gho has, without doubt, the friendliest and most accommodating employees in every sector of the hotel.
I highly recommend this venue and spend the extra to take advantage of accessing the Executive floor.

Room Tip: Anything on the executive floor - corner facing the river -
See more room tips
  • Stayed: September 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank yycgal2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison C, Guest Experience Manager at Novotel Shanghai Atlantis, responded to this reviewResponded 13 September 2017

Dear TripAdvisor user Yycgal2017,

Warm Greetings from the Novotel Shanghai Atlantis!

Thank you so much for taking the time to share your experience at the Novotel Shanghai Atlantis.

Your kind words have definitely boosted our team’s motivation and we are delighted to read that you enjoyed both our services and facilities especially at our Premier Lounge. It is true that we try our best to make our guests happy and satisfied of their stay and we are pleased to know that we managed to design an experience that left you satisfied. From all the Novotel Team, we would like to thank you for your kind support.

We look forward to welcoming you next time you are in Shanghai.


With kind regards,


Jovanie Calkee
Guest Experience Manager
Email: gem1@novotelatlantis.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Shanghai Atlantis

Address: No.728 Pudong Avenue, Shanghai 200120, China
Phone Number:
Region: China > Shanghai Region > Shanghai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Best Value Hotel in Shanghai
#39 Family Hotel in Shanghai
#50 Luxury Hotel in Shanghai
#58 Romantic Hotel in Shanghai
#94 Business Hotel in Shanghai
Price Range: $108 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Shanghai Atlantis 4*
Number of rooms: 303
Official Description (provided by the hotel):
The Novotel Atlantis Shanghai is a 4 star international hotel in the heart of Pudong Lujiazui, the financial centre of Shanghai. The first choice for a business trip, the Novotel is 7-minutes walk away from the metro, close to the Shanghai Exhibition Centre and offers conference facilities up to 150 people.Ideal for a break in this cosmopolitan city, the hotel is a short drive from the Bund waterfront and legendary shopping along Nanjing Road. Enjoy a choice of four restaurants and a bar, an indoor swimming pool, jacuzzi and fitness centre. Free WiFi throughout the hotel. Onsite parking is available. ... more   less 
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Also Known As:
Novotel Atlantis Shanghai Hotel Shanghai
Accor Atlantis Shanghai
Novotel Shanghai
Shanghai Novotel

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