Terrible experience at this once excellent hotel!! Have stayed at his hotel 6 times before over last 5 years an always given it a good rating, but just booked 5 night stay and left after 2 nights.I think hotel is nearly bankrupt or something. FIrst reception area is now just a small desk hidden on now empty botton floor (where is the big reception, restaurant, travel agent, gift shop etc...) Was given room with no windows being told all fully booked, was told could change following day. Noticed first night that A/C didnt work at all and room was a sauna. Complained to maintenance men who admitted to chinese firned that they turn it off to save money and they gave me a small portable unit. Next day asked to change and again told hotel was full, but strangely i could see nobody else in lobby (surely fully booked hotel is buzzing with people at 10 in the morning?). Once excellent buffet breakfast on 3rd floor is noe coffee and choice of 4 items on 1st floor, I went to Starbucks for btreakfast. Next day was again lied to about hotel being full and not possible to change room, again NOBODY around at all either in breakfast room or lobby. 4th fllor pool and gym closed for renovation but no work being done or has even been started. SO I LEFT TOO. Shame because excllent location and was always excellent value for money.
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- Also Known As:
- Peninsula Shanghai
- Shanghai Peninsula
- Hengsheng Peninsula International Hotel Shanghai
- Hengsheng Peninsula Intl Hotel