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Reviews (2,421)
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2,421 results
Traveller rating
1,766
501
109
31
14
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1,766
501
109
31
14
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All reviewsresidence clubzhongshan parkclub loungenice loungepark viewspecial thanksoutdoor poolexecutive floorconvenient locationbusiness tripsubway lineduty managerhome away from homeshopping mallexcellent hotelhotel is locatederin
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17 - 22 of 2,421 reviews
Reviewed 2 weeks ago via mobile

Great experience.
During the happy hour, Ruby and Johnson always carry a smiling face and providing good service.
Celine and Bess from desk are so experienced. They were professionals to provide excellent services.

Stayed: June 2018, travelled solo
Review collected in partnership with 单个酒店
Thank sunpuhuo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelvanMierlo, General Manager at New World Shanghai Hotel, responded to this reviewResponded 2 weeks ago

Dear sunpuhuo,

Thank you for your recent review! It's nice to hear your positive comments about our hotel and thank you for sharing these with us and the rest of the Tripadvisor Community.

I appreciate your nice comments about the hotel's service levels by our dedicated team of Associates. Thank you for pointing out Ruby, Johnson, Celine and Bess in particular, I will make sure they will get recognised for a job well done.

We now look forward to see you back here in the New World Shanghai Hotel very soon on one of your return trips to Shanghai and thank you again for your positive comments and Tripadvisor contribution!

Best regards,

Marcel van Mierlo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Nice service from vivi and food here.
Stay in new world hotel with those facilities and device let me fell stay at home.

Enjoy the swimming pool and gym also at 15th floor.
Nice shower facilities too and also with sanua inside.

Room with nice view of Zhongshan park.

And location at center very convinient to go many places in center of Shanghai

Stayed: June 2018, travelled with friends
Review collected in partnership with 单个酒店
Thank 178,318,954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelvanMierlo, General Manager at New World Shanghai Hotel, responded to this reviewResponded 3 weeks ago

Dear 178318954,

Thank you for your recent Tripadvisor review! It's nice to hear your positive comments about our hotel after your stay with us and thank you for sharing these with us and the rest of the Tripadvisor Community.

I appreciate your nice comments about our award winning outdoor pool and fantastic location right on top of the Metro Station serving lines 2, 3 and 4. Thank you also for your kind remarks about our Residence Club Living Room on the 38th floor with its dedicated team of Associates and in particular Vivi. Your comments will surely act as encouragement for her to continue delighting our guests and making them feel 'at home'.

We now look forward to see you back here in the New World Shanghai Hotel very soon on one of your return trips to Shanghai and thank you again for your positive comments and Tripadvisor contribution!

Best regards,

Marcel van Mierlo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Living on the top 32 floors will grant access to the lounge on 38th floor. For me I was given wonderful service by the ever observant staff. Especially Vivi who apart from smiling all the time really paid attention to her guests. Warn recommendations from me.

Stayed: June 2018, travelled on business
Thank jwb305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelvanMierlo, General Manager at New World Shanghai Hotel, responded to this reviewResponded 3 weeks ago

Dear jwb305,

Thank you for your recent review! It's nice to hear your positive comments about our hotel and thank you for sharing these with us and the rest of the Tripadvisor Community.

I appreciate your nice comments about our Residence Club Living Room on the 38th floor and for pointing out Vivi for her excellent service skills and thank you for your 'warm recommendation' to others. I will make sure Vivi will be recognised for her efforts!

We now look forward to see you back here in the New World Shanghai Hotel very soon on one of your return trips to Shanghai and thank you again for your positive comments and Tripadvisor contribution!

Best regards,

Marcel van Mierlo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Friendly end efficient stuff, great location just near the metro station and great shopping around , well equipped, very clean, the place gives you the filing that always thinking of you. Warmly recommended. Great value over all..

Stayed: June 2018, travelled on business
Thank Sharon b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelvanMierlo, General Manager at New World Shanghai Hotel, responded to this reviewResponded 3 weeks ago

Dear Sharon b,

Thank you for your recent Tripadvisor review! It's nice to hear your positive comments about our hotel after your stay with us and thank you for sharing these with us and the rest of the Tripadvisor Community.

I appreciate your nice comments about our fantastic location right on top of the Metro Station serving lines 2, 3 and 4 with lots of dining and shopping options in our neighbourhood. Thank you also for your kind remarks about our service minded team of Associates and for pointing out the 'great value' that we offer.

We now look forward to see you back here in the New World Shanghai Hotel very soon on one of your return trips to Shanghai and thank you again for your positive comments and Tripadvisor contribution!

Best regards,

Marcel van Mierlo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

People were very service minded, smiling and friendly. Warmest recommendations. Cary was always smiling and friendly. 38th floor restaurant.
Great view from the hotel and great service. At affordable rates even.

Stayed: June 2018, travelled on business
Review collected in partnership with 单个酒店
Thank jesperbokke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcelvanMierlo, General Manager at New World Shanghai Hotel, responded to this reviewResponded 3 weeks ago

Dear jesperbokke,

Thank you for your recent Tripadvisor review! It's nice to hear your positive comments about our hotel after your stay with us and thank you for sharing these with us and the rest of the Tripadvisor Community.

I appreciate your nice comments about our service levels in the hotel by our dedicated team of Associates. Thank you also for pointing out the Residence Club Living Room on the 38th floor and the beautiful city and Zhongshan Park views from there and for mentioning Cary for her excellent service skills. Lots of our guests agree with you that we offer very 'affordable rates' in comparison to the other hotels in the city.

We now look forward to see you back here in the New World Shanghai Hotel very soon on one of your return trips to Shanghai and thank you again for your positive comments and Tripadvisor contribution!

Best regards,

Marcel van Mierlo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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