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Courtyard by Marriott San Jose Airport Alajuela
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Reviews (1,101)
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Reviewed 14 June 2015

Not only the location is perfect close to the airport but the accomodations are the best, very modern and new hotel with everything you need. What makes it the best is the service of their staff, especially would like to mention and thank Daniela Osorio & Diana Mora at the front desk. Their smile and kindness surpasses the customer service!! Their efficiency, professionalism and service is amazing. We confirm this on every stay we have made at this property for the past 3 years! Employees like them are what makes us go back!

Room Tip: All of them are great comfortable rooms!
  • Stayed: June 2015, travelled with family
    • Location
    • Rooms
    • Service
Thank CR-USA-Travelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this reviewResponded 17 June 2015

Dear CR-USA-Travelers:
Thank you so much for your review and recognition to our staff they are motivated every time we share with them reviews such as this one Where Daniela & Diana were able to exceed your expectations.
We are looking forward for your next visit and hope you have accomplished the purpose of your trip.
Pura Vida:)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2015 via mobile

Great location, 5 minutes to airport. Free shuttle every 30 minutes. Marriott rewards members get free breakfast, which was really good. Friendly, attentive staff. Beds were very comfy, slept well after a long week touring beautiful Costa Rica!!

Stayed: June 2015, travelled with family
Thank lisalisa21042
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this reviewResponded 17 June 2015

Dear Lisalisa21042:
Thanks for your review and recognition for our staff for their service and attention, we will share your review to motivate them to keep up with their job.
Pura Vida:)

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Reviewed 12 June 2015

Our room was quiet,spacious, clean, comfortable and nicely decorated. Very nice experience. Staff surprisingly warm and friendly for a chain hotel. The breakfast buffet was delicious and high quality, We'll definitely stay here again.

  • Stayed: June 2015, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank 927EricB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this reviewResponded 16 June 2015

Dear 927EricB:
Thank you very much for sharing your review with trip advisor community, we appreciate your kind recognition of our staff and your comment motivate them to keep up their good work.
Hope you plan to come back and we will look forward for your next visit to Alajuela and our Courtyard.
Pura Vida:)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2015 via mobile

As Courtyards go, I would place this property at the top of the list of Courtyards I have stayed at. The staff was incredibly friendly and helpful.

Karla Barrera and Jorge in the restaurant were awesome hosts, beyond servers.
Dinner was better in the hotel than the restaurants across the way.

Only a couple of minor Con's:
1. Reduced water flow. Takes longer to get the shampoo out. No issues with hot water as reported by other reviewers.
2. Hard beds

Stayed: June 2015
1  Thank Big_D_in_LAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this reviewResponded 9 June 2015

Dear Big_D_in_Las:
Reading your kind review and recognition to our restaurant staff is how we are able to let them know that they were doing a great job during the last visit to Costa Rica,
We have sent our engineering team to verify the water pressure in several rooms to make sure that everything is working properly, something important to consider is that our hotel is LEED certified and we had to adjust our operation to meet all the regulations in a LEED building which by the way is the first outside the U.S. Water is one of the most important element in the world and we all have to contribute to reduce water consumption therefore our owners made a great investment to meet the specifications to achieve such an important distinction. we hope you are planning to consider our hotel for your next visit to Costa Rica.
Pura Vida:)

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Reviewed 6 June 2015 via mobile

Great attention and very good food service at a reasonable price. We rent a conference room every saturday for over a year now. They have always accomodated all our special request. Zero complaints after all this time. The buffet breakfast is great also!

Stayed: June 2015, travelled on business
Thank Esteban C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoQ-GMCourtyard, General Manager at Courtyard by Marriott San Jose Airport Alajuela, responded to this reviewResponded 9 June 2015

Dear Esteban C:
Thanks for your review, recommendation and recognition to the quality of food and service you have been able to experience during your visits.
Our staff is thankful for your recognition and looking forward for your next event with us.
Pura Vida:)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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