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All reviews water slides ant farm observation point butterfly garden swim up bar hot springs superior room arenal volcano wet bar hot pools costa rica zip lining horseback riding shuttle service canopy tour spring pools leaf cutter ants
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123 - 128 of 1,685 reviews
Reviewed 20 January 2018

Came with a large group for a family vacation - two of us had remodeled rooms, we didn't initially. The unremodeled room was truly awful. After some help from Hector at the front desk (who did a great job with service recovery), we were able to find a remodeled room. But god help those people who aren't in one. Not a luxury place but a great resort - wonderful view of the Arenal and very cool leafcutter ant exhibit. Crocodiles and butterflies as well. The spa is very good as well. Good pizza at the restaurant near the pool.

Room Tip: Make sure it is remodelled
  • Stayed: December 2017, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Sudarshan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2018

The resort felt planned to complement the environment. Low rise buildings spread on several acres. It is at the foot of the volcano and it is hilly terrain. But the hotel has a shuttle on call at all times if you are not up to the steep walk back to your room from the pools and restaurant area. We walk a lot so did not mind but I could see how the terrain might be a challenge for some. To a person, the staff were friendly and helpful. There are several pools, including thermal pools heated by the volcano. Great for families. The restaurant has a comprehensive and delicious buffet breakfast. The dinners were okay - huge portions! I like that the hotel is locally owned, as are most in that area of Costa Rica. The setting is stunningly beautiful and it is obvious great care is taken with the grounds. Our room was large and very clean with a front and back porch to sit out and enjoy the views. It is worth spending the 10-dollar cab fare to go into the nearby town of La Fortuna - fun to walk around, check out restaurants and shops. I would stay here again!

Stayed: December 2017
2  Thank JoanM2450
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2018

My family of four booked three nights -July 26-29, 2017. First of all, the check in documents refer to rules such as: no food or beverages from outside of hotel. We arrived around 5pm and it was raining. No one offered to help us to our room. Parking is minimal and entrance for our room was in back. Sidewalk was very moldy and thus slippery and dangerous. No Ice in room. We were told that this was policy. They went over rules for guests but never explained that there was a shuttle for guests to the restaurant and swimming area. They want to be a full service "luxury" place but too cheap to upgrade Wi-Fi. Water slides and springs are the only redeeming feature. Staff enthusiastic about selling the spa !

Room Tip: some rooms are really far like 4-6 city blocks from swimming area.
  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Service
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2018 via mobile

We stayed here for 2 nights and I have to say that I LOVED our room. The view was great, so close to the volcano, the amenities were just fine, but the trundles...! I am so very thankful for the trundles that made it possible for my 4 kids (ages 9-16) to sleep comfortably.
We really enjoyed walking around the property. The landscaping was beautiful. The abundant animal life thrilled my kids. Everywhere they looked there was a cool, new animal to find. And that’s the animals not in the exhibits. Iguanas, birds, geckos, bugs... The leaf cutter ant exhibit was so interesting. The butterflies got squeals from my girls. Sadly the frog exhibit was gone. The crocodiles were crocodiles. Immobile. But fun to see up close.
The pools were fun. Not sure if they really were real hot spring water. We’ve stayed at three other properties in the Arenal area (including the two most expensive) and their hot springs are murky. Los Lagos pools were crystal clear. Including the hot ones. But we had fun anyway. The slides were a big hit with all 6 of us. And the 98 degree pool we could have stayed in all day watching the toucans in the tree hopping around and eating.
Breakfast was fine. It’s buffet style, but when you check in they tell you that you are allowed to only go through once. We never ate at the restaurant for lunch or dinner.
WiFi in the room was non existent and in the lobby it was hit or miss. And when it was a hit it was slow.
We drove up to the lookout, but sadly we chose a cloudy evening for it. It was still beautiful. We got out our drone and took photos of the lake below the lookout. It was neat seeing the volcano even closer.

Stayed: January 2018, travelled with family
Thank adnahsl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2018 via mobile

Beautiful property, good food and loved the hot springs, pools and waterslides!
Food was good, the property is large it was nice that there was shuttle service. Would come back for a second stay with my family!

Stayed: January 2018, travelled with friends
Thank Selena W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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