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Reviews (14)
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3 - 8 of 14 reviews
Reviewed 17 February 2015 via mobile

This place is a wet hole. The room wasn't ready when we came. The owner called the service to clean it up. The room smelled like a wet moldy closet. The beds were dirty and nasty. We didn't like anything about that place. There are many other and nice places you can stay in La Fortuna area. Even our adventure guides said that they never picked up anybody from this hotel. Go somewhere else.

Stayed: February 2015, travelled as a couple
1  Thank OndrejSarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2015

We booked another hotel. When we arrived they said they were overbooked and placed us in here at HFA. One day we had no water all. We regular had to ask for more towels as the cleaning staff was unaware that 4 people were in the room. The bathroom shower was dirty and had mildew/mold. The picture on the wall had cracked glass exposed. They never took a passport (even when I prompted them) which indicates they are probably not reporting/paying their bed taxes to the gvt. About all I can say nice is that the staff was friendly.

We were not the only ones with this experience. A couple from NY had the exact same bait and switch pulled on them. You are better off sleeping in your car!

Be affraid, be very affraid!

  • Stayed: December 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank SANANNwill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2007

My family came to visit us in Costa Rica for Christmas and we wanted to take them to see the Arenal Volcano and do the zip line because we did it here before and it was great.

We know that Christmas is very busy and did our best to book something ahead of time with no luck. We had another company also helping and everytime we found a hotel with availability, it seemed to fill up right away so we were left with Hotel Fuego.

The company assisting us had pictures of the hotel inside and out on their website and it looked decent enough for 2 nights. When we got there the managers were very nice but that did not make up for the rooms. First they gave us 2 rooms, 1 with a double bed and the other with a double and single bed but we had 6 people with us and they knew that ahead of time. We had to explain that we could not fit 2 teenagers on a single bed and asked for either a room with 2 double beds, or another room with a double and single bed.
They were accommodating and got us another room. Then we had to ask for towels for 1 room. Then we had to ask for towels for the other room. After further inspection the tv in 1 room didn't work but not that that mattered as there was only 1 channel. There was no place at all to put your bag muchless to hang any clothes. The washrooms were not clean and there were dead bugs in the showers and when you moved the shower doors, there were dead bugs up in the track. The room that I stayed had a broken window pane in the bathroom and we had to hang a towel to cover the hole.
There was no hot water in the building we happened to be in and that was the final straw. It was raining and cool and a hot shower would have been nice. I had to use my tshirt as a pillow case as I just did not feel it was clean. It rained all night and I fully expected the roof to leak but luckily it did not.
We made jokes for the remainder of the night in an attempt to mask our discomfort and said we would only be sleeping there and that we had all stayed in worse places but we were just fooling ourselves.
We tried to make the best of it but the next morning when we all had to take cold showers with our sandals on to avoid getting any type of foot fungus, we decided to go and look for something better, which we found.

They charged us $90/night and we found 2 hotels not far from there, 1 was $110/night and the other was $125/night. We took those rooms immediately and promptly left.

For that price, we did not get what we paid for considering other hotels in the area were not much more money.

I would highly recommend that if you are planning to visit Arenal and if all the hotels are booked except for Hotel Fuego, change your dates and visit when you can find other accommodations. In 2008, there should be no hotels charging $90/night in that condition. With some TLC and proper management, things could have been so much better.

  • Stayed: December 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
2  Thank bustermidnight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2006

Service was very friendly, location is excellent if the weather clears enough to see the volcano. Room was without character and a little icky. Bathroom was sort of clean. We were ready to leave early which is unlike us, we usually have fun wherever.

  • Stayed: December 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
2  Thank mountaingirl1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2006

We stayed at the Hotel for 2 nights and found the Hotel clean, the location great and the owner terrific.
The hotel is very unique in that it has a front porch viewing the Volcano and a wonderful back deck overlooking the gardens which are full of trees and birds. We saw Toucans, parrots, vultures and too many different birds to mention.
The owner Adrian was very friendly and helpful. He booked us on the Cano Negro tour at a great price which was very enjoyable. Helped us find good places to eat in La Fortuna. The breakfast offered at the Hotel was good.
Unfortunately it was cloudy and we did not see the volcano but if it was clear you would get a great view.
Recommend this for a budget traveller looking for nice accomedation and personal service.

  • Stayed: February 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
2  Thank altarose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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