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Reviewed 14 August 2022 via mobile

Just back from a trip to The Westin after a recommendation from a friend. The resort was amazing, clean, no fuss great staff. Whilst we tried a few a la carte options in our first week for dinner we found the buffet suited our needs more as 3 of us are Vegetarian and we also didn't want to be tied to eating at set times. Buffet has excellent choice and plenty of it. The beach at Playa Conchal is also amazing and clean. Free hire of loungers, snorkels, paddle boards and kayaks from Westin also a bonus. Beach towels on demand from the Activity Centre by the pool also a big positive. Massages on the beach for $30 were also fantastic. We used Erik at the beach (blue outfit, google hat) for a Rio Celeste trip + booking better value taxis to Tamarindo. Also booked beach jet skis and El Roble zip wires through Erik. Erik knows his stuff and is very honest with advice. We also booked some trips via Tui/ Destination Services. Prices were similar. With Erik you get private tours with a driver/tour guide where you can dictate the speed of the tour and what you want to do. With the resort tours you get a driver and a guide but will generally share the tour with others. Both approaches worked for us but probably because we shared with good people. Back to Resort, the daily clean and mini bar top up was amazing and we found room service very prompt especially when we needed a 5am breakfast! Golf cart lifts around the resort are really welcome sometimes especially if you're tired after a trip or just want to get to the beach/pool more quickly. Pool bar was great the vast majority of the staff there are great but one surly guy who seemed to be the boss never got a tip from me. My son especially also enjoyed free Ping Pong, Pool and table football at the Activity Centre by the Pool. The Pool is also great by the way! Coming from the UK we don't really do tips outside of restaurants so a bit hard to know what and when to tip. Generally if I got good service I tipped a dollar or two but not always. For trips we tipped driver $10 and guide $30 or $40 dollars depending on how we felt. We walked to Brasilito a couple of times 15 mins. Felt more authentic with a few bars and shops, lovely place for sunset. Also visited Tamarindo a couple of times once for beach/boogie boards and once to watch sport at Sharky's Bar. Some good IPAs here and also at Witch's Rock by the beach which has toilets and a beach shower. Trips wise swimming in waterfalls was a highlight and we did this on Rio Celeste and Sensoria trips. You should set expectations on rainforest trips, you will get wet so trainers, ponchos, change of clothes always required + motion sickness pills! Wildlife will not appear on demand so sighting maybe via telescope or long distance but we saw lots just not always up close which is all good for me, they should steer clear of humans! We were told if you want more wildlife you should try resorts further south. Lots of people (independently) told us the Diomante Park was not a good place so we avoided that. El Roble zip lines were fantastic and much closer. Rain - generally once a day for 20-30 mins not a big deal, once or twice it rained for longer but no big deal just went for food or for a nap. Overall we really enjoyed everything about Costa Rica and The Westin. Pura Vida!

Date of stay: August 2022
Trip type: Travelled with family
3  Thank robsT4362JG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 14 August 2022

We recently stayed at The Westin Reserva Conchal and it was one of our favorite family vacations. The staff was amazing and truly exemplified what Pura Vida is, which is Pure Life. We had a positive experience all around from the check-in process, to getting assistance for dining with Jessica in reception, to having excellent service at the restaurants by staff like Steven Carranza, to activities with Maria and Lisa. The food was the best we have had at an all-inclusive. We traveled with our family, which includes two teenagers and The Westin is a crowd pleaser. We did one tour as a family and booked through Erik on the beach in front of the hotel. You can't miss him, since he is at the beach each day with a blue polo shirt that has his name on it. You want to wait to see him to book, since weather can vary day to day and he has great recommendations. We booked a tour with Erik that our entire family loved, which included Rio Celeste, Parque Volcan Tenorio visiting the tropical rainforest, visiting a coffee plantation (owed by Juan Jarquin) and seeing Sloths up close and personal. The tour transportation and guides were father and son Willy and David from El Roble and they were fantastic. This tour also included zip lining and we had as our guides Alex and Merlin from Rio Celeste Aventuras who were experienced and experts in safety & fun. On this tour the guides took great family photos that we will definitely include on our Christmas card. The Westin Reserva Conchal did not disappoint and we would be back in a heartbeat!

Room tip: Rooms close to the coffee shop and Bar Imperial a plus. Rooms on second floor a plus.
Date of stay: August 2022
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2  Thank A5412VUjessicas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 14 August 2022

We stayed in Westin with the family. The facility was nice. The staff were very pleasant and helpful. The food was pretty good but the beef is better than the seafood. Shuttle comes right on time. Did an excursion with Erik G. on the beach. He is independent from the hotel and we had a good time. The beach was good and the water was warm. Overall would recommend. I would come back to Westin.

Date of stay: August 2022
Trip type: Travelled with family
1  Thank 606moonl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 13 August 2022 via mobile

We recently spent 6 nights at the Westin and it was a great experience! The resort is beautiful and the room was spacious for a family of four (Premium Junior Suite). The bathroom was also very spacious, Our favorite restaurant was the seafood one, though we liked the others too.

We also had a great day of excursions! We booked a full day with Erik G, down on the beach. I found him as he was leaving for the day, and he stayed late while we talked through options. Less than 12 hours later we were on our way to what my kids said was “the best day ever”. The great thing about that trip was that we had a private driver, it was only our family, so we didn’t have to wait in long lines or ride big busses through the windy roads. Erik is easy to find, he’s in the beach and has a hat with his name.

We’re already talking about our next trip to the resort! It was relaxing and exciting all wrapped into one!

Date of stay: August 2022
Trip type: Travelled with family
2  Thank Melissa S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 12 August 2022

My family of 12 (8 adults and 4 children) just had a fantastic week at the Westin Playa Conchal in Costa Rica. The service was outstanding from the checking in process to dining. If we needed more towels or waters in our room, it was an easy process. Getting around was easy and the wildlife that surrounds you is an experience you will likely never have anywhere else. We loved the pool. It was relaxing and There were plenty of chairs regardless of the time of day. The water was beautiful. Our kids loved the swim up bar.

We tried each of the restaurants, and while we preferred some more than others, the service was excellent regardless where we went. I suggest making reservations prior to your arrival, especially if you have a larger party. You can always adjust them later if need be. Mitra is the theme buffet, with no reservations required.

For excursions, you must go see Erik Garcia right on the beach. He’s amazing. We started the week with the sloth, coffee, chocolate tour that included a hike to a gorgeous waterfall and concluded with swimming in another waterfall. It included a lunch at a local restaurant with the most breathtaking views. Another day our kids took surfing lessons in nearby Tarimando arranged by Erik. While they surfed, we shopped. Finally, we went zip lining and got to see the most breathtaking views while flying through the trees. Erik was attentive, confirmed our plans, remained in contact and went above and beyond. He was honest and offered his opinion when we were debating what we should do. You can’t miss him- when you walk on the beach he’s wearing a blue shirt and a hat with his name on it.

Thank you to the staff of the Westin and to Erik for making our first Costa Rican adventure so memorable!

Date of stay: August 2022
Trip type: Travelled with family
2  Thank rired78
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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