My husband and I were looking for a quick getaway to Costa Rica. This hotel was the perfect location for us, because it has a convenient free airport shuttle and factually feels like a resort. From the warm cookie welcome to check-out we felt at home here. The architecture design and decor are beautifully tropical and organic. We were very impressed with the friendliness and professionalism of the staff. The breakfast buffet was out of this world, worth every penny. There is a plaza near the hotel where one can enjoy different food options, also a pharmacy and a cute little supermarket.

I did not like that they did not allow my tour guide to park comfortably to help me walk less, I am a disabled person and the security guard with a very disrespectful attitude told my tour guide that I should park on the other side of the street or on the street. back of the hotel, the rest was very good, good food, nice bedrooms.

We stayed here twice in the last week. We had a resort booked somewhere else, flights were changed and we needed a place to stay on the front and back of our trip. I booked it first because I had enough points to stay for free on my Hilton Honors.
The room was beautiful, the staff was friendly, helpful, respectful and we couldn't have asked for a better experience. It was so nice that, when we needed to stay on the back end of our trip, I didn't even look anywhere else.
The price in the US would likely have been $25 or $30 more in most cities. The in-room coffee pots are junk, like most hotels. Room service was fast and easy. The front desk will exchange currency, at a price...it's cheaper to use an ATM or go to a bank for exchange. The rooms were large, beds comfortable, water was hot and plenty of pressure in the shower, TV stations were mostly in Spanish but there are a few in English.
They check your temperature before you are permitted to check in with a wall-mounted, laser beam type thermometer.
The restaurant is overpriced but the food was superb. A similar meal down the street would be 30% less, but I can't complain because it was hot and had great taste.
The hot tub (due to Covid) is by appointment only for 40-minute intervals and you have to reserve with the front desk. There is a telephone poolside.
The staff had great recommendations for groceries or local attractions, in the neighborhood as well as in the city.
The parking lot is gated. The attendant has a remote that opens/closes the gate, no problems there. There is an onsite gift shop that I didn't visit.
They will assist with a COVID-19 screen, in-room if you need this to return to the USA, we were traveling elsewhere so we didn't take advantage of this.
Within walking distance, about a block away, there is a small grocery store, different cuisine eateries, pharmacy, etc. It's a short drive to Alamo/National/Enterprise car rental lot.
Without a doubt, next time I need a room near SJO, I'll be back!