The hotel is fine, a typical Best Western. Which is to say that it is not a Marriott or Hilton, but comfortable enough. I rated the hotel based on what I felt most people would think. But this place is definitely not for me. Noise was the biggest issue. First, it is located near a very busy highway interchange. Highway noise in general is annoying, but the engine braking by trucks is really aggravating. Also I was put in possibly the worst room in the hotel. Room 202, which is right in front of the hotel entry area. And since this hotel is "Bus Central" I had to listen to buses coming and going up to 7 or 8 an hour at times! So many tours picking up here. Dozens of people gathered in the lobby much of the time. And lots of noisy kids running around in the halls, as it is very much a family hotel. Breakfast area was very nice, but selection was poor in my opinion. I cannot eat eggs, and so choices were scarce. Lots of fruit though! Rooms are supposed to have a fridge, but mine did not (like others have mentioned). They did bring one to me quickly, but it was disgusting, and I had to clean it out. The shower drain was clogged, but they did resolve that quickly also. The safe did not function well, had to try 2-3 times always to close it. TV has no English channels (normal here in Costa). Pillows were quite lumpy and bed too firm for my liking. And the sink faucet pressure was very low. Overall condition of the hotel is fine, but the service was the best aspect. Most will be happy here, but I prefer a more adult, peaceful, and refined experience. I'll chose differently in the future.