The foyer is attractive and the staff are magnificent. Nothing wrong with the room but it was a bit dated.
Great pool area. A nice bar, Denny’s restaurant and gift shop in the hotel too. I could happily go back for two or three days. Might need transport.More
Booking.comBooking.com
Booking.comBooking.comBooking.comBooking.com
Hotels.com
Booking.comBooking.comBooking.com
check in was easy. had asked for a room overlooking courtyard and pool but was given one overlooking the parking lot. Very nice Best Western , room was quiet and clean. I was exhausted so it was very nice to just walk to Dennys in the hotel to grab a bite. The breakfast was very good, once i found the correct room. Something for everyone. Free Parking which was nice and easy to get back on the highway. Would definitly stay again.
Dear flycatcher06, thank you for sharing your comment. We are happy that you felt so satisfied with our check in process, and that found it so easy and fast. It’s wonderful that you found our hotel so comfortable, quite and clean. We are glad to know you loved our facilites as the parking service and the 24h restaurant Denny’s, right next door. It’s great that you felt so satisfied with our amazing breakfast service. Our Food & Beverages Staff are always striving to make it as varied and tasty as possible. Please accept our sincere apologies for the confusion with your reservation. We are going to check what was the inconvenient and improve the system as soon as possible because our guests' feedback is extremely important and valuable to us. It was a pleasure having you as a guest. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
The hotel is fine, a typical Best Western. Which is to say that it is not a Marriott or Hilton, but comfortable enough. I rated the hotel based on what I felt most people would think. But this place is definitely not for me. Noise was the biggest issue. First, it is located near a very busy highway interchange. Highway noise in general is annoying, but the engine braking by trucks is really aggravating. Also I was put in possibly the worst room in the hotel. Room 202, which is right in front of the hotel entry area. And since this hotel is "Bus Central" I had to listen to buses coming and going up to 7 or 8 an hour at times! So many tours picking up here. Dozens of people gathered in the lobby much of the time. And lots of noisy kids running around in the halls, as it is very much a family hotel. Breakfast area was very nice, but selection was poor in my opinion. I cannot eat eggs, and so choices were scarce. Lots of fruit though! Rooms are supposed to have a fridge, but mine did not (like others have mentioned). They did bring one to me quickly, but it was disgusting, and I had to clean it out. The shower drain was clogged, but they did resolve that quickly also. The safe did not function well, had to try 2-3 times always to close it. TV has no English channels (normal here in Costa). Pillows were quite lumpy and bed too firm for my liking. And the sink faucet pressure was very low. Overall condition of the hotel is fine, but the service was the best aspect. Most will be happy here, but I prefer a more adult, peaceful, and refined experience. I'll chose differently in the future.
Dear RDG66, thanks for sharing your experience at our hotel.
We are happy that you loved our customer service, we are proud to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. Your feedback is extremely important and valuable to us, we always want to provide our guests the best experience. We are really sorry if you felt your room very noisy. We are going to check it and look for ways to improve it. Our hotel is always in constant renovation, making sure that the entire infrastructure will offer a very plesant stay for our guests. We are sorry for any inconvenient this may caused you. We apologize if the breakfast wasn’t up to your expectations. Please accept our sincere apologies if the conditions of your room wasn’t the best. We are going to ask our maintenance staff to fix the damage, and offer our guests the best conditions. It was a pleasure being at your service.
Thank you for choosing us for you stay.
Best regards.
Marjorie Espinoza.
Guest Relations Manager
This hotel was perfect for our stay in San Jose. It is so pretty and well maintained, the staff is super nice and helpful and everything works perfectly. We're very happy with our choice and we will definitely be coming back :) We also loved the fact that the hotel has so many ammenities and spaces, such as a Denny's right inside the hotel! Super convenient :)
Dear Andreia C, thanks for sharing your experience at our hotel.
We are glad that you felt so satisfied with our convenient location, near from the airport and from San José downtown. We are happy to know that you love our customer service. We are proud to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. We are happy that you found our breakfast service delicious, our Food & Beverages Staff are always striving to make it as varied and tasty as possible. It’s wonderful that you loved our beautiful facilities and enjoyed of a amazing experience with us. Thanks for staying with us, we hope to see you back again in the near future.
Best regards.
Marjorie Espinoza.
Guest Relations Manager.
Honestly? It's a best western. There was construction and we were put in a room directly below the work being done.
BUT
We were pleasantly surprised by the service.
Great all around.
Especially because we were leaving before breakfast due to an early flight.
They did provide us with breakfast!
Thanks so much
Dear Jessica G, thanks for sharing your experience at our hotel.
Your feedback is extremely important and valuable to us, we always want to provide our guests the best experience. We are happy to know that you love our customer service. We are proud to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. It’s wonderful that you felt so satisfied with our “breakfast service”. Our hotel is always in constant renovation, making sure that the entire infrastructure will offer a very plesant stay at our hotel. We apologize for any inconvenient that our renovations may caused you.
Thanks for staying with us, we hope to see you back again in the near future.
Best regards.
Marjorie Espinoza.
Guest Relations Manager.
I'm writing this to express my heartfelt 'thanks' for my overnight stay there in early April. You see, I was assaulted and robbed the night before, and went to the airport in the morning to fly home and straighten out my accounts. Then, the DHL plane crashed and we were all sent to your hotel while they cleaned that up (fortunately and incredibly, nobody was hurt). Despite hundreds of tired people and families showing up at your door all of a sudden, your staff were very professional, helpful and efficient. When my turn came up, I had my card and meal tickets in under a minute, with smiling, courteous service. When I had trouble with the room lock, you sent a technician right away. Everything was clean and comfy. I think everyone felt the same sense of relief staying at your island of calm after an ordeal. The only glitch was trying to use the phone long distance but someone else helped with that situation. I hope your management appreciates what a fine group of people they have working for them. You're wonderful folk and I look forward to staying there again one day under different circumstances. Thank you again for a great night's rest.
Dear Colin F, thank you for sharing your kind comment.
It’s great to learn that you found our accommodations so comfortable and clean. It’s wonderful that you felt so in love with our staff's customer service. We are very lucky to have an amazing team who are always a step ahead, making sure that our guests have everything they need and helping anyway they can, to make you feel welcome. We are glad to know that all the details with the door and the phone were resolved quickly and effectively. We are very sorry for the series of unfortunate events on your trip to Costa Rica, but we are really happy that we had the opportunity to serve you and give you that comforting night of calm and comfort. It was a pleasure to have you with us.
Our arms will be always open to receive you anytime.
Warmest regards.
Marjorie Espinoza.
Guest Relations Manager.
