Not a bad hotel. I wouldn’t want to spend much time there which you shouldn’t of you visit San Jose. We had 4 ppl, 2 adults and 2 kids. They only gave double beds, so if you are big like me, you’ll need your own bed. All rooms are same size too apparently as I wanted to get larger room. But overall, decent enough to stay.More
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Still trying to check in, had reservation through Expedia. We got here at 09:00 and was told to return at 14:00, at which time they gave us keys to a room with a bed not made, some dude obviously masturbated and left tissue all over the floor, and the shower was just used. Not to mention the room stank! Potential customers beware.
Dear Stan1320, thank you for sharing your comment. We are sorry if your experience was not what you expected. We are very distressed to know that you received a dirty room, this has not supposed to happen under no circumstance. Please accept our sinceres apologies for this mistake of our staff and for all the inconvenients this caused you. We assure you that we are going to take your comments into account and we will check, immediately, all the aspects involved in this case, to avoid this situation from happening again. We are truly committed to provide our guest the best experience. We would deeply appreciate it if you would give us the opportunity to serve you again. Warmest regards. Marjorie Espinoza. Guest Relations Manager
I am writing this review for two reasons, one is to thank all the staff at the hotel. It might not be rated 5 stars but service makes up for the ratings. Now my second experience is with the sport bar within the premises. I have been coming to the hotel for 4 years. Service is excellent moderate prices and makes you want to come back. Now for October 2022, I attended S bowling tournament, and have had the time of my life. Chichis Staff awesome. The mixologist A/K/A bar tender Kevin Awesome. The ladies that attend the tables: Amanda, Daniella, Dorca, Mary, and Ana make you come back. Now there is this I Guess manager, that he is not very friendly that makes the mood get dark, Why you have an awesome staff make them better. Empowerment is key to great staff and loyalty. I hope the owners read this and take action and recognize the efforts of the staff. If you are planning to go to San Jose Costa Rica, stay at the hotel or visit the Sport bar. Ask for the names I included you will feel at home!!!!! Love you guys! Not the little dude!
Dear saul m, thanks for sharing your kind comments. We are truly happy that you had a pleasant stay and especially, that you felt so satisfied with our staff's customer service. We are proud to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. Thank you for the observations about the staff, we will take it into account and share it with our work team. We assure you that your feedback is extremely important and valuable to us. Thank you for staying all these years with us and choose us as your hotel. We hope to receive you again soon. It was a pleasure having you as a guest. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
Our room #256 was an absolute dump. The bedding support was stained in numerous places. There were large scuffs all over the walls. Overall, the room looked like a dormitory of a quasi-military establishment. The shower control was almost impossible to operate, and difficult to turn off. There was debris of an unidentifiable nature adjacent to the toilet paper roll, as well as long stains I would prefer not to describe under the toilet paper dispenser. The floors were stained and dirty. We were there on the night of October 10, 2022. Had we not obtained this room as a result of a cancelled flight, we would have disputed the credit charge. We should have taken photographs. The hotel, in general, has the atmosphere of a convention center (which it may be) that is on its last legs.
Dear johned357, thanks for sharing your comment. Please accept our most sincere apologies if your experience was not what you expected. We really apologize if you found the bedding support and the walls were not in the best conditions. We are sorry if the shower control didn’t work well. We truly apologized if the bathroom wasn’t properly clean, because both, our brand and our hotel have very high quality and hygiene standards which are always carefully followed and observed, so this has not supposed to happen. We are very sorry, we are going to share your comment with our staff to improve it immediately. Our hotel is always in constant renovation, making sure that the entire infrastructure will offer a very plesant stay at our hotel. Your honest feedback is extremely important and valuable to us, thanks to take the time to comment us. Best regards. Marjorie Espinoza. Guest Relations Manager.
The foyer is attractive and the staff are magnificent. Nothing wrong with the room but it was a bit dated.
Great pool area. A nice bar, Denny’s restaurant and gift shop in the hotel too. I could happily go back for two or three days. Might need transport.
Dear TartanWanderer, thank you for sharing your comment. It’s wonderful that you found our hotel so comfortable, quite and clean. We are glad to know you loved our facilites as the beautiful pool, the gift shop, the Casino Bar and the 24h restaurant Denny’s, right next door. We are happy that you loved our customer service, we are proud to have an amazing team who are always a step ahead, making sure that our guests have everything they need, helping in anyway they can and making them feel like at home. We are sorry if you felt the room was a bit dated. Our hotel is always in constant renovation, making sure that the entire infrastructure will offer a very plesant stay at our hotel. Please accept our sincere apologies for all the inconvenience this caused you. Please accept our sincere apologies for the confusion with your reservation. Our guests' feedback is extremely important and valuable to us. It was a pleasure having you as a guest. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
check in was easy. had asked for a room overlooking courtyard and pool but was given one overlooking the parking lot. Very nice Best Western , room was quiet and clean. I was exhausted so it was very nice to just walk to Dennys in the hotel to grab a bite. The breakfast was very good, once i found the correct room. Something for everyone. Free Parking which was nice and easy to get back on the highway. Would definitly stay again.
Dear flycatcher06, thank you for sharing your comment. We are happy that you felt so satisfied with our check in process, and that found it so easy and fast. It’s wonderful that you found our hotel so comfortable, quite and clean. We are glad to know you loved our facilites as the parking service and the 24h restaurant Denny’s, right next door. It’s great that you felt so satisfied with our amazing breakfast service. Our Food & Beverages Staff are always striving to make it as varied and tasty as possible. Please accept our sincere apologies for the confusion with your reservation. We are going to check what was the inconvenient and improve the system as soon as possible because our guests' feedback is extremely important and valuable to us. It was a pleasure having you as a guest. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.
