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Best Western Irazu Hotel & Casino
Ranked #17 of 78 Hotels in San Jose
GreenLeadersSilver level
Reviewed 23 June 2017

The rooms are fresh and very clean and spacey enough. But most of all I would like to thank the very helpful staff, everyone of them I met greeted me not only with a smile but sincerity, creating a very welcoming feeling. A special Bravo to my friends Sira and Daiana, full of energy to help and guide me through a complex situation regarding my next stay and shuttles to go there :)

  • Stayed: June 2017, travelled solo
    • Location
    • Rooms
    • Service
3  Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Guest Relations Manager at Best Western Irazu Hotel & Casino, responded to this reviewResponded 27 June 2017

Dear David S, thank you so much for posting your wonderful comments about your stay with us.

We are delighted to learn how much you liked staying at our hotel, finding our accommodations and services with everything you need and best of all, how welcome you felt with the our staff's services. For our entire staff, serving our guests as we would like to be served ourselves, is not only a duty but it is truly a pleasure since we all have to embody everything our Brand's hospitality phylosophy stands for , which is, to make our guests feel completely comfortable, more than welcome and right at home just as you were able to see with Sira and Diana. We are very glad that they were able to help and that you could solve the complex situtation.

It was a pleasure being at your service. The entire team will be looking forward to your next visit. Thank you for staying with us.

Warmest Regards.
Marjorie Espinoza.
Guest Relations Manager.

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32 - 36 of 752 reviews

Reviewed 13 June 2017

we stayed from 15/23 9 days on january, 2017first time visiting from san francisco california to costarica and we had a great time at this property staff are very helpful and friendly andrew is professional very thoughtful at the
front desk ,casino is located at the lower floors and dennis restaurant just around the corner the great thing is that you can use the vouchers in dennis anytime of the day anyway gim is nice and cozy we planning comeback again with my daughter great place for family good resort definaly i will recommend this hotel

  • Stayed: January 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank trejoklf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Guest Relations Manager at Best Western Irazu Hotel & Casino, responded to this reviewResponded 15 June 2017

Dear trejoklf, thank you for sharing your excellent comments about your stay at our hotel.

We are very happy and proud to have you as part of our extended global family because nothing pleases us more than seeing our guests completely comfortable and satisfied; planning on returning as soon as possible just like yourself. We are committed in making our guests have a wonderful hotel experience, relaxing and enjoying everything our hotel has to offer. We are also very happy of how pleased you were with our complimentary breakfast vouchers which you can use at Denny's at any time.

It was a pleasure being at your service. Thank you for staying with us, the entire team will be looking forward to your next visit.

Best regards.
Marjorie Espinoza.
Guest Relations Manager.

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Reviewed 7 June 2017

I stayed here for 1 night when first arriving in Costa Rica, hotel stands in lovely
grounds with a very nice swimming pool, Jacuzzi etc. My room had a nice
balcony but the actual room was rather tired.

  • Stayed: May 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank SYLVIAMAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Guest Relations Manager at Best Western Irazu Hotel & Casino, responded to this reviewResponded 9 June 2017

Dear SYLVIAMAS, thank you for sharing your nice commnents about your stay.

It is always very important for us to ensure that all our guests have a very pleasant and comfortable stay because we really thrive on our guests' total satisfaction. We are delighted that you liked our premises and landscaping so much, especially the pool and the jacuzzi. We are sorry that you found the room rather tired and we apologize for it. We assure you that we take very good care in seeing to it that all our rooms are very clean, comfortable and that they have the best amenities and furnishings possible so our guests can have a pleasant and relaxing stay.

It has been a pleasure being at your service. Thank you for making us your hotel of choice.

Warmest regards.
Marjorie Espinoza.
Guest Relations Manager.

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Reviewed 4 June 2017

I had a terrible experience in this hotel, first night the account started making a noise and had to move in the middle of the night. This morning had no hot water and had to shower in cold water not to miss my flight. What bothers me the most is the attitude of some of the employees. First morning did not get a wake up call and the lady at the desk instead of being apologetic said the red light in my phone os off so you must not have heard it, i was awake one hour before due to jet lag, the Dennys is under renovation, so forget about some good breakfast and other areas of the hotel are under construction

Room Tip: Fourth floor looking back towards the volcano
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  • Stayed: June 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Pedroofluquillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Guest Relations Manager at Best Western Irazu Hotel & Casino, responded to this reviewResponded 7 June 2017

Dear Pedrofluquillo, thank you for sharing your comments about your stay, we really appreciate our guests' feedback.

We are truly sorry that your stay was not up to your expectations so please, accept our most sincere apologies for it. There is nothing we want more than to see our guests completely comfortable, satisfied and happy during their entire stay so we feel very saddened and troubled for all the inconveniences you experienced. We want to assure you that our receptionist's attitude goes against everything the our hotel stands for and our hospitality philosophy and guidelines and we our Management is currently following up on your report to ensure that this never happens again. We are also very sorry if our renovations disturbed you and that the water heater had a malfunction exactly at the time you had to shower. We are glad to inform you that the all the work being done at Denny's will be finished in about 2 weeks so after everything is done, our guests are going to be able to enjoy their delicious meals and their remodeled premises. Once again, please accept our apologies for everything that happened but as you could see, some of the problems were out of our control and we are going to do everything we can to fix everything that needs improvement.

It was a pleasure being able to serve you. Thank you for staying with us.

Warmest regards.
Marjorie Espinoza.
Guest Relations Manager.

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Reviewed 29 May 2017

The only good thing about this hotel is the breakfast (which is provided by Dennys).
The swimming pool water is freezing cold.
The worse part are the rooms, these are really really filthy and you can hear everything from the room next door. Rooms are connected with a door so it lets you listen to any conversation, tv shows, sex from the other room. Sex!!!! I stayed there with my mother and around 8pm started hearing a girl wining and a dude screaming while having sex!!!!! Oh my freaking god!!!! Thank god I didn't bring my kids with me. It was so ackward that I had to put the tv on and turn the volume as high as possible to let it go. Don't go to this motel unless you are with a date....

  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank Roy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Irazu Hotel & Casino

Address: Km 3 Autopista General Canas | Edificio sur, La Uruca, San Jose 10107, Costa Rica (Formerly Best Western Plus Irazu Hotel & Casino)
Phone Number:
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Casino Hotel in San Jose
#3 Spa Hotel in San Jose
#7 Green Hotel in San Jose
#17 Family Hotel in San Jose
#24 Business Hotel in San Jose
Price Range: $100 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Irazu Hotel & Casino 3.5*
Number of rooms: 194
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Also Known As:
Best Western Irazu Hotel San Jose
Best Western Hotel Irazu
Best Western San Jose
San Jose Best Western
Best Western Irazu Hotel & Casino Costa Rica/San Jose

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