From our arrival through to our departure we were made to feel really welcome here. Our room was clean and very comfortable with good amenities, the pool and gardens were attractive and breakfast was more than adequate.More
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Great location. Beautiful garden and pool area. Rooms are old but well kept and functional, however NO fridge in a room in a tropical country is definitely unacceptable and a must and not extra item to pay for. Breakfast is very good and in a nice place.
Dear robertpvp, thank you for posting your terrific comments about your stay with us.
We are very happy that it was good, that you found our location to be nothing less than great (we are about 15 minutes from the airport, 10 minutes from downtown and from the country's best commercial and entertainment areas), our garden and pool area so beautiful and our complimentary daily breakfast so good. We are very sorry to disappoint you but unfortunately, our hotel does not have mini fridges in the rooms. We apologize if that caused you any inconveniences.
It was a pleasure being at your service. Thank you for staying with us. We hope to see you back again very soon.
Best regards.
Marjorie Espinoza.
Guest Relations Manager
My wife and I were fortunate to get a last minute room here with reward points after our vacation rental went very poorly. Rooms are a bit antiquated for a best western but the hotel is making improvements. Lobby, pool and breakfast area are all new and very nice as well as staff, especially Andrey the night audit who helped us switch rooms after they put us in a handicapped room. Attached Dennys restaurant feels right at home.
Dear 4awesomedad, thank you for sharing your kind comments about you and your husband's stay at our hotel.
We are very sorry to learn that you had a very bad experience with your original vacation rental. It is very rewarding knowing that you had a ver pleasant stay since nothing is more important than seeing our guests totally comfortable and satisfied. Please accept our most sincere apologies that our front desk staff assigned you a handicappend room when you had not requested one and because afterwards you had to switch rooms . We are glad that you found our staff so friendly and attentive (especailly Andrey) since they are all truly committed to our guests.
It was a pleasure being at your service. Thank you for staying with us. We hope to see you both back soon.
Warmest regards.
Marjorie Espinoza.
Guest Relations Manager
Loved everything about the hotel, the only thing was that when I went to take a shower it was pretty cold. Although, it is possible I just couldn't figure out how to make it hotter. I was only there for 2 nights but was very happy with the hotel. I would definitely stay here again as it was extremely clean and staff were very hospitable and helpful.
Dear 123el2020, thank you for posting your superb comments.
It makes us very happy that your stay with us was so great since you were more than pleased with our accomodations and with our staff's customer service. Please accept our most sincere apologies for the inconvenience you had with the cold water from the shower; we assure you that we are going to check the issue immediately to ensure that it will not happen again.
It was a pleasure being at your service. Thank you for staying with us. We hope to see you back again soon.
Best regards.
Marjorie Espinoza.
Guest Relations Manager
Quiet and beautiful. Breakfast was really good. Staff very nice. Hot tub nice at night to relax. Grocery store right beside it. Sangria restaurant downstairs was good also. The pool view was a bonus..
Dear mamanontario, thank you for posting your delighful review.
We are elated that your stay with us was so great since you really liked our hotel so much and found our services (especially our delicious complimentary daily breakfast among others) so good and our location so convenient .
We are very proud to have a very attentive and friendly staff whom would never hesitate to go above and beyond for our guests; they really embody everything that our brand and our hotel stands for and represents.
It was a pleasure being at your service. We hope to see you back again soon. Thank you for choosing us.
Warmest regards.
Marjorie Espinoza.
Guest Relations Manager.
This is your basic Best Western with decent rooms, a nice breakfast, a clean pool. The front desk staff is kind but their system is wildly inefficient creating long lines. Check in was effortful, check out took at least 10 minutes. The real hitch in the stay was the shuttle service. The shuttle did NOT show up for our ride from the airport to the hotel despite a reservation (and confirmation) being made. So, after a long wait, and a long telephone call, the front desk agent told us to take a cab. The morning shuttle to the airport was 15 minutes late. And, because of these glitches, I cancelled my reservation upon my return to San Jose.
Dear AnnArborPam, thank you so much for sharing your comments about your stay with us.
We are very sorry and upset that it was not up to your expectations due to some inconveniences you experienced. Please accept our most sincere apologies for the delay you had with the shuttle transportation service. We are very distressed that it never showed when you arrived and that it was 15 minutes late for your return to the airport. This is something that is not supossed to happen since nothing is more important than our guests' total comfort, satisfaction and well being. We assure you that we are going to see to it that it never happens again. We would also like to apologize for the inconvenience you experienced for the delay while checkin in. We are very sorry that it happened but as you were able to see, there were many other guests checking in that day at the same time as you were. We assure you that our front desk staff is very efficient and are totally committed to our guests just like our other staff is. We are going to make sure that from now on, there is another staff member at the counter so that this will not happen again. Once again, please accept our most sincere apologies for the inconveniences you experienced.
It was a pleasure being at your service. Thank you for staying with us.
Warmest regards.
Marjorie Espinoza.
Guest Relations Manager
