The reception was friendly and check in was easy. The rugs etc in the public area look a little old or dirty but the rooms were clean. I had a full breakfast that was included which was very good. There were choices of a typical Costa Rica breakfast,a fruit plate, or American breakfast of eggs.More
Booking.com
Expedia.com
Central location was brilliant. Room was large and comfortable. Comfortable bed and great pillows. The service in the hotel was brilliant, really friendly and accommodating. I really enjoyed my stay and would go back. The breakfast was good too, but restaurant service was a little slow and patchy.
Thank you for the review and comment, We glad to hear that the service, food and everything was good. We hope you'll visit us soon. Regards and Pura Vida.
Parking was great. My room key didn’t work three times. AC in my room was broken and had to switch rooms. No windows except into a shaft way. Room dark and depressing. Also there is no where to get hot water to make coffee or tea in (or even near) the rooms. I do t understand how there is no where in the entire hotel to make coffee anytime.
Thank you for your comment, we have rooms that include coffee maker, frigde and microwave, you could take a look at that type of room are Superior Plus, Deluxe and all our Suites. In the same way we apologize for the problems in your room, we have already fixed all the problems mentioned. Best regards.
The hotel is at central location, surrounded by restaurants pharmacies supermarkets and shops of all kinds. All within 1-3 min walking. Safe place. Front desk staff are nice. But Restaurante staff don’t seem very motivated. Breakfast is simple with 5 choices. No buffet. Facility is good but bit old, nothing exceptional. Beds are comfortable and showers are hot with good flow. Some people may like the fact that the hotel is one of the main hotel locations for day tour pick ups.
Hi, thanks for rating and comment. Correct we're located at Historic Center, everything within reach. We gonna take your observations to make new changes. We hope you'll visit us again soon. Best regards.
From the moment we arrived, the staff was knowledgeable and friendly. We had multiple changes because of family that was staying some nights but not others and the staff handled it all w professionalism and understanding. They wanted our stay to be ‘pura vida’!.
Thank you very much for your comments and review, we are pleased to know that it was a unique and pleasant experience, we work every day to offer you the best service. We hope you visit us again soon. Pura vida!
We slept comfortable and our car was safe. Good breakfast and friendly staff. The rooms were clean and we enjoyed having MTV 00's playing. Helpful staff opened the gate when we arrived really late at night.
Thank you very much for your comments, we are pleased to know that it was a unique and pleasant experience. We hope you visit us again soon. Best regards.
