Good customer service, nice apartments. The building just need little bit of love, there's not breakfast include, but the room is furnished With all facilities to make your stay comfortable. Very Well located and very quiet place and area
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The outside and the pool area looks like the pictures but my suite looked nothing like it!! I’ll start by the most important factor which is cleanliness. Not even with COVID they bothered cleaning the room. The curtains were sooo disgusting. The cabinets are obviously touched by every guest and yet they are full of stains meaning they don’t clean them or any contact point in the room for that matter. And even the stove is full of grease! Yuck! The next thing will be the state of everything inside. My grandmas old furniture looks in better condition than anything inside the room! Even the bedding looks like it’s falling apart. I will not recommend that place specially during this times that negligence in cleanliness can be literally deadly. I only stayed there for two nights but I could barely sleep because I felt so uncomfortable, and not to mention the rock hard pillows they have and the defective window in one of the rooms that wouldn’t even close.
We were there for a week and loved it.
The grounds were immaculate and the security more that adaquete.
The thing we enjoyed most was the staff, always professional and courteous.
Geovanna and Ivannia served wonderful cups of coffee each day when we arrived at the resturaunt.
The desk staff was helpful, giving us directions to local places, arranging tours and calling cabs.
We had a small incident after we arrived, Fredericko the reservation manager handled it quickly, with ease and was more than helpful...he was so competent and respectful.
We felt Casa Conde was a great value at a reasonable cost.
Dear Marion,
We are very happy with your stay at Casa Conde Hotel & Suites.
For us was a pleasure to have you as our guest.
As you can see, we are really into the details and our goal is to offer a great service and provide a personalized attention.
We are so glad to hear you liked our daily coffee served by our attentive staff.
The service we provide to our guests is our priority and your comments are a great motivation for us to keep working hard.
We appreciate your stay and we hope to have you here again very soon.
Best regards,
Randall Lara
General Manager
We were very disappointed with this property. Wasn’t clean and had ants in bathroom and the sofa was filthy and stunk (we had to cover it with bed coverings). Has a kitchen but no silverware or plates. We are on the ground floor and when we left for the day the curtains we closed and windows locked. When we returned the curtains were open and the window were open exposing our luggage and everything we have. Being on the ground floor we were lucky and think nothing was taken that we know of. We are world travelers and don’t normally complain. Needs attention badly—could be nice even if it is a little out of the way.
Dear Cassie4664,
We appreciate your stay with us at Casa Conde Hotel & Suites. We make a great effort to offer impeccable grounds, our infrastructure stands out for its quietness and fine aesthetics as well as the kind manners of our collaborators. We do want to make our guests feel at home!
We apologize for the situation you had to live in relation to your room. We have issued a report and we are going to investigate this atypical situation that is surprising to us.
The cookware is requested at the front desk and it is always available. We hope to have a new opportunity to serve you and reflect the great hospitality experience that we are known for.
Best regards,
Randall Lara
Gerente general
When you first arrive everything looks good. A nice charming setting, pool area looks nice, grounds are well kept, security 24/7. However once you start to settle in you notice the little things that aren’t quite right. For starters, I never had hot water in my room (512). At best it was warm enough to stand under for the duration of your shower, but other days it was ice cold. I thought it could be because my room was located in the main building with the kitchen, but other guests in the building said they had hot water, so who knows. The shower/water pressure was also horrible. The water sprayed half out the side of the shower head, leaving little to come out of the shower head. The suites come with 2 bedrooms, living room with cable tv and a full kitchen with table and chairs. The beds were fine, and there was storage to put your things away if you wished. However the safe did not work and there were no dishes or cookware in the full kitchens. I heard you have to ask the front desk but I never tried.
The bar only opened on Thurs-Sunday and the pool and hot tub closed at 10pm. Breakfast was included and it was from 6-10am every morning I believe. The selection was limited but there was a custom omelette station I heard was really good.
Security was great and all the staff was very friendly. Overall it was a good experience. Other than some updates, nothing to complain about.
Dear Meggss24,
We appreciate your stay with us at Casa Conde Hotel & Suites. We make a great effort to offer impeccable grounds, we are happy to know that our infrastructure stood out for its quietness and fine aesthetics as well as the kind manners of our collaborators. We do want to make our guests feel at home!
We apologize for the situation you had to live in relation to your room. We have issued a report and we are going to investigate this atypical situation that is surprising to us. Correct, the cookware is requested at the front desk and it is always available.
We hope to have a new opportunity to serve you. It is sad you missed the omelette station, hopefully you will try it on your upcoming visit.
We hope to be able to serve you again soon!
Best regards,
Randall Lara
Gerente general
This is a good first stay point for a tour of Costa Rica.Stopping here after flying in allows you to acclimatise before heading off.If you want to see the City the City Bus Tour is as good as any way.For wildlife book a tour to the Toucan Rescue Researc centre,where they also have slothes.Food and wine are ok,good rather than great.If you want lunch or coffee in the city,go to the National Theatre where they have a restaurant and coffee shop.
Dear Stuart B,
Thank you for your comments and for staying with us at Casa Conde Hotel & Suites.
For us each guest is equally special and we look forward to always giving our best in every aspect of us and our hotel. We are very happy that you had a memorable stay and enjoyed our services and facilities.
We are always waiting for you with the doors open!
Best regards,
Randall Lara
General Manager
