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Reviews (103)
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All reviewsquiet neighborhoodmaster suitefull kitchencosta ricarooms are clean and comfortableone night staygrocery storewithin walking distancemicrowaveairporttaxitv
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2 - 7 of 103 reviews
Reviewed 20 April 2018

If you travel for work, I recommend the suites, although you should consider that the restaurant service has limited hours.

Internet connectivity was quite unstable, I recommend you use your own service.

  • Stayed: March 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank Luis L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2018 via mobile

I hope this is helpful !
- please do not attempt to pay cash,They never have cash - never !!!
1 quiet place
2 clean room
3 good place if you are needing a place to sleep
4 rooms are expensive for what they offer !
5 clean nice bathroom
6 not for family’s !!!
7 grocery sotre, parks around, very good location to rest and, or be close to the city but do not live into the pollution of the city !
8 worst Tv set ever ! Internet never worked !
9 All the rooms are basically the same
10 rooms are expensive for what they offer( I just want to make this very clear )
11 walk distance restaurants ( the ones in the San Jose Palacio Hotel, crossing the highway heading east - the bar restaurant in the Hotel Irazu just heading south no need to cross highway )
12 Quiet neighborhood !
13 elevator available !
- please do not attempt to pay cash,They never have cash - never !!!

Stayed: January 2018, travelled as a couple
Thank Pedro P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel P, Guest Relations Manager at Hotel Plaza Real Suites & Apartments, responded to this reviewResponded 5 March 2018

Dear Mr. Pedro, let us address some of the points you mention,

We've had many families stay with us in our hotel, we really can't understand why the hotel wouldn't be a family hotel. TV's were renovated in the month of February 2018 as the internet system was as well. We really want to make an effort in making our costumers happy and we want to give them the best experience we can. This is why we're now investing largely in better internet and maintenance for the rooms. The couple of times you have stayed with us, you've ordered the same type of room which is why you'll notice that the rooms would be the same. Our Hotel has Suites and it has apartments which provide our guests with other amenities that can help them have a better stay. Regarding the cash issue, most of our guests tend to pay in debit or credit cards which for us it just might become a little unusual to have cash yet when a costumer pays in cash we make sure the very next day or as soon as possible, the guests receives a full amount of their change. In Hotel Plaza Real Suites & Apartments we want to offer our costumers an enjoyable experience which is why we never offer more from what we have and we never advertise ourself in such ways that costumers might think they are going to receive other services that we don't offer.

We really appreciate your comments Mr. Pedro because they make us want to work harder and better, changing in ways that we can improve our costumer service and their stay in our hotel! We really hope we can see you again in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2018

I was coming into San Jose with my 6 month old baby and was pretty stressed, but the staff went above and beyond to accommodate us which made all the difference from the trip being stressful and exhausting to restful and relaxing. The staff were so helpful, courteous, and really went out of their way to make sure we had everything we needed. I will be staying here every time I have to come to San Jose, it was a wonderful experience.

Stayed: February 2018, travelled on business
Review collected in partnership with this hotel
Thank Tinkazoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel P, Director de Recepción at Hotel Plaza Real Suites & Apartments, responded to this reviewResponded 5 March 2018

It was a wonderful experience having you stay with us! We really appreciate your comments and hope we can see you again in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2018

I would give this 4.5 stars if I could. All of the staff were very friendly and helpful. We booked the master suite and it was very spacious. The included breakfast was excellent. Only a couple of small issues. Wifi was not always reliable. The full kitchen was not well equipped, although if we had chosen to cook there the desk may have been able to supply more dishes, etc. Overall, a great experience and we would definitely stay there again.

Room Tip: The master suite is very spacious.
  • Stayed: January 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Becky M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel P, Front Office Manager at Hotel Plaza Real Suites & Apartments, responded to this reviewResponded 14 February 2018

Thank you so much Becky! We work harder everyday to provide our guests a better experience here at Hotel Plaza Real and really appreciate your comments. Definitely, if guests need any other kitchen supplies, any member of our staff would gladly provide it to the guest's room. We hope to see you again in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2018

Travelling on business, I found this to be a good location. It has easy access to the highway system. This part of town is mostly commercial. There are a large number of automotive, industrial, banking and other businesses within walking distance. It was nice to have a full kitchen. Most importantly (to me) was a good high-speed (hard wire) connection.

Stayed: January 2018, travelled on business
Review collected in partnership with this hotel
Thank Darren W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APARTOTELPLAZAREAL, other at Hotel Plaza Real Suites & Apartments, responded to this reviewResponded 29 January 2018

Thank your for tour comments Mr. Darren!

We work harder everyday to give our costumers a better service and we appreciate your comments and expect to see you again in the near future!

Best regards,

Hotel Plaza Real Suites & Apartments

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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