We stayed one night here, and had a room on the top floor overlooking the soccer stadium. Fantastic views, decent room albeit on the small side. Bathroom light switches and layout were a bit funky and took a bit to figure out. Front desk experience was just average. I expected the staff to be much more knowledgeable about the need for COVID-19 testing for US customers, and to already have a clear process in place for guests, but was disappointed. One of the bellhops (Marvin, if I remember correctly) came to our rescue. He found out the details, location, etc., and pointed us in the right direction. Was easy to Uber into downtown for museum visits and dinner. Breakfast was awesome. Lots of choices in the buffet, omelettes and pancakes and such cooked to order, lots of fresh juices and so on. Breakfast was the highlight for us at this hotel. There was also a nice indoor pool area, and while we quickly checked it out, didn't have enough time to actually get in the pool or the hot tub. And before I forget, a couple of times when I called the front desk too, no one picked up. So overall, front desk staff have plenty of scope for improvement. All other staff including bell hops and breakfast waiters were top notch.
