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Traveller rating
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Reviewed 30 October 2021 via mobile

What a very superbly run hotel my wife and I stayed twice last week whilst in town to have dental work done

Very welcoming reception staff Karolina on the front desk was excellent as were the bellhops

The room was spotless in good order and we visited the bar for a couple of drinks very nice service we ate dinner in the restaurant a little issue with the dinner but it was handled instantly the food on the hall was excellent we also ate breakfast which was excellent would highly recommend for a stay in the city

My wife had left her shower cap behind not a big deal but weCalled the front desk and they got it for us and held it until I visited again the following week very kind of them

Date of stay: October 2021
Trip type: Travelled as a couple
Thank iriding
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
LUDWING DIAZ, General Manager at Hilton Garden Inn San Jose La Sabana, responded to this reviewResponded 1 November 2021

Dear Guest:

Thank you for choosing Hilton Garden Inn San Jose La Sabana and for your nice comments. We are very happy to know that you have enjoyed your stay, the comfort of your room, and dinner, also thank you for highly recommending our hotel and we look forward to hosting you on a future stay.

Best regards,

Ludwing Diaz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2021

Clean & Safe . The best deal in town. The greatest view in town and the details in our room where amazing!
A great deal for $99 + taxes breakfasts & dinner “a la carte” included. All the staff makes you feel at home but upgraded. And finally the bed and the pillows are great. Very private.

Date of stay: October 2021
Trip type: Travelled as a couple
Thank Jaech1967
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
LUDWING DIAZ, General Manager at Hilton Garden Inn San Jose La Sabana, responded to this reviewResponded 1 November 2021

Dear guest,
We are very honored to receive this type of feedback and in Hilton Garden Inn La Sabana is always a pleasure to welcome a guest like yourself. We are glad to know you found a great deal for your stay and that you have felt welcome and at home. We look forward to having you in our hotel in a near future.
Best Regards,

Ludwing Diaz

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Reviewed 17 October 2021 via mobile

We stayed here several times as part of a group tour. The hotel staff are fantastic. If we had a question about anything or needed anything they were always right there to help. The rooms were extremely clean. The breakfast was plentiful and there was enough variety that an American, European, or Costa Rican would enjoy the food.

Date of stay: October 2021
Trip type: Travelled with family
Thank DebP123
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
LUDWING DIAZ, Director General at Hilton Garden Inn San Jose La Sabana, responded to this reviewResponded 18 October 2021

Dear Guest:

Thank you for staying at Hilton Garden Inn San Jose and for sharing your experiences with us. We feel very happy to know you have received an excellent service with clean rooms and fantastic staff. We look forward to welcome you again in a near opportunity.

Best Regards,

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Reviewed 1 October 2021

This hotel is located right in the heart of everything. The views are spectacular and the rooms are perfect. The staff is so helpful and friendly. The restaurant was fabulous the food was delicious and the staff was so attentive. Great hotel. A must if you are visiting San Jose.

Room tip: Any floor was a great view
Date of stay: September 2021
    • Value
    • Rooms
    • Service
Thank GoSeeLive
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
LUDWING DIAZ, Director General at Hilton Garden Inn San Jose La Sabana, responded to this reviewResponded 1 October 2021


Thank you for choosing Hilton Garden Inn San Jose La Sabana and for your nice comments. We are very happy to know that you enjoyed our spectacular views and staff was helpful and friendly. We look forward to host you on a future stay.

Best regards,

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Reviewed 22 September 2021 via mobile

Hotel was nice, but pricey. I got a suite, and wanted to try lunch. This is where it got bad. The chef brought out a mixed ceviche that was nothing more than raw fish & shrimp. It was absolutely not like any type of ceviche I have enjoyed all over this great country. It smelled like a Rotten fish. It was truly disgusting. I didn’t even take a bite, I tell the manager and front desk and they still charged me. I do not recommend this restaurant, and as I was literally the only one there, I can see nobody else recommends them either.

Room tip: Avoid the restaurant until they get a new chef.
Date of stay: September 2021
Trip type: Travelled solo
Thank magicrob75
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
LUDWING DIAZ, Director General at Hilton Garden Inn San Jose La Sabana, responded to this reviewResponded 23 September 2021

Dear guest,

Thank you for staying in Hilton Garden Inn La Sabana, and for your feedback. We are glad you found a nice hotel but also regret our restaurant did not meet your expectations. We will contact you directly to find out more details about your experience which does not meet our standards.

Kind regards,

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