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Courtyard by Marriott San Jose Escazu
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Reviews (776)
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All reviewsfront desksan josecosta ricaoutback steakhousestrip mallwalking distancefree shuttlebusiness tripexcellent hotelbreakfast buffetat homelarge mallspecial thanksbusiness hoteltaxi serviceenjoy your staylots of restaurants
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141 - 146 of 776 reviews
Reviewed 28 June 2016 via mobile

We chose to begin our Costa Rica vacation by staying here on points. We are so happy we did! From the minute we arrived on property, we were greeted by the lovely Joanna (I hope I spelled her name correctly!) who immediately made us feel at home and welcome as a guest. She was a tremendous resource, making wonderful suggestions, arranging cabs and giving directions and information to make our stay even better!

The rooms are comfortable with mini fridges, in room safe and reliable wifi as well as television with a variety of channels, both in English and Spanish. Next door is a large plaza with a wide variety of restaurants. It was great to just walk across the parking lot and take your pick of cuisine. The hotel offers a free shuttle bus to take you across the highway to the Multiplaza, and can arrange a $2 cab ride home.

Housekeeping is delightful! Our maid left us lovely notes each day that were such a nice surprise! It just added to the welcome feel we received. The rooms were spotless and well stocked. Same for the fitness center. Good equipment for your workout.

My only complaint is that the coin operated laundry could use a little help. There's only one washer and one dryer, and the dryer took forever. I had 2 small loads of laundry and wound up spending 3 hours to get it done. Yikes!

Breakfast was good, but if your room doesn't include the buffet (which ours did not since we stayed on points), it seems to confuse the staff. It was difficult to get help to order. But overall, I'd give it high marks. Other times I visited the restaurant, mostly to get ice as there's no ice machine, they were friendly and helpful.

We'd return in a heartbeat! Thanks, Marriott for another great experience!

Stayed: June 2016, travelled with family
Thank whiningyapper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2016

typical Courtyard, it is in a good location, safe and adjacent to chain restaurants that most Americans will recognize, the floors have balconies to look out on the adjacent areas and also grounds to walk and a pool

  • Stayed: April 2016, travelled on business
    • Value
    • Location
    • Service
1  Thank FriscoTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2016

My daughter and I stayed here for a quick 3 day get-a-away for her birthday. We knew we would not spend much time at the hotel and wanted safe, simple and clean. We were very pleased.

This is a courtyard by Marriott, so don't expect a JW or Ritz. Simple, but very nice. The hotel is fairly new. Clean in all aspects. Average size rooms. Good AC. Free Wifi that functions fine.

The staff is very polite and willing to please. Very helpful. Prompt service and someone available 24 hours at the front desk.

It is situated right next to an outside strip mall with a few restaurants and shops. Very close to a large shopping mall. It is right on the Highway.

We would use it again and were pleased. Once again, we knew we were not getting a 5 star resort, and were not expecting that. There is a pool, bar and a nice free breakfast- all in the hotel.

  • Stayed: June 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Stephen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2016

This hotel is close to Nova dental, so I booked it. The rooms are clean and the property is well maintained. This location is clean, safe and conveniently located to great restaurants such as Hooters and Outback steak house and many other. The room had a small fridge and free internet service. The staff spoke good English and was very friendly and professional. This was and enjoyable stay.

  • Stayed: June 2016, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Just_22Jill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2016

An otherwise comfortable stay at the Courtyard San Jose Escazu was ruined by an act of greed... I had to make a local business phone call and because Courtyard charges by the minute, it became a US$24 charge...
for a local phone call!!!!

I told the lady at checkout that there was a card in the room that said 0.75 per minute, she said I should have understood that the units were US Dollars... why wouldn't the card say "US Dollars" instead of no units, she could not say...

Room Tip: don't stay here
  • Stayed: June 2016, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Sergio G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis M, Manager at Courtyard by Marriott San Jose Escazu, responded to this reviewResponded 20 June 2016

Dear Sergio G,
Thank you for your comment, our main goal is to provide unforgettable moments during your stay. I apologize about the situation with the local calls charge. I would like to take this moment to mention some of our services like high speed internet connection in all the hotel, market 24 hours a day, pool, meeting space and our great location. We will be waiting for you during your next visit to San Jose.
Best Regards
Luis M

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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