I stayed at this location on January 23-24, 2020. It was the worst, most sleepless night ever on a trip. I wrote to Aspen hotels and told them about my incident and they never replied. When I got to the room, the couch fold away bed was half open. I called the desk to see if there was a problem, they only offered to come finish closing the bed, so I did it myself instead. Later, when I went to lay down, I found out why the sofa bed was out. The mattress of the bed in the room was a convex lumpy mess on which no sleep was possible.
It injured my back to the extent that I still have a lower back problem thanks to that night's trouble. How could they not know about this? How could they ignore my letter complaining about it? Too bad they don't care about their clients.More
- Free Wifi
- Free parking
- Fitness centre