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All reviews online rate central business district rooms are clean quiet at night reception desk infrastructure core boulders gate plug mall sheets gps
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Reviewed 21 June 2018

Was really disappointed this time araound.No teaspoons for coffee - Phone reception and was told - If I want I must come to reception as they have no porters (6.30pm?).
The Net curtain in my room could not close and looked as if it had just come out of the washing basket it was so creased. My Complimentary Shamoo in the room had definitely been used before as it was half?
Breakfast was a shambels

  • Stayed: June 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank trevor312564
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h2917-gm, General Manager at Mercure Johannesburg Midrand Hotel, responded to this reviewResponded 25 June 2018

Dear Trevor,

Thank you very much for your feedback regarding your stay with us.

Please allow me to express my sincerest apologies for the inconvenience caused and that your experience did not meet your expectations.

At Mercure, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that I am taking the appropriate measures to address the problem and prevent future occurrence.

I would like you to give us the opportunity to demonstrate our high quality standards; kindly accept our invitation to personally contact me for your future bookings.

We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future.

Kind Regards,
Elma Labuschagne
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2018 via mobile

Stayed there 2 days. There were different hot dishes for breakfast so that's nice.

Interior corridor walls could use a touch up but the rooms are fine.

Perhaps .5-1km off big national roads N1 and N3, which will get you anywhere.

Stayed: June 2018, travelled solo
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h2917-gm, General Manager at Mercure Johannesburg Midrand Hotel, responded to this reviewResponded 25 June 2018

Dear Robert,

Thank you very much for your feedback regarding your stay with us.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Kind Regards,
Elma Labuschagne
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2018

Came to Midrand just after landing in South Africa, completely jet-lagged. The hotel was everything that you can expect from an Accor hotel: clean, confortable, good service, and patience with my foggy brain ;)

  • Stayed: April 2018, travelled with friends
    • Value
    • Location
    • Service
Thank PaulineBZH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h2917-gm, General Manager at Mercure Johannesburg Midrand Hotel, responded to this reviewResponded 21 May 2018

Dear Pauline,

Thank you very much for your feedback regarding your stay with us.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we look forward to welcome you back again in the near future.

Kind Regards,
Elma Labuschagne
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2018 via mobile

The hotel adjacent to the Midrand CBD, it’s not the best location in Midrand however quiet safe and secure.

The staff at the hotel are friendly and always willing to help. 5 stars for customer service.

The rooms themselves are a bit dated but well maintained and clean. The bathrooms have been renovated and nice however are a bit on the small side.

The hotel served breakfast however we never ate there. The room service is from the Irish pub next door, surprisingly good food and so cheap!

All in all a good stay in relation to the price we paid and star rating of the hotel. Ask for a corner room as these are bigger including the bathrooms.

Stayed: May 2018, travelled with family
1  Thank Kovilan_Naidoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h2917-gm, General Manager at Mercure Johannesburg Midrand Hotel, responded to this reviewResponded 7 May 2018

Dear Kovilan,

Thank you very much for your feedback regarding your stay with us.

We are very pleased to hear that we have been able to turn you into one of our loyal Guests

Thank you for your kind recommendations of our services and facilities and for sharing this with the TripAdvisor community...

We look forward to welcome you back again in the near future.

Kind Regards,
Elma Labuschagne
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2018

Came to midrand for a wedding, hotel was perfectly positioned 3km away. Room was clean, checking in was effortless. Pleasant stay. It's a little gem hidden in in a not so pleasant neighbourhood. Good hotel, maybe better if in a nicer part of midrand

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank shawnmS8446WV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h2917-gm, General Manager at Mercure Johannesburg Midrand Hotel, responded to this reviewResponded 22 January 2018

Dear Shawn,

Thank you very much for your feedback regarding your stay with us.

It's always a pleasure to receive positive feedback as it serves as encouragement
to all staff to continously improve in our services and product.

We look forward to welcome you back again in the near future.

Kind Regards,
Elma Labuschagne
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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