Rooms great, staff very friendly and helpful. Great place to stay en-route to Kruger for the big shop before safari as all the shops are right across the road. & excellent restaurants for on a night. Would be more than happy to stay here again.
The hotel is literally 10 steps away from I'langa Mall. I love that I can go shopping, cross a small alley and back to the accomodation. I would like to come back in the future since I will be going to Nelspruit many times more but the carpets, curtains were so dusty, they make the sole of your feet black, no slippers. And with children, they sit n roll all over the floor. Same issue with my friends' room. Another thing, the room is not reasonably soundproofing (or Nelspruit is way too quiet?) . My toddler woke me up at early dawn, I could hear disturbing noises from the floor above.
My overall experience wasn't very good, especially taken into consideration that the hotel is a Mercure Hotel. Reception and staff was very friendly. The hotel's overall impression was good. The problem started with the accommodation. The suite where I stated was dated and the airconditioner wasn't working properly. I had to request every day for the replenishing of the the milk, coffee and sugar and still it wasn't replaced. I had to go the local convenient store to buy milk and sugar in order for me to have coffee. The hotel is excellently situated; close to a mall with restaurants and entertainment. It is very accessable from the main road and is idealy situated for business and holiday travellers. The stoep of the room was never cleaned in the three days that I stayed there and looking at the dirt on the stoep it seems that it hasn't been cleaned for days
We where welcomed with very friendly staff at the reception, the foyer is very impressive. The rooms are comfortable and clean, the management might need to take a look at the shower doors. All in all a good clean comfortable stay for r the price.
What a rubbish hotel where do I start ? Key card didnt work had to go back to reception, no tv remote, no aircon remote, bathroom lights not working, fridge all wonky missing a foot, safe broken whole locking mechanism missing, drawers broken, no hair drier,telephone cord wall plug cover missing, hotel is grubby, no wifi in my room 402, sis man and you so happy to take my money upfront ? Absolutely disgusting!!!!
Dear Mr Banks,
Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The problems that you experienced is not acceptable at all. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Karien Linde
Rooms Division Manger
Mercure Hotel Nelspruit
