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All reviews the hotel staff value for money recommend this hotel riverside mall frequent guest botanical gardens beautiful hotel room service excellent service breakfast and dinner business stay keep up the good work go the extra mile friends and family excellent stay enjoyed my stay easy access
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Reviewed 11 February 2018

Good hotel, the carpeting just need a redo. In this modern day and age, 500mb of internet is in the low low low side. The hotel must review this and stop perpetuating the abuse that telecom companies are visiting upon our nation. There is no need for that. There could also be ample bottled water in the rooms, considering that the area is extremely hot.

Date of stay: February 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
1  Thank cornwell t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle H, General Manager at Southern Sun Emnotweni, responded to this reviewResponded 20 February 2018

Good Morning

Thank you for taking the time to let me know about your stay

Please register as a rewards card holder on your next stay , you then qualify for 2gig per day

We hope to see you again soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2018

During a recent business trip to Nelspruit , I decided to stay the night at the Southern Sun Emnotweni.
The price was reasonable which included a lovely continental buffet breakfast.
I was a bit disappointed though that they made no provision for Kosher or Halal guests.
The Hotel was opened in 2002 and was built around a very colonial style, with beautiful and ornate wooden staircases.
All guests are served with an ice cold home made lemonade upon arrival and check in.
The reception and entrance is very warm and welcoming.
Unfortunately, I found that the Hotel is due for an upgrade as the rooms were far from expectations. Aside from the rooms being so small, the carpets were dirty and the walls needed painting. Also the bathrooms, although clean, needed a face-lift.
The warm friendly and helpful staff made up for the rooms.
I was also pleasantly surprised to receive a chocolate with the towels and shower gel that I had requested from room service.
The personal attention I received made me feel special..
Highly recommended for short stays...

Room tip: Choose the higher floors, the views are much better and its not very noisy
Date of stay: February 2018
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank NisaDawoodOsman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle H, General Manager at Southern Sun Emnotweni, responded to this reviewResponded 12 February 2018

Good Morning

Thank you for letting me know about your stay

We appreciate all feedback

We are please to advise that we will be doing some slight changes and additions to the rooms for our guests convenience.

Housekeeping and maintenance has been addressed on the carpets and painting and this is done monthly and should have been attended to

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2018

It was excellent stay, great service thank you. The hotel met my expectation as always; and the staff are very friendly and professional. Looking forward to the next stay. My room was clean and the food was fresh and delicious. Thanks

Date of stay: February 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank lehlogonolocaswellm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle H, General Manager at Southern Sun Emnotweni, responded to this reviewResponded 12 February 2018

Good Afternoon

Thank you for taking the time to let me know about your stay

We hope to see you again soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2018

Perfectly situated half way to low veld and Mozambique. Surrounded by beautiful and amazing mountains. Just be aware of the heat and humid air from the east coast. nonetheless the facilities are great, close to shopping mall, airport and National parks. Suited for international tourists and locals

Date of stay: February 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank sellom144
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle H, General Manager at Southern Sun Emnotweni, responded to this reviewResponded 12 February 2018

Good Afternoon

Thank you for taking the time to let me know about your stay with us

We hope to see you again soon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2018

I love this place and it is good also to be so close to the Mall and Casino. The breakfast is good as well as the time for it. I realized now the facilities for conferences which I will consider as a place to recommend.

Date of stay: January 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank josecB7666UC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle H, General Manager at Southern Sun Emnotweni, responded to this reviewResponded 12 February 2018

Good Afternoon

Thank you for taking the time to let me know about your stay

We look forward to your next visit with us

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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