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S$965
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Breakfast included
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_gtb5
Sydney, Australia
93
SPECTACULAR AFRICAN EXPERIENCE
5.0 of 5 bubblesReviewed 20 Apr 2016
This was our first visit to Africa and we are immensely impressed by everything about this lodge - the facilities, the privacy, the staff, the game drives, the food. Our guide Shayne was a treasure trove of knowledge about so much to do with the animals and the park. We would return in a flash, and can highly recommend this lodge for anyone who wants to be treated well in significant comfort
Gloria and Greg, Australia
Date of stay: April 2016
Room Tip: All rooms have private decks and great views
Trip type: Travelled as a couple
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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All reviews bush lodge watering hole view from the balcony game drives course dinner water hole high tea and dinner hill overlooking two nights private dinner plunge pool incredible food roaring fire the general manager safari experience very special place small pool
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Reviewed 15 April 2016 via mobile

I cant remember her name it has been ages but safari guide was so experienced. She was over 40 years old was specialist in elephants. She made really special this safari trip. The rooms are so well designed. The chandeliers and some days they did surprise with organising dinner in our room. I can't find much fault.

Date of stay: April 2016
Trip type: Travelled as a couple
Thank Duygu O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 March 2016

On our first visit 4 years ago 4 of us had the lodge and the excellent staff and guides to ourselves for our 2 days. This time 2 of us were there for 3 nights and very much enjoyed the company of the other guests that came and went. There is a great feel of camaraderie and shared experiences. Dinners (excellent 5 courses every night) were great fun! Shawn was our guide and just knows everything, and others enjoyed their time with Jared as well. We will definitely be back in a year or two - Shawn still owes us a cheetah!

Date of stay: February 2016
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
Thank Alison C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shawn C, General Manager at Tshukudu Bush Lodge, responded to this reviewResponded 29 March 2016

HI here Allison,
It was great hosting you again - yes we did have much fun - hopefully next time we will get the cheetah - funny enough she popped her head out about 3 days ago running away from the boys - see our face book page - hopefully you will join us again soon - 4 years it tooo long - warm regards Shawn Catterall

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2016

I would like to be able to tell you that this place was nice. The other reviews make it seem like it is an OK place to stay. But unfortunately I can’t do that…and let me tell you why. After flying 8,000 miles to South Africa, 36 hours before I was supposed to check in, I get informed that Tshukudu is oversold and they will not be honoring my reservation.

I was offered alternate accommodations in their sister property, which on the surface seems reasonable, but there was a huge difference, which I will explain. Tshukudu is in the interior of Pilanesburg National Park on a hilltop overlooking the savannah plain. It consists of six luxury chalets and only takes 12 guests maximum, with no children allowed. There are two game drives a day (included in the price) in six seat vehicles. Also included in the price is welcome drink on arrival, high tea each day, 6 course dinner, early morning tea/coffee, brunch and all local beverages. At least that is what their website says. This is the experience I was travelling halfway around the world for.

Here is what they offered me as a replacement…a room in their large hotel and conference facility on the edge of the park. It was similar to the Animal Kingdom Lodge at Disneyworld. At this property there were 100 rooms with lots of children running around. Breakfast and dinner were in a large buffet restaurant (drinks cost extra). You were entitled to one game drive per night you stayed. If you wanted to do a second game drive in a day you had to pay for it. Game drives were in 22 passenger trucks. Seats on games drives were not guaranteed, they were on a space available basis. You had to make a reservation to go on a game drive. If the game drive was already fully booked, you are out of luck. Compare that to what I booked at Tshukudu.

I tried to find another game lodge to stay at, but since I only found out that they would not honor my reservation 36 hours in advance, everything else in the area was already fully booked. So I didn’t have much choice, accept the room in the large hotel or skip the whole game drive experience and drive back to Johannesburg and stay in a hotel by the airport.

It is also worth noting that I never received an apology, nor was offered any compensation for not honoring my reservation. And just for clarification, I had the reservation for a while. If they knew the hotel was overbooked, they had plenty of time to let me know. But instead they waited until 36 hours before, when it was impossible to make alternate plans.

So, is Tshukudu a good place to stay? I wish I could tell you. I do know I travelled halfway around the world for a certain type of game experience and they gave me something completely different. Would you enjoy staying at Tshukudu Bush Lodge? I guess it depends on whether they actually honor your reservation.

Room tip: Reconfirm your reservation when you get near your stay
Date of stay: March 2016
  • Trip type: Travelled solo
    • Service
1  Thank Neutron
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shawn C, General Manager at Tshukudu Bush Lodge, responded to this reviewResponded 29 March 2016

Hi there,
To tell you the honest truth - I was shocked to see you review - I would also be so angry if my accommodation had been cancelled/moved
You did your reservation online - and unfortunately we are in the hands of the deliverers of this online product
The online service provider that handled your reservation has a huge problem with the workings of their delivery
Over the past few months - we have had many problems - when we noticed that there was an overbooking (last minute) we contacted them and they said they would sort out the problem, contact you and apologize and do refunds
I was under the impression that it had been sorted by them as they said they would - but boy was I wrong
After seeing your review - I have since notified them and asked them why this was not dealt with as they had promised and again they said they would sort it out
Portia said that she had met with you on arrival - and apologized from the Tshukudu side but unfortunately this delivery system is totally out of our hands
But this still does not make it right with what you have been through - totally unacceptable in fact for which I can only apologize and which I would have done - if I had known that the delivery system had not done this
I will follow this through with the delivery system and contact you again - and will make sure they do the same
It is such a shame that you did not get to experience Tshukudu Lodge in it's true form - for which you can see from other reviews is a very special place
I will contact you again shortly
Kind Regards
Shawn Catterall

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Reviewed 13 March 2016 via mobile

Amazing place and experience
The staff are really well educated in terms of the national park life...and the hotel is very good...the food is one of the most delicious food I have ever tasted in my life...very beautiful dinners we had there

Date of stay: February 2016
Trip type: Travelled as a couple
Thank Hirtani
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 March 2016

The lodge is just perfect! All the Staff is outstanding friendly and helpful, especially Gerard and Jil, the guides and Simon the waiter and barman! Dinner ist delicious with 6 courses and personal introduction of menu by the chefcook every evening. Each wooden house has its own balcony. One night we asked for "private dinner". They set up a very romantic table with candlelight and champagne on our balcony overlooking the wide landscape!

Room tip: lower house numbers have to climb more stony steps every day
Date of stay: March 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Susanne925
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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