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“Great hotel, but needs a little TLC from management”
Review of The Bay Hotel

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The Bay Hotel
Ranked #7 of 12 Hotels in Camps Bay
Reviewed 8 February 2016

My wife and I have been coming to the Bay Hotel now for over 25 years - first as singles with our families - then as a married couple until we had kids. The hotel has had a no child policy for many years not permitting under 12''s and more recently not permitting 2-8 year olds. It's a policy I greatly respect and admire and agree with.

I view the The Bay Hotel as one of the best hotels in Cape Town and that's why it's been a tough review to write.

it's uniquely situated across the road from camps bay beach making it quite resort-like in a vast pool of Cape Town hotel options.

My wife and I were in Cape Town at another property which we did not like at all, and at the last minute decided to leave our booked and paid for accommodation at the first place and managed to get the last room at the Bay Hotel. It's been about 6 months since either her or my last stay here and my wife and I were excited to be back.

One of the best qualities of this hotel is that resort feeling you would have on a beautiful island but the amazing part is that beyond the walls there is sophisticated urban offerings that only really cool cities offer. Perfectly described here as the best of both worlds.

I find this property totally unique in Cape Town. All other hotels there is one compromise or another. The Bay: no compromise at all. Box ticked. Well - almost no compromise - read on.....

Another amazing positive -
Most of the staff still remembered us by name tand welcomed us back - a sure sign of that warm fuzzy feeling each time you return.

These were all good things though, but unfortunately there were quite a few minuses with were really disappointing for me.

Unfortunately when a hotel lets you down on one thing, you become critical of other lapses..... It's as if a seal is broken, and perhaps if dealt with correctly it would be overlooked in a review, but if not dealt with, every niggle becomes an issue.

The beautiful Long table in the reception - usually a showpiece for cool and beautiful floral arrangements - was now made to be tacky and cheap as a showpiece with wooden bowls for sale. For sale! Really???

Utterly disappointing. Whatever happened to taking pride in your hotel foyer and using it as the second chance for a first impression at a hotel??? (The first impression is the security guard manning the driveway entrance). I found it cheap and tasteless (even though ironically the wooden bowls were very, unnecessarily expensive). Surely this is an upmarket establishment and not foyer flea market??

Housekeeping were far below acceptable standards. Silly but small details - that I noticed - such as: in the bathroom - empty tissue boxes not being replaced or replenished after 2 opportunities to do so - turndown on the first night and then omitted again on room prep the next morning. Same said for bathroom amenities - shampoos, conditioners, shower gels etc - again - not replenished. Not making the tv remote accessable or visible - on or next to the bed after evening turndown. I hate playing 'hunt the remote'.

Does no one from management bother to check the rooms any more? Is there no pride? No penalty for dropped standards? No reward for exceptional standards and staff performance?

Additional great disappointment to me however at time of my telephonic booking (the day prior to check in) I informed the registration staff member During my reservation chat, that we were staying to celebrate our belated anniversary. I asked if they could do something special for me to surprise my wife and I was told that they would do a special 'romantic' (whatever that means) turn down of our room. However, much to my disappointment - this did not happen. I would have been happy to pay for any additional effort they would have gone to, but no payment was asked and after being told something would be done, and none is done, it's rather disappointing.

In terms of the room - we had a great room 201 - which lead directly to the pool area. For me, I would typically prefer a higher room so you get the unobstructed beach views but this came a close second especially since it was the last room the hotel had available.

Overall the hotel requires another refurb. There are cracked tiles In bathroom shower - which is a personal pet hate of mine.

Drawers that have the glassware next to the minibar need to be repainted inside. They are scratched and the paint is lifting.

I know these are small things but when you pay for a 5* hotel and you pay 5* prices (around US$400 per night) you expect certain levels of compliance as a given

Another slight irritation is that my wife and I have a special rate booking code at this hotel which we use due to volume of nights taken throughout the year (we go down fairly often on business) but when I requested the rate by using our code at time of booking I was very firmly told by the booking clerk that she can't offer or honor that rate as she has no authority to offer any rate but the one she did offer - which I did accept however did find it annoying.

For our last evening - we had invited guests back to the hotel for and after dinner drink. This turned out to be an embarrassing situation for us. We wanted Irish coffees, port and a lemon tea.

We were told they could only serve us a port there and sent us to the downstairs restaurant saying it was 24 hours and we could order anything there. We went down and there we were told that they were closed!!! They did say we could order room service. Not an ideal response when you have guests with you. Eventually the allowed us to go to the breakfast room upstairs and order post dinner drinks from room service, there. What an unnecessary run around.

So - the acid test as usual - would I go back there? Hmmm I deliberated over this for some time and thought to myself: All of the issues I encountered - are they fixable? I analyzed them all. They are all fixable. And they are easily fixable. Management just need to jack up a notch: Better staff training; Better systems and controls in place and better monitoring of what their staff are doing. After all - how difficult would it be to randomly or methodically check rooms?

So that's it - warts and all. I sincerely hope they get their act together. A nip and tuck here and there and I'll once again be happy at the Fantastic Bay Hotel.

Room Tip: i prefer rooms on the higher floor, with a sea / pool view
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  • Stayed: January 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank marc-hirschowitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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335 - 339 of 1,136 reviews

Reviewed 7 February 2016 via mobile

We visited camps bay a couple of years ago and had dinner at the Bay Hotel - when we decided to come back to SA I felt that was the perfect place to stay. We were disappointed- the room we were in needed upgrading and the bathroom was not properly cleaned. It is a lovely location and has a lot going for it but they somehow fail to impress. The hotel managed to charge us twice for the full cost of the visit - having said when we arrived that they hadn't charged us. We realised after 1 day but it took them 3 or 4 days to process the credit!! It is a fabulous location but they need to improve on their overall service. One person that stood out was the bar tender - he had been in service for years - great guy and great service from him.

Stayed: January 2016, travelled as a couple
Thank ShoshoEdin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2016

Excellent views, multiple infiniti pools, fun beach party pool with good house music. Multiple bars and easy to walk to the main strip of Camps Bay. Tons of restaurant options right outside! Service at the Pool Bar was so-so and the rooms were a bit small and outdated. It took them 30 minutes just to come get our drink order and they only came over because my husband asked them to come. It wasn't a very busy say either. HOWEVER the drink was excellent and quite possibly worth the wait- we found slow service to be a common theme in SA. Breakfast buffet came with an unforgettable view! would highly recommend this hotel to any and all looking for luxury and FUN! It was just a tad too busy for my Husband and I as we prefer more exclusive/quaint feeling.

Room Tip: Cabana Rooms felt like we had our own huge deck- small rooms but view is worth it!
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  • Stayed: December 2015, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Ashley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2016

Had a great first three days of our SA holiday at the Bay Hotel. Superb room with mountain view, excellent breakfast, relaxed atmosphere. Friendly and helpful staff. Location is perfect, too! Will definitely come back.

  • Stayed: January 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank Safariverskrik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2016

I stayed here with family for 4 nights. The staff are second to none at this hotel. From reception staff to housekeeping and a special mention to the Pool Staff - Brian, Felix, Thomas & Amos. They were very efficient and passionate about their jobs. They brought a sense of fun to the poolside made us feel at home for the entirety of our stay - So much so that we made sure we said goodbye to them all before we left for the airport.
Our room was a Mountain view premier which was very spacious and had great views of Table mountain. The others in our group had a pool view premier room which had stunning views of lions head and the beach.

Room Tip: Pool View premier rooms have great views
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  • Stayed: January 2016, travelled with family
    • Location
    • Rooms
    • Service
2  Thank Po-Donnell1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Bay Hotel

Address: 69 Victoria Road, Camps Bay 8040, South Africa
Region: South Africa > Western Cape > Cape Town > Camps Bay
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Camps Bay
#5 Business Hotel in Camps Bay
#6 Romantic Hotel in Camps Bay
#6 On the Beach Hotel in Camps Bay
#6 Luxury Hotel in Camps Bay
Price Range: $327 - $920 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Bay Hotel 4.5*
Number of rooms: 76
Official Description (provided by the hotel):
With the majestic Twelve Apostle mountain range as a back drop and the Atlantic Ocean less than a minutes walk away, The Bay Hotel boasts an unrivalled location in the heart of glitzy Camps Bay. After a busy day seeing Cape Town’s world-class sights, exhale and relax with a sunset cocktail, a treatment in the on-site spa or some time lounging around one of four sea-facing pools. Or if all that sounds too demanding, retreat to one of the 78 bright, modern rooms or suites to gaze out at the beach and do absolutely nothing at all. Whether you’re travelling on business, planning the perfect wedding or just seeking some rest and relaxation, our friendly, professional staff will make sure you get the most from your Camps Bay stay. ... more   less 
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Also Known As:
Bay Hotel Camps
The Bay Hotel Camps Bay, Cape Town

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