My wife and I have been coming to the Bay Hotel now for over 25 years - first as singles with our families - then as a married couple until we had kids. The hotel has had a no child policy for many years not permitting under 12''s and more recently not permitting 2-8 year olds. It's a policy I greatly respect and admire and agree with.
I view the The Bay Hotel as one of the best hotels in Cape Town and that's why it's been a tough review to write.
it's uniquely situated across the road from camps bay beach making it quite resort-like in a vast pool of Cape Town hotel options.
My wife and I were in Cape Town at another property which we did not like at all, and at the last minute decided to leave our booked and paid for accommodation at the first place and managed to get the last room at the Bay Hotel. It's been about 6 months since either her or my last stay here and my wife and I were excited to be back.
One of the best qualities of this hotel is that resort feeling you would have on a beautiful island but the amazing part is that beyond the walls there is sophisticated urban offerings that only really cool cities offer. Perfectly described here as the best of both worlds.
I find this property totally unique in Cape Town. All other hotels there is one compromise or another. The Bay: no compromise at all. Box ticked. Well - almost no compromise - read on.....
Another amazing positive -
Most of the staff still remembered us by name tand welcomed us back - a sure sign of that warm fuzzy feeling each time you return.
These were all good things though, but unfortunately there were quite a few minuses with were really disappointing for me.
Unfortunately when a hotel lets you down on one thing, you become critical of other lapses..... It's as if a seal is broken, and perhaps if dealt with correctly it would be overlooked in a review, but if not dealt with, every niggle becomes an issue.
The beautiful Long table in the reception - usually a showpiece for cool and beautiful floral arrangements - was now made to be tacky and cheap as a showpiece with wooden bowls for sale. For sale! Really???
Utterly disappointing. Whatever happened to taking pride in your hotel foyer and using it as the second chance for a first impression at a hotel??? (The first impression is the security guard manning the driveway entrance). I found it cheap and tasteless (even though ironically the wooden bowls were very, unnecessarily expensive). Surely this is an upmarket establishment and not foyer flea market??
Housekeeping were far below acceptable standards. Silly but small details - that I noticed - such as: in the bathroom - empty tissue boxes not being replaced or replenished after 2 opportunities to do so - turndown on the first night and then omitted again on room prep the next morning. Same said for bathroom amenities - shampoos, conditioners, shower gels etc - again - not replenished. Not making the tv remote accessable or visible - on or next to the bed after evening turndown. I hate playing 'hunt the remote'.
Does no one from management bother to check the rooms any more? Is there no pride? No penalty for dropped standards? No reward for exceptional standards and staff performance?
Additional great disappointment to me however at time of my telephonic booking (the day prior to check in) I informed the registration staff member During my reservation chat, that we were staying to celebrate our belated anniversary. I asked if they could do something special for me to surprise my wife and I was told that they would do a special 'romantic' (whatever that means) turn down of our room. However, much to my disappointment - this did not happen. I would have been happy to pay for any additional effort they would have gone to, but no payment was asked and after being told something would be done, and none is done, it's rather disappointing.
In terms of the room - we had a great room 201 - which lead directly to the pool area. For me, I would typically prefer a higher room so you get the unobstructed beach views but this came a close second especially since it was the last room the hotel had available.
Overall the hotel requires another refurb. There are cracked tiles In bathroom shower - which is a personal pet hate of mine.
Drawers that have the glassware next to the minibar need to be repainted inside. They are scratched and the paint is lifting.
I know these are small things but when you pay for a 5* hotel and you pay 5* prices (around US$400 per night) you expect certain levels of compliance as a given
Another slight irritation is that my wife and I have a special rate booking code at this hotel which we use due to volume of nights taken throughout the year (we go down fairly often on business) but when I requested the rate by using our code at time of booking I was very firmly told by the booking clerk that she can't offer or honor that rate as she has no authority to offer any rate but the one she did offer - which I did accept however did find it annoying.
For our last evening - we had invited guests back to the hotel for and after dinner drink. This turned out to be an embarrassing situation for us. We wanted Irish coffees, port and a lemon tea.
We were told they could only serve us a port there and sent us to the downstairs restaurant saying it was 24 hours and we could order anything there. We went down and there we were told that they were closed!!! They did say we could order room service. Not an ideal response when you have guests with you. Eventually the allowed us to go to the breakfast room upstairs and order post dinner drinks from room service, there. What an unnecessary run around.
So - the acid test as usual - would I go back there? Hmmm I deliberated over this for some time and thought to myself: All of the issues I encountered - are they fixable? I analyzed them all. They are all fixable. And they are easily fixable. Management just need to jack up a notch: Better staff training; Better systems and controls in place and better monitoring of what their staff are doing. After all - how difficult would it be to randomly or methodically check rooms?
So that's it - warts and all. I sincerely hope they get their act together. A nip and tuck here and there and I'll once again be happy at the Fantastic Bay Hotel.
- Official Description (provided by the hotel):
- With the majestic Twelve Apostle mountain range as a back drop and the Atlantic Ocean less than a minutes walk away, The Bay Hotel boasts an unrivalled location in the heart of glitzy Camps Bay. After a busy day seeing Cape Town’s world-class sights, exhale and relax with a sunset cocktail, a treatment in the on-site spa or some time lounging around one of four sea-facing pools. Or if all that sounds too demanding, retreat to one of the 78 bright, modern rooms or suites to gaze out at the beach and do absolutely nothing at all. Whether you’re travelling on business, planning the perfect wedding or just seeking some rest and relaxation, our friendly, professional staff will make sure you get the most from your Camps Bay stay. ... more less
- Reservation Options:
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- Also Known As:
- Bay Hotel Camps
- The Bay Hotel Camps Bay, Cape Town