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Reviews (909)
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All reviewslong streetpedestrian mallhi expressst georges mallcentral locationper daygreen market squaregreenmarket squarecompany gardenswalking distancereception staffstayed at this hotel for nightstable mountainnight lifebreakfast buffetdouble bedrooms are small
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88 - 93 of 909 reviews
Reviewed 19 April 2017

We stayed here for 3 days at end of March after reading all the positive reviews and must admit we agree. A good central location for the Gardens, Church, African street market, Bo Kap and the hop on hop off bus etc., Good friendly service and a much better breakfast than in Nth America. Regarding safety -probably better than most American cities having been in Atlanta, Cincinatti in the last year -obviously you have to watch it at night but restaurants nearby or get a taxi from waterfront etc. Definitely would recommend this hotel

  • Stayed: March 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Craig N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this reviewResponded 22 April 2017

Dear Craig N
Many thanks for taking the time to complete a review of our hotel. I am so pleased to read that you enjoyed the high level of service that we are so well known for. Many thanks for the recommendation of our property and I do hope that we have the opportunity to welcome you back in the future.
Kind Regards
Judy Coleman - General Manager

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Reviewed 19 April 2017 via mobile

The Hotel is very centrally situated. Everyone working in this hotel is so friendly, warm, patient and polite. Breakfast is delicious - a variety for everyone. Thanks for making our stay in Cape Town so special.

Stayed: April 2017, travelled with family
Thank 404arlene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this reviewResponded 20 April 2017

Dear 404arlene
Many thanks for taking the time to complete a review of your experience at our hotel during your recent stay. I am so pleased to read that you found the location of the hotel to be central to your needs. Your kind comments relating to the team is much appreciated and will be shared with all the staff.
I do hope that we have the opportunity to make your return visit to Cape Town just as special.
Kind Regards
Judy Coleman - General Manager

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Reviewed 16 April 2017

Stayed at a few Holiday Inns around the world, this would have to be our most positive experience. All staff are helpful and cheerful, nothing was too much to ask and all requests were completed professionally. We booked on tours, arranged a local driver and sought a lot of information from the staff and all requests were met promptly.

The inn is located in the central mall, a couple of restaurants and eateries close by, maybe 50 metres and consist a bar with local beers and hamburgers, sushi bar and an Italian restaurant.

The room arrangements were a little odd with a double bed and fold out couch made up for the two of us. A queen sized bed would've sufficed for the two of us, but we made use of both beds, though it did cut down on the room space available to us.

There's an amount of noise from the mall on a Friday and Saturday night but as we were seven floors up, didn't bother overly bother us.

Thanks very much for making our four nights in Cape Town so enjoyable.

  • Stayed: April 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this reviewResponded 18 April 2017

Dear Robert F
Many thanks for the fantastic feedback of your experience during your recent stay at the Holiday Inn Express Cape Town City Centre.
I am so pleased to read that you found this one to have been your most positive experience. Your kind comments relating to the staff is much appreciated and will be shared with the entire team.
I do hope that we have the opportunity to welcome you back to our beautiful city in the near future.
Kind Regards
Judy Coleman - General Manager

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Reviewed 11 April 2017

This hotel is OK. The rooms are fine though not the cleanest. The breakfast is good.

The main drawback is that the area around the hotel is full of aggressive beggars and street people. It's not safe to walk even 2-3 blocks from the hotel after dark. I was followed home from a nearby bar by a street person carrying a boxcutter who was telling me he didn't want to cut people.

I'll stay somewhere else when I return to Cape Town.

Stayed: April 2017, travelled solo
2  Thank STLvagabond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this reviewResponded 12 April 2017

Dear STLvagabond
Many thanks for taking the time to complete a review of the hotel during your recent stay with us. My sincere apologies that the location of the hotel was not what you expected. As we are located in the city centre we do advise guests to make use of taxis or shuttles after dark. We work very closely with CCID and the South African Police Service, coupled with that we also have 24 hour security at the hotel.
I am pleased to read that you enjoyed our complimentary Express Start breakfast.
Kind Regards
Judy Coleman - General Manager

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Reviewed 3 April 2017

Overall my impression of this hotel was positive, having spent 3 nights there in March;

The staff are friendly and the room was larger than many of the HI Express properties in Europe. The room was also more tastefully decorated and furnished (vs my experiences of HIX properties around the world). Critically, the room was very clean. Breakfast exceeded my expectation.

There are downsides though. Even though I was on the 8th floor, the noise coming into the room from outside was particularly bad. The local market vendors set up their stands very early and the noise from dropped steel bars and shouting was very evident from an early hour each day. More than enough to disrupt sleep.
The location is convenient, yet somewhat set back as well which meant there were lots of beggers in very close proximity of the hotel entrance. Some people will be put off by this.

Room Tip: The higher the better to mitigate the street noise outside
  • Stayed: March 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank FamilyRids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this reviewResponded 6 April 2017

Dear FamilyRids
Many thanks for your favourable review of our hotel. I am so pleased to read that your impression was positive and your kind comments relating to the team being friendly is much appreciated.
I do hope that we have the opportunity to welcome you back in the future.
Kind Regards
Judy Coleman - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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