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“Comfortable but awkwardly tiny room”

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Holiday Inn Express Cape Town City Centre
Ranked #48 of 112 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 3 May 2017

Was put in a small room with two single beds. The shape of the room was longitudinal, which meant anyone sleeping on the right-hand bed facing the TV (next to the door) would have difficulty viewing it. (The right-hand bed faces the bathroom and loo).

Beds were quite comfortable, which resulted in a good night's sleep.

Had asked for a room facing the front of the hotel with a nice view of the concourse, but got one facing the wall of the building next door. (Quite disappointing). Did ask for a change, but then decided against it because it was going to be a hassle repacking and moving the following day.

Breakfast quite good (nice English and continental spread), but could do with a better variety when it comes to the eggs. Only scrambled egg was available . . . notwithstanding that it's an 'express' and I didn't expect them to be necessarily frying eggs / making omelettes, some boiled eggs would have been nice).

Room Tip: Insist on a room facing the front of the hotel (if you're very particular).
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  • Stayed: March 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Lindarich67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this reviewResponded 5 May 2017

Dear Lindarich67
Many thanks for taking the time to complete a review of our hotel and my sincere apologies for the areas that we let you down. We run at extremely high occupancies and are not always able to assist with requests for room location.
I am pleased to read that you enjoyed a good nights sleep and your suggestion regarding boiled eggs at breakfast is noted.
I do hope that we have the opportunity to be of service to you again in the future.
Kind Regards
Judy Coleman - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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59 - 63 of 859 reviews

Reviewed 28 April 2017 via mobile

I regularly stay here for business because it's close to Parliament. Always get great service with a smile from reception. The hotel has recently improved its free wifi - it was dire when I was there in January. Breakfast is adequate-buffet is standard and it can be full in the dining room.

Stayed: March 2017, travelled on business
Thank Wednesday D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, Manager at Holiday Inn Express Cape Town City Centre, responded to this reviewResponded 29 April 2017

Good Afternoon

Thank you for your most valued feedback. Very happy to hear that you have seen an improvement in certain areas of our hotel facilities provided. Going the extra mile with a smile is a motto we live by and strive for. We look forward to welcoming you back soon.

Kind Regards

Elenore Pienaar
Assistant General Manager
Holiday Inn Express Cape Town City Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2017 via mobile

Stayed here multiple times. Great location for central town & shopping, super good breakfast, friendly staff, parking (but tight so small car is good!). Great place for families. Very central so great for exploring town and night life (except V&A you'd need a taxi).

Stayed: April 2017
1  Thank Fatboylimey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this reviewResponded 28 April 2017

Dear Fatboylimey
I am so pleased to read that as one of our regular guests that hotel continues to meet your expectations. Thank you so much for your kind comments relating to the friendly staff and super good breakfast.
We look forward to welcoming you back and being of service to you again in the future.
Kind Regards
Judy Coleman - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2017

We didn't have any reservations for the night and tried a few other hotels with no luck(marathon was the next day). We decided to try the Holiday Inn. They had 2 rooms for us. Friendly staff, valet parking, breakfast included. The rooms were very clean and spacious. I had the 15th floor with a view of the city and part of Table mountain. Good location to walk to restaurants and explore the outdoor vendors. It was a good location for day tripping.

Room Tip: Ask for 15th floor for best views
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  • Stayed: April 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank MBMVWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this reviewResponded 28 April 2017

Dear MBMVWA
Thank you so much for taking the time to review our hotel. I am so pleased to read that we were able to accommodate you with a last minute booking. Thank you for the positive comments relating to the team and I am glad the hotel location and facilities met your requirements.
I do hope that we have the opportunity to welcome you back to the Holiday Inn Express in the future.
Kind Regards
Judy Coleman - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2017

We stayed here for 3 days at end of March after reading all the positive reviews and must admit we agree. A good central location for the Gardens, Church, African street market, Bo Kap and the hop on hop off bus etc., Good friendly service and a much better breakfast than in Nth America. Regarding safety -probably better than most American cities having been in Atlanta, Cincinatti in the last year -obviously you have to watch it at night but restaurants nearby or get a taxi from waterfront etc. Definitely would recommend this hotel

  • Stayed: March 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Craig N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this reviewResponded 22 April 2017

Dear Craig N
Many thanks for taking the time to complete a review of our hotel. I am so pleased to read that you enjoyed the high level of service that we are so well known for. Many thanks for the recommendation of our property and I do hope that we have the opportunity to welcome you back in the future.
Kind Regards
Judy Coleman - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Cape Town City Centre

Address: 101 Saint Georges Mall Street, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Wheelchair access
Hotel Style:
#11 Best Value Hotel in Cape Town Central
#47 Romantic Hotel in Cape Town Central
Price Range: $126 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Cape Town City Centre 3*
Number of rooms: 173
Official Description (provided by the hotel):
Welcome to Holiday Inn Express Cape Town City Centre. This hotel is ideally located in the centre of Cape Town, South Africa. The hotel offers convenience for business and leisure travellers with easy access to highways and being in close proximity from the world renowned Victoria & Alfred Waterfront Shopping Centre. The hotel overlooks the majestic Table Mountain. Holiday Inn Express Cape Town City Centre features 173 contemporary style bedrooms individually airconditioned, offering guests a comfortable, warm and friendly stay. All rooms have en-suite facilities, power shower, direct dial telephones, work stations, safety deposit boxes, hairdryers, tea/coffee making facilities and televisions. WI FI in all rooms and public areas. Holiday Inn Express Cape Town City Centre is committed to offering guests the best product combining convenience of location with the quality and value for which Holiday Inn Express is famous for throughout the world. ... more   less 
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Also Known As:
Holiday Inn Express Cape Town City Centre Hotel Cape Town Central
Holiday Inn Cape Town
Cape Town Holiday Inn
Holiday Inn Express Cape Town City Centre South Africa

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