We toured and tasted at several wineries in Stellenbosch, Franschhoeck, and Paarl. Ernie Els was our least favorite. Not because of the views, which were stunning, but because the service was underwhelming and the wines we tasted were not to our liking. At the other wineries, we were warmly greeted by staff, and had detailed descriptions of the wines, sometimes served with small snacks. Here, the server seemed rushed and descriptions were rote and brief, and he was difficult to find to get additional wines to taste. A disappointment overall.
Thank you for taking the time to share your review with us.
We were disappointed to learn of the shortcomings you experienced, as this is really not the normal guest service that we deliver.Our sincere apologies for all the disappointments of your visits.
Especially that you did not receive a warm welcome as we are known for our staff welcoming guest at the door with a nice glass of white wine. The feedback provided will definitely helps us to know were we need to improve and we will therefore use this information to improve our shortcomings.
We trust that you would perhaps visit us in the future again so that we can show you the full experience at the winery.