I booked this hotel via booking.com. As usual I had to give my card details to do the booking just to secure the place. It stated that no charge would be made at this point. After this I tried to use my credit card, but I was always receiving an error message which prevented me from using it. When I rang the bank, I was told that someone in this hotel tried to use my card and inserted the wrong pin 3 times, so my card was blocked. I had to cancel the card and ask for another one. When I rang the hotel trying to understand what had happened, I was told that they had tried to charge me the cost of one night as this was their procedure. I told them that nothing of this sort was stated in my booking confirmation and, therefore, they tried to use my card without my consent. This had caused the credit card to be blocked my the bank. I also stated that if that was required, they should have told me before and I would have pay that amount. However, in no circumstances they should have tried to use it and insert my pin without my consent. The lady didn't even listened to what I was saying and kept stating that they needed to charge one night and that I should know this. Her tone was so disrespectful that I chose to cancel my reservation. At this point, she shouted that I would never be allowed again to book with them! I had never had an experience like this in my life!
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