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“Awful Experience!”

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Hotel Praia do Burgau
Ranked #1 of 4 Burgau B&B and Inns
Certificate of Excellence
Reviewed 25 June 2017 via mobile

I booked this hotel via booking.com. As usual I had to give my card details to do the booking just to secure the place. It stated that no charge would be made at this point. After this I tried to use my credit card, but I was always receiving an error message which prevented me from using it. When I rang the bank, I was told that someone in this hotel tried to use my card and inserted the wrong pin 3 times, so my card was blocked. I had to cancel the card and ask for another one. When I rang the hotel trying to understand what had happened, I was told that they had tried to charge me the cost of one night as this was their procedure. I told them that nothing of this sort was stated in my booking confirmation and, therefore, they tried to use my card without my consent. This had caused the credit card to be blocked my the bank. I also stated that if that was required, they should have told me before and I would have pay that amount. However, in no circumstances they should have tried to use it and insert my pin without my consent. The lady didn't even listened to what I was saying and kept stating that they needed to charge one night and that I should know this. Her tone was so disrespectful that I chose to cancel my reservation. At this point, she shouted that I would never be allowed again to book with them! I had never had an experience like this in my life!

Stayed: June 2017, travelled with family
5  Thank hmurteira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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16 - 20 of 137 reviews

Reviewed 18 June 2017

What a wonderful location overlooking the little village and a fantastic beach
Our room was a sea view room very spacious with balcony and great views had its own air conditioning unit , fridge , kettle and choice of pillows also toppers if required
Bathroom was newly refurbished with plentiful supply of hot water and always good pressure for showering
Breakfast was plentiful cheese ham cereals fruit yoghurt toast freshly made orange juice and coffee
We went to an evening for a talk on the biodiversity which was very interesting and the food was very good with wine served and met some lovely people also on the Friday they do a barbecue by the pool and again food was wonderful and again met and chatted to other quests
The pool is nice and well kept also very quiet
The beach is a short walk down through the little village which has numerous restaurants and a couple of bars which we tried a few all very good the beach itself is amazing so clean and the beach bar is a must to cool down at lunch
Christina & roger the owners along with Laura and Paulo make sure you have everything you want and nothing is to much trouble the hotel itself is spotlessly clean also the free wifi is excellent and free in all areas
thanks to you all for a wonderful week
One of the most relaxing holidays we have ever had we will be back

Room Tip: Go for the sea view rooms fabulous view of village and beach
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  • Stayed: June 2017, travelled as a couple
    • Location
    • Rooms
    • Service
3  Thank suebw228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2017

Although not staying in hotel went to the Barbeque night. Fabulous staff great so friendly. Great value. Food excellent can't fault it. Prior to our night we visited the hotel and where shown round when we asked for details of rooms for our friends. Beautiful and well equipt.

  • Stayed: June 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank Isobel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2017

Just back from a one week stay with my wife, son and grand daughter. Everyone had a great time, Roger and Christina and staff are exceptional, just ask and its sorted. Great food, great wine and great beer. Already booked for a four week stay in December,can't wait. Jim

  • Stayed: May 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank silverfox2206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2017 via mobile

Hotel Burgau is a rare gem. Everything about this hotel is excellent. Roger, Christina and staff go above and beyond to accommodate your needs and make the experience very enjoyable and relaxing for all. The pool, location to the beach and town (it is a 2 minute walk!) and cleanliness of the hotel are highlights. Breakfast included is a good range. On Wednesday night there was an option to view a presentation on the ecosystem and environmental preservation in the area and enjoy dinner and drinks for 15€. This is recommended.

Stayed: May 2017, travelled as a couple
1  Thank Flopslouise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Praia do Burgau

Address: Rua da Fortaleza, Burgau 8650-111, Portugal
Region: Portugal > Algarve > Faro District > Burgau
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 B&Bs / Inns in Burgau
Price Range: $97 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Praia do Burgau 3*
Number of rooms: 43
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