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2 - 7 of 2,711 reviews
Reviewed 5 December 2022 via mobile

First time here. Although the reviews we looked at prior to going gave us some concerns they were groundless. Excellent hotel, friendly attentive staff. Food a bit samey but always something for everybody's taste.
No complaints. Would return.

Date of stay: October 2022
Trip type: Travelled with family
1  Thank Michael C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 14 November 2022

The room was nice. It was cleaned regularly. The bed was comfortable.
The bathroom was pretty big with a spacious shower. The balcony wasnt massive but big enough for two of us with lovely views over the mountains.
We were on the top floor but the outside lift was working throughout and there is also one indoors.
The food was lovely, buffet with a lot of variety but I was sad there wasn't more seafood. The waiting staff came promptly and brought meal time drinks.
The pool area was nice. Plenty of sunbeds for everyone. The pool bar was well stocked and the staff friendly.
Can't really fault my stay here apart from I lost my passport and struggled a bit getting help from the hotel staff but I suppose its not their job to know everything.

Date of stay: September 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Ru W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 9 November 2022

Positive first . The bar and serving staff are fantastic and very helpful.
Main area of hotel is fine .
Rooms are definitely not 5 star ( Would give 2 star at most ).
On arrival the room was filthy, reported to reception who could not care less and just shrugged shoulders, no tea or coffee was replenished daily and had to constantly ask at reception, the same went for water .
The so called mini bar was a joke and consisted of 1 can of coke and a can of Fanta, again this was not replenished.
The cleaners only came in 3 times over the 14 nights and did not clean the room and only changed the towels once .
The Entertainment consisted of loud music around the pool from 10am to 11pm daily with a darts game and a water polo game thrown in .
There were no Easyjet reps on the site and complaints had to be done through a phone call on our mobile which cost the earth , the WiFi was next to useless so could not communicate via messenger.
The area was fantastic and would visit again but not in this hotel . Give it a wide berth if you want a 5 star experience

Date of stay: October 2022
Trip type: Travelled as a couple
1  Thank Stephen W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 5 November 2022 via mobile

We arrived here and were worried as we had read previous bad reviews and were really pleasantly surprised. We had such a great time. The food was delicious, drinks and cocktails were lovely, entertainment was good (considering it was the end of the season), our rooms were cleaned everyday although a few times we did have to ask for towels as they were taken away but not replaced. The location of the hotel is perfect! We walked to hisaranu a couple of times and caught taxis to Olu deniz a few times. The hotel has the most amazing views. Every worker there was friendly and helpful! Particularly the restaurant manager who went out of his way to chat and make sure everything was good.
The babadag cable cars are a great day out and my daughter did the paragliding, we booked this through sky sports and I highly recommend them, they were so professional and made sure safety was adhered to at all times.
The only bad thing I would say is the wifi which was non existent but I knew this before coming so ordered a dongle from mr dongle which was superb! He drops it off at hotel and arranges collection to suit yourself. Overall a fantastic family holiday with lots of beautiful sunshine. Would definitely return.

Date of stay: October 2022
1  Thank joannemF6494UF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 3 November 2022 via mobile


I arrived on 18th October and was greeted by 2 friendly staff who helped me check into my room (2007)

Upon arrival I had noticed chips in the floorboards which were dangerous if my children stand on them and can get bits of wood into their feet.

The bottom half of the bed was sinking as bottom of the bed was being held by a WOODEN BOARD which the staff just pulled the board down from the top of the bed.

The jacuzzi bath would not fill up due to the plug not holding into place, the technician said it was ok, but it wasn’t

The shower would flood the bathroom every time we showered as the water overflowed the step.

The toilet leaked every time we flushed

The worst of it all is the air conditioning unit. We reported this 4 times and we kept getting told “ it’s ok, it has been serviced” nobody worried about the safety of my children slipping on the water which was DRIPPING from unit and cealing. We kept getting told it was coming from the room above which was not true as it only happened when we out the air conditioning on. The technician came and each time he opened the unit it poured with water but again “IT WAS OK” ???

Finally after 4 times of reporting and kept getting told “no manager is around and both managers were on a day off together” we were told we are able to move rooms. we were showed 2 rooms, one was a luxury room which was stunning and the other room was a superior which I believe we was supposed to have had in the first place due to the description which was on my booking form at booking.com.. so we were sold something which we didn’t even get.

When I had opted to stay in a superior I was told this room wouldn’t be ready until 6pm which was a 6 hour wait and I had already packed and wanted to move so we went to the deluxe room (7008)

The house keeping was atrocious, there was 4 of us in the room and the housekeeper was taking 4 towels but only giving us 2/3 clean ones?! We had no hoovering or no sweeping throughout the whole of our stay. Water was meant to be topped up everyday but it wasn’t, we had to get reception to bring us water and cups.

On the 29th we went to reception and asked to pay for a late check out fee. The young polite lad had allowed to us to pay £40 and stay in our room until 4pm. When I had phoned for someone to help us with our bags from our room to the reception we were told we aren’t due to check out until the 30th. I wasn’t aware of this so they offered to give the £40 refund back to my card which I had paid with. That evening when I went to get my £40 refund I was told he doesn’t know how to give a refund, he phoned 3 people on a video call asking how to give a refund and they didn’t know either, I came back 3 times to see if they worked it out and was told to come back at 8pm when a “manager” arrived ( I was due to leave the hotel at 9pm) when I went back at 8pm I was approached by a so called man who called himself “a top boss” he was very rude, had no manners, was very abrupt. He was saying my bank card was NOT my card and the card numbers does not match the description on his receipts and was told I need to show my receipt. I showed him the receipt and he still continued to tell me it’s not my card ( even though it had a picture of my children on my card ). My husband then came over and asked why I am not receiving my refund, he then began to raise his voice calling us liars which then led to an argument and my partner walking away, the “ boss “ then claimed he felt upset and threatened by by husband. I was then told he actually wasn’t the manager by another staff member.

I am very very angry and upset by this and I will not be returning to this hotel.

It’s such a shame really because the hotel as a set up is beautiful. The restaurant and bar staff were always helpful and polite. The 2 entertainers (Erhan and Sunny) were great for all they could do and my 2 children had a great time with them.

Date of stay: October 2022
Trip type: Travelled with family
1  Thank nicoleashleem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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