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“A great place to stay in the city of Buenos Aires”

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Trianon Residence Recoleta
Certificate of Excellence
Reviewed 3 February 2014

These 2 and 3 bedroom spaceious serviced apartments complete with a kitchen are located in a very quiet safe well lit neighbourhood, They are ideal for a family or a couple. We stayed in a 2 bedroom 2 bathroom apartment, which had everything we needed including a big kitchen, living and dining room. Internet service, TV and vidio. Friendly polite staff 24hr front desk. We enjoyed a good breakfast every morning in the dinning room. We have been traveling and staying in hotels and apartments in this city for over 30 years and this is our favorite both for location and hotel. We will be staying here again.

Room Tip: I was told by the staff that the rooms at the back were quieter, but I dont know if they have a veiw...
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  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 13 January 2014

We had a basic but spacious 2 bedroom 2 bath apartment in the renovated category. It was located right in the best area, Recoleta, with excellent assistance and guidance from the staff for every question or problem. They recommended small, inexpensive cafes where the locals dine when that was what we wanted, and made reservtions for the fancy, upmarket restaurants on other nights. Don't expect 5 star amenities when paying such a reasonable rate. Much better than a hotel for a family; no running back and forth from different rooms or waiting for the bathroom to clear etc. At first, internet was sketchy until we discovered the kitchen had the best signal; after that, no problem. Breakfast was very comprehensive in a bright spacious area. The area can't be beat for walking, dining, shopping, sightseeing or transportation. The concierge even gave me exchange guidance for "dolar blu" on arrival day and solved our departure transport problem on the last day.

Room Tip: We booked the 'luxurious double apartment' which I believe means it has been renovated. Has...
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  • Stayed: December 2013, travelled with family
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1  Thank skyhoosier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2013

Never have I ever found less competent Wi-Fi coverage in a hotel in this area. The hotel is advertised as having "Wi-Fi Everywhere!", but there is practically none in the apartments.

When confronted at the front desk about it, they at first acted as though they would attempt to fix it and had no idea what was going on, before later admitting that out of the entire apartment (living room, 2 bedrooms, kitchen) there was only good coverage in the kitchen.

Afterwards, they attempted to fix it using a box that from what I understand would convert the existing wi-fi coverage to ethernet. Great if you want cables dragging all over the floor and don't care about your tablet or smartphone being connected.

In short, do not stay here if you care about being connected to the Internet while in the apartment. It quickly becomes old when you are unable to spend time in your own bedroom or living room (that you are paying a top dollar rate for) and you remember that you can only sit at the uncomfortable hi-top chairs in the kitchen if you want to access the Internet. It is especially annoying on an iPhone, when you can't iMessage family and friends from home unless you are in one of the 5 rooms you are paying for.

Room Tip: Would not rent unless doing a walk through to guarantee full wi-fi coverage in the ENTIRE apartment...
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  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nahuel L, Manager at Trianon Residence Recoleta, responded to this reviewResponded 14 March 2014
Google Translation

Por favor tenga en cuenta que nuestros departamentos tienen entre 145 , 170 y 275 m2, además tiene paredes muy gruesas, mucho hierro y puertas de Chapa, ni con un equipo Super potente van a poder traspasar por todas las paredes (Esto se llama Efecto de Jaula de Faraday).

Los equipos están ubicados en el pasillo de servicio y le dan cobertura a 4 departamentos por piso.

Se logra darle cobertura a la cocina, parte del living y la habitación principal, NO a todo el depto. Los equipos están configurados a la máxima potencia.

Agradecemos su comentario
Atentamente

Trianon Residence

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2013

Let's start with the good points: We were travelling as a family of 3, and for us the apartment was very spacious (2 bedrooms, 2 baths), had a good kitchen, and a nice living room. The location is very close to Recoleta cemetary and Ave Alvear, so it was convenient for tourism just in Recoleta -- but it is far from the subway system.

However, we encountered terrible service here -- the worst I've personally encountered at hotels in years. Apart from giving us our keys, the front desk wasn't interested in helping on anything else. At breakfast, the manager lady was incredibly rude -- I had entered to drink only orange juice, and the lady made me stop drinking so I could verify I was actually a guest of the hotel first. Later, after I had returned from my errands, I stopped by the breakfast room to simply get a glass of water before leaving for the airport. The lady shouted at me, and prevented me from getting a simple glass of water (even after I explained in Spanish) as apparently entering twice was not allowed.

Also, the combined shower/bathtub were designed so that the screen only protected half the bathtub and couldn't even close properly -- which meant everytime we took a shower, despite taking every precaution, we got the bathroom floor very wet.

In summary, this place only looked good on paper/pictures.

  • Stayed: November 2013, travelled with family
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5  Thank Tony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nahuel L, Manager at Trianon Residence Recoleta, responded to this reviewResponded 20 March 2014
Google Translation

Estimado Huesped
La Recepcion funciona las 24hs. y muchas veces es una persona sola.
Algunas de las tareas que realizan son las siguientes: check in, check out,
cobro de cuentas, atender el teléfono, dar información turística, entre otras tareas. Le
pedimos disculpas si en algún momento no pudimos atender a sus necesidades de la mejor forma.

En cuanto al servicio de desayuno esta disponible de 7 am a 11 am. En ese horario
todos los huespedes estan invitados a disfrutar un desayuno buffet,
pudiendose servir todos los productos que aca birndamos todas las veces que
lo deseen.
Una vez terminado el servicio se firma el voucher correpondiente que indica
que el desayuno ya fue consumido. Si quisiera volver a tomar el servicio se
le recuerda que esto no es posilbe más de una vez por día. Sin embargo se
puede volver a consumir lo que el huesped desee tanto en los departamentos
cuanto en el salon, abonando el cargo extra correpondiente a lo consumido.
Si bien no recordamos el episodio especificamente, nuestra política es que
jamas negamos un vaso de agua a nadie mientras se encuentre abierto el
desayunador.
Si Ud se sintio molesto por alguna actitud del personal de la cafetería le
pedimos las disculpas correpondientes.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2013

apartments with 2 or 3 bedrooms that acoommodates easily a large family and not expensive, in a very nice area. No wifi at the appartment, but in the lobby it is provided. we usually got down to download what was necessary. Breakfast is delivered at the appartment, very old fashioned! when we got tired of the same things we entered several cafes around to grab a tea of cup of nice coffe instead. It is clean, well furnished and very confortable, TV and all. It seems you can spend a month in buenos aires feeling at home instead of being in hotel rooms. this is very good with children because the kicthen has all basic devices and one can by food and cook, according to own taste.

Room Tip: take a high floor so the street noise won't bother you
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  • Stayed: February 2013, travelled with family
    • Value
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Thank angela w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Trianon Residence Recoleta

Address: Avenida Callao 1869 | Recoleta, Buenos Aires C1024AAE, Argentina
Phone Number:
Region: Argentina > Capital Federal District > Buenos Aires > Recoleta
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Suites Wheelchair access
Hotel Style:
Ranked #26 of 470 Speciality Lodging in Buenos Aires
Price Range: $176 - $359 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Trianon Residence Recoleta 3.5*
Number of rooms: 54
Official Description (provided by the hotel):
Trianon Residence Recoleta is an Apart Hotel that offers the excellence and comfort of the best service. Placed in the most residencial area of Buenos Aires, la Recoleta, on Callao Avenue between Quintana and Alvear Avenues. We provide the comfort and assistance to make you feel at home. We are near the most sophisticated cultural and commercial centers of the city. Trianon Residence Recoleta is a familiar environment that will make you remember your home warmth. We invite you to come and see that staying at Trianon Residence Recoleta is to feel as coming back home. ... more   less 
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