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All reviews brick hotel upscale mall great location patio bullrich directly across the street lovely hotel indoor pool opera house four seasons walking distance hotel is located rooms are spacious junior suite nice area public areas concierge service luxury hotel
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Reviewed 18 May 2016

Enjoyed my stay. I would stay there again. Fantastic location for everything and the neighbourhood is one of the best in the city. Rooms were spacious. Hotel was being renovated so there was a bit of noise during the day. Staff were friendly and helpful. The local soccer team Boca Juniors uses this hotel for their players and the occasional celebrity can be spotted. Unfortunately the local staff are a tad presumptuous as per the cultural stigma. If you can overlook this aspect of the culture you will enjoy yourself at a very pleasant hotel.

Room Tip: Rooms on the higher floor facing the street have a great view.
  • Stayed: May 2016, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Samuel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florencia T, Guest Experience Manager at Sofitel Buenos Aires Recoleta, responded to this reviewResponded 19 May 2016

Dear Samuel,

We very much appreciate your comments regarding your stay at the The Brick Hotel Buenos Aires MGallery Collection by Sofitel

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2016

Lovely building in a good location. Easy walking around the city and shopping area. The room was a standard size with a clean standard bathroom. Breakfast was buffet style, average selection, little service. Ate at the restaurant one night and waited an hour for the entrée. The meal was poorly cooked and the service poor. I expect so much more of a hotel of this quality. Would not stay here again

  • Stayed: March 2016, travelled as a couple
    • Value
    • Location
    • Service
1  Thank pepper1802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florencia T, Guest Experience Manager at Sofitel Buenos Aires Recoleta, responded to this reviewResponded 19 May 2016

Thank you for taking the time to tell us about your experience at the The Brick Hotel Buenos Aires MGallery Collection by Sofitel.

I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

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Reviewed 16 May 2016 via mobile

Fabulous location and communal areas are quirky. Staff respond quickly and positively to requests. However our room was a disappointment rusty leaking shower , overall cleanliness of room for this quality of hotel was sadly lacking I had to request a change of sheet in the bed as it was stained. We also has to ask the person cleaning the room to clean the fridge door as there has been a spillage which was not cleaned from previous guests. Tea cup was swilled out after use by previous guests but still has stains down the outside. Had to ask for handyman to oil the creaking door of the room. All small incidents but irritating.

Would I stay here again? Yes because of location and quick response from staff to make good silly mistakes but housekeèping needs attention.


Stayed: May 2016, travelled as a couple
1  Thank james f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florencia T, Guest Experience Manager at Sofitel Buenos Aires Recoleta, responded to this reviewResponded 19 May 2016

Thank you for taking the time to tell us about your experience at the The Brick Hotel Buenos Aires MGallery Collection by Sofitel

Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences.

I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us.

We are looking forward to welcoming you again at MGallery. Please do not hesitate to contact me if you return to Buenos Aires.

Sincerely,

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Reviewed 10 May 2016

Stayed here recently for business and found the location in Recoleta to be excellent. Close to numerous restaurants and good shopping including the Patio Bullrich Mall being right opposite the hotel. Hotel had good sized rooms - décor slightly dated but ok. Comfy beds and great bathrooms - marble with full bath, separate shower and excellent lighting and mirrors. Breakfast was very good and bar area nice to unwind in. Staff very friendly and helpful and all spoke English. A great hotel with free wifi which was appreciated

  • Stayed: April 2016, travelled on business
    • Value
    • Cleanliness
    • Service
2  Thank TravelproNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florencia T, Guest Experience Manager at Sofitel Buenos Aires Recoleta, responded to this reviewResponded 19 May 2016

Dear,

We very much appreciate your comments regarding your stay at The Brick Hotel Buenos Aires, member of the MGallery Collection by Sofitel.

It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2016

Lobby totally re-done, service was stellar, breakfast outstanding, rooms still pretty much the same. A better experience than the Caesar Park and they didn't seem to want to be affiliated when I'd mentioned the prior name altho they are the same chain (Accor Hotels). Fabulous location and the price was right so I'd definitely do it again.

Room Tip: Rooms on the back side are quieter, altho higher floors on the front have an interesting view of train station and port in the distance.
  • Stayed: May 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank joanie327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florencia T, Guest Experience Manager at Sofitel Buenos Aires Recoleta, responded to this reviewResponded 19 May 2016

Dear,

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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