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Columbia Palace Hotel
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Reviews (102)
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5 - 10 of 102 reviews
Reviewed 17 July 2005

Really, I've never been treated worse. But you decide -- maybe my expectations are too high. I made a reservation, in which I wrote that I would be arriving at 11. My plane made an emergency landing in Asuncion because of weather and we were delayed, so I got to the hotel at 2:00. When I got there, there told me that I no longer had a reservation, and were very cavalier about it -- not at all sympathetic or feeling any responsibility. Just said "good bye". Apparently, this is standard practice. They told me it was standard in all hotels around the world that reservations could be cancelled if a person didn't show up on the hour when they said they would. I never heard of this (and I travel all the time), and when they asked me what hour I was going to arrive, they didn't tell me that I needed to either arrive then or alert them as to a late arrival. I asked for the official complaint book and they gave me a guest customer satisfaction survey of the one sheet kind with boxes you check off that is left in your hotel room. That is not the same thing and I've been to Buenos Aires about 20 times and well know that it isn't. Clearly, they were up to something shifty and didn't want me to file an official complaint, even though they legally are supposed to make that option available. They finally made a reservation for me in a dump down the street after making me feel like I was being really demanding. The place was a pit so I declined on arrival. Luckily, I know Buenos Aires well and found another place. What if I hadn't stayed in B.A. before? Who treats guests like this?

If you don't like surprises, I would avoid the Columbia Palace Hotel.

  • Stayed: July 2005
    • Service
5  Thank tpsunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2004

A great value. Clean, friendly, and in a fantastic location in microcenter. Blissfully devoid of American tourists. There are cheaper hotels to be found, but they are in areas you might not like to stay. Speaking Spanish will make your stay easier, as the staff may not speak very much English.

6  Thank doc11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile
Google Translation

Stayed: May 2018, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2018
Google Translation

Room Tip: Las habitaciones que dan a Calle Corrientes son extremadamente ruidosas. Las de los pisos altos son más viejas y con poca presión de agua.
  • Stayed: April 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2018 via mobile
Google Translation

Stayed: April 2018, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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