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All reviewsevery hourin townfree shuttleswimming poollago argentinalake viewsmall citythe hotel offerswelcome drinknice hotelshuttle servicebreakfast roomhotel is locatedfront desk staffcab rideargentino lakebreakfast was excellent
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26 - 31 of 1,125 reviews
Reviewed 23 December 2017 via mobile

The hotel staff was super! Very helpful & gave us great directions. Nice & clean room & bathroom!! Great view of Largo Argentina!!! Breakfast was good. Not super fancy but really nice We would stay there again.

Stayed: December 2017, travelled with family
Thank BackPacker84936
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2017 via mobile

We had a very pleasant stay at Hotel Xelena. We had a nice-sized room. The bathroom had a bidet and a narrow jacuzzi tub. It was a little small for 2 people -the door opened up against the toilet. The food at the hotel was very good, and the staff was very friendly, but very few of them spoke English. I didn't mind trying to communicate in my very limited Spanish, but if you don't know any Spanish at all, it could be difficult.
Our room had a lake view. The level of the lake was low due to being blocked by the Perito Morena glacier, but that is not their fault. The location was convenient for visiting Los Glaciares National Park. I would stay there again.

Stayed: November 2017, travelled as a couple
Thank Visimom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2017

This hotel is a bit out of the city center but has shuttle hourly (15 min drive). Our room had a nice view, room was large and the pool area outside is nice and pleasant but that were all the pros. The bathroom is small and dated, there were only cc 2 plugs in the wall, wifi is free but extremely poor, the heating is also done by the split air conditioner which is very laud and does not work properly. In early morning you surely wake up due to the laud walkie-talkie discussions in the corridor by the staff. As said the pool area is nice but you are not allowed to have any alcoholic drink there, we wanted to have a beer and it was prohibited... The breakfast is average to a 3-star hotel and the waiters are not too friendly. You heve to pay extra for a normal espresso which is far from being an Italian espresso. The food/sandwiches at the bar are ok on the other hand. This hotel was probably a super modern one 10 years ago but it would need a strong facelifting and also more customer-focused staff.

Room Tip: Rooms facing the lake has nice view
  • Stayed: November 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Zita S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2017 via mobile

The hotel building is very nice, the suites are large and comfortable and (some) have wonderful views.
A bit far from the city center but the hotel have regular and plenty of shuttles.
Breakfast and dinner are good.
Staff could be more friendly, specially at the reception. Nevertheless, helpful.
Wi-Fi connection is terrible and some improvements should be made to stop the spreading throughout the building of the typical pool smell from the spa.
This doesn’t match with the 5* status...

Stayed: October 2017, travelled solo
Thank 523paulot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2017 via mobile

Hotel rooms are clean and tidy; nothing fancy but they are a good base to centre your trips out to the glacier. Beds are large and comfy and we had a beautiful view of the lake. Bathroom was small and a bit dated but overall it's to be expected - agree with some other reviews about the star rating, but note that you don't pay a 5* price so have a think about expectations if you are surprised upon arrival.

Downside for us was no kettle in the room; instead they charge room service for cups and a flask of hot water.

Breakfast was adequate, as per other reviews it's not expansive but it does the job. We ate one night in the bar - it was okay nothing special. I had pasta and it was tasty but very thick so cut most of the filling out the ravioli. I preferred to take the free shuttle into town which takes 5 mins so no hassle. Was running all day as far as we could see. The last one into town is 2200 (with last return 2220).

A big plus for this hotel was the swimming pool. Very clean spa area and nice and warm in the pool. Outside swimming area was fun too.

A taxi from the airport to the hotel (2 adults and luggage) cost us 480 pesos then the same guy picked us up for return to airport for 350 pesos.

Overall I'd stay again, and so would recommend it, but don't go with high 5* expectations!

Stayed: October 2017, travelled as a couple
1  Thank SWaterson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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