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All reviews texas roadhouse front desk shopping within walking distance sports teams huge mall sliding door baseball tournament business center double tree walk in shower breakfast buffet the room was nice awesome hotel grand canyon large pool lobby area clean rooms
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Reviewed 26 September 2018

The rooms were comfortable rooms and staff were accommodating. Free breakfast was very nice. Would definitely stay here again in the future. Beds and pillows were very comfortable. No complaints at all.

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank patrickmnoonan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary L, General Manager at DoubleTree by Hilton Phoenix North, responded to this reviewResponded 27 September 2018

Thank you for your wonderful review! So others may not be confused, we do not offer a complimentary breakfast but do have packages and or special accommodations for groups and or companies. Ok, that was my public announcement, back to the good stuff! We are delighted you enjoyed your stay with us and look forward to your next visit! Happy Travels, Mary L/General Manager

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Reviewed 25 September 2018

I wish I could give a better review but the sketchy people around the hotel all hours of the night especially in the parking lot just makes it poor. They night time security but they dont leave the inside of the hotel. The rooms are ok, no complaints. My security is more important........
The area surrounding the hotel and the mall are run down, malls is dead..

  • Stayed: September 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Traveler121429
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary L, General Manager at DoubleTree by Hilton Phoenix North, responded to this reviewResponded 27 September 2018

Thank you for taking the time to review your stay. We are proud of our beautiful facility and are delighted to be a part of the exciting updates to the area. We have had several new companies move in from Pandera Bread to the Red Robin! The light rail is also coming to the area and the mall has been purchased by a developer that will be updating it to accommodate a smaller mall, Metro Center Mall was the largest mall in the US in the 80's, with office buildings, etc. We do exterior and interior patrol for we want everyone to feel comfortable. Again, thank you and we do hope you would stay with us again. Mary L/General Manager

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Reviewed 24 September 2018

My hubby and I have been coming to Phoenix the last few years to visit family. We like this place because they literally treat you like a preferred guest here, everybody is special. Roxanne Valora and Pearl helped us this visit which was nothing short of par excellence!!!! We had reservations under two different names (last minute travel change) and Roxanne insured that we would be staying in the same room for the duration of our stay. She was extremely pleasant and courteous to our needs at all times! If something needed to be fixed she got it fixed! Pearl was equally great to converse with and was equally attentive to our needs during our stay. I highly recommend this place to stay if just not for the staff!!! Lady Tanya in the bar makes great bevvies too!!!! Two thumbs up!!!!

Room Tip: Ask for a room that looks into the courtyard next to the pool. They also have bungalows!
  • Stayed: September 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank publiussulla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary L, General Manager at DoubleTree by Hilton Phoenix North, responded to this reviewResponded 27 September 2018

What a fantastic review! First, thank you for continuing to be our guest and second we are delighted you found your home away from home. We pride ourselves on our service and the three team members you mentioned are great leaders in service. You can teach anyone a job, but you can't teach people to care! Thank you so much for you great comments, I will share with Tanya, Pearl, Roxanne and the entire team! See you soon! Mary L/General Manager

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Reviewed 19 September 2018 via mobile

Very nice hotel, its clean, good breakfast, it has a pool, wide parking area...etc. Worst is, our booking was a pre-paid booking but they cancelled our booking so when we arrived in Phoenx we have no room to stay. Sad part they did not cancell also our payment. Because we have no choice we just have to make another reservation... sad they didn’t even bother to credit our previous payment. So carefull with your booking in this hotel.

Stayed: September 2018
Thank Lito P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary L, General Manager at DoubleTree by Hilton Phoenix North, responded to this reviewResponded 19 September 2018

Thank you for your feedback. Please contact us directly so we may pull up your cancellation. Unfortunately, I can research the information without a name and stay dates. Please email phxnt_gm@hilton.com or you can call me at 602-997-5900. We would be delighted to try and assist you. Mary L/General Manager

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Reviewed 13 September 2018

This was an excellent hotel at a great value. Everything was wonderful from the rooms to the breakfast. The rooms were quiet and the staff was very good and making us welcome and that our needs were met. Will stay again when in area

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank wam6762
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary L, General Manager at DoubleTree by Hilton Phoenix North, responded to this reviewResponded 14 September 2018

Thank you for wonderful review! We are so delighted you enjoyed your stay with us and the team! That is why we are here, to ensure your travel is easy and fun. We look forward to seeing you again soon. Happy Travels, Mary L/General Manager

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