I really want to rate this hotel well as I think it has potential of being above average, however I am being generous at rating it average solely based on the experiences I had during my stay. After a long day getting there, I arrived late in the evening only to be told there was not a room available for me. The lady behind the counter was very apologetic (which I appreciated) and stated a large group of people had not checked out that day as scheduled and consequently they did not have a room available for me. She noted that I was a Choice Priviledge member and said they made arrangements to put me up next door for the night. She said they would comp my room for that night and that the rest of my 6 night stay would indeed be back here where I originally booked. I was exhausted and not knowing the condition of the establishment next door, I agreed. Without writing more of a novel than I already am, let me just say the place next door was unacceptable. It was a complete dump, filthy and disgusting. I was NOT happy. If I had wanted to stay in a dump, I would have booked a room there. They could have at least put me in a comparable quality establishment, of which there were several in the area. The next day I was indeed given a room here for the remainder of my stay. Upon entering my assigned room, it initially appeared fine and of the quality I had expected. However after setting my laptop up on the desk and was preparing to sit down and do some work, I discovered there was no desk chair. I called down to inquire and was tld someone would bring me a chair. A short time later, a young man did indeed show up with a brand new chair he stated he just assembled for me. Ok, that was impressive. Problem solved. The next morning, when I opened the closet to get the iron, I discovered the ironing board was missing. Once again, I called down and was promptly delivered an ironing board. Ok so kudos for problem solving. I also discovered there were no hand towels or wash cloths in the bathroom. Ok so now I'm wondering if this had been a room they were just using to rob Peter to pay Paul with items they needed for other guests. I might also just mention, in case they are reading this review, please invest the additional $0.15 a roll for something other than bargain brand toilet paper. The shower pressure was anemic and the temperature was very hard to control. Other than these complaints, the room was fine, very clean and the beds were moderately comfortable. Oh speaking of clean, upon arrival back to my room on the second night at 5:15pm, I discovered my room had not been cleaned yet. "Really"? After calling housekeeping, I was advised the cleaning staff was still working on my floor and would be there momentarily. Apparantly not an expeditious crew. Fortunately, I was leaving again to go out for dinner, so it worked out. This happenned once again on the last night of my stay and finally at 5pm I stepped out into the hallway and advised the cleaning staff (who coincidentally was just standing in the hallway chatting) that I would not need my room cleaned tonight at this late in the day as I was not going to leave while they did their work. The breakfast selections were plentiful however the eggs were unedible, rubbery and with a slight chemical taste. The ice machines on 2 of the 3 floors were out of order. One vending machine ate my money. The cigarette receptacles outside had not been emptied during my entire stay and wer overflowing. The coffee pot in my room was not used for two of the days during my stay as no cream/sugar packets had been left during the cleaning process. I could easily rate this hotel much lower based on my experiences during my stay, however my gut tells me there is potential here for an above average establishment. The staff was always very friendly and most of my problems were dealt with swiftly. I will chalk off my issues to the exception and hopefully not the rule with this place.
- Official Description (provided by the hotel):
- Located just off I10, 3 story 122 rooms interior corridor with an outdoor pool, spa, fitness room, meeting room, free WiFi, Free hot continental breakfast. Rooms with new Serta mattresses and bedding along with Satellite TV with premium channels, fridge, microwave, work desk with ergonomic chair, iron and board, and hair dryer. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Inn Phoenix West Hotel Phoenix
- Hampton Inn Phoenix
- Phoenix Hampton Inn
- Comfort Inn I-10 West At 51st Ave Phoenix, Arizona