Hotel was clean, spaciousand comfortable.... breakfast buffet was outstanding... pools need a little help...staff very nice but overall would recommend this hotel especially if I had little kids..lots to doMore
- Free Wifi
- Free Parking
Hotel was clean, spaciousand comfortable.... breakfast buffet was outstanding... pools need a little help...staff very nice but overall would recommend this hotel especially if I had little kids..lots to doMoreShow less
We appreciate your feedback. I will be happy to share your kind comment about our breakfast buffet with the chef. We hope to have the pleasure of serving you again.
My daughter and I visited Phoenix last weekend and were looking forward to staying here and relaxing by the pool. Unfortunately, we were not able to do that. The atmosphere at the pools was not family friendly at all. It was a Spring-break, party atmosphere. There were big groups of people with large, filled coolers around all of the pools (at least the 3 that we tried). There were lots of loud, drunk adults. My daughter was uncomfortable and were were not able to enjoy our time at all. Our room overlooked one of the pools and the noise continued well after midnight. When we woke up in the morning and sat out on our deck, the pool was covered in trash. I walked around the grounds and there was trash left everywhere - pizza boxes, beer bottles etc. Also, I'm not sure all of the people at the pools on Saturday were actually guests of the hotel because on Saturday afternoon, there were absolutely no parking spaces around most of the hotel, but when I woke up and went for a walk early Sunday morning, there were lots of open spaces. I doubt that many people checked out before 6am on a Sunday morning. We ended up checking out early and (happily) staying a different resort.
At check-in, we were first given a room without working AC. With 100+ degree temperatures, the room was stifling when we walked in. We went to the front desk and we were quickly given a new room with no issues. The problem was, with the layout of the hotel, the first trip to our room meant parking the car, walking to check-in, driving to our room, carrying our bags up a steep hill and up steps to get to the room with no AC, only to have to take everything back to the car, drive back to the lobby and repeat.
It was not a great way to start our vacation.
On the positive side, it's a cute hotel. The staff that we encountered were friendly and helpful. Our room was clean, a nice size and well appointed. Calling it a resort is a stretch. If they want to fix the issues, they need to staff and maintain the pools to keep the Spring break atmosphere to a minimum. They also need to do something about the parking and check-in process. A bellman to take our bags to our room and then move our bags to the correct room would have helped as well.
Thank you for your feedback. I am sorry to hear that you and your daughter had a disappointing stay due to issues at the pool and AC in your suite. We value your business and hope you will give us another try.
Great Location. The Suites are very nice and clean, recently updated. The hotel grounds were not as clean as other Hiltons. The Pool area as a lot to be desired. I reserved a Cabana for an extra fee and it was not set up when we checked in and it was not clean. Also the pool pump was down so the pool was green/yellow. I am sure when the pool pump is working the pool would have been fine, but we paid a lot for our cabana.
Thank you for choosing to stay with us during your family vacation. Please accept my apology for having been assigned a cabana that was not in ready order. We did experience a failed pool pump and while the water was tested to be safe, the color was unappealing. It has since been fixed and we hope you come back soon.
Rooms are bad and the staff is worse. Pools were filthy and unkept. There were parties all over and staff wouldn’t do anything to quiet the rite. A real dump with a lot of questionable people partying it up there. Staff was so rude. I ended up canceling remaining days and left for another hotel it was so bad.
We did experience a failed pool pump this past weekend at one of our 8 pools and I am very sorry this occurred during your visit. I am a bit surprised to hear that your perception of our staff was rude as we have a reputation for having friendly and helpful team members. If your travels bring you back to the Phoenix area, we hope you will give us another try.
So disappointed to say the least!! Came for Father’s Day weekend and the pool was busy and green! Our first waiter was extremely rude & my son who has a medical condition waited an hr for food! Stay away
Please accept my apology for this disappointing experience. One of our pools experienced a failed pump and while the water was tested to be in safe condition, it did cause an unappealing pool color. The pump has since been fixed and the water is beautiful. I am also sorry you encountered a rude waiter. This is unacceptable and not typical of our team members who are known for being friendly and helpful. We hope you will consider giving us another try.
We upgraded to a large suite and really enjoyed it. They have great hiking trails, but be aware that they do not have the tubing implied by their pictures. Also, we should have brought our tennis rackets. The ones they had to rent were very low quality.
Thank you for choosing to stay with us. It’s wonderful to hear that you took advantage of the hiking opportunities on and around the property. The tubing picture you mention is offered at our sister property, Squaw Peak. Come back again.