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All reviews social hour northern ave free beer and wine dreamy draw pretzels happy hour breakfast room no elevator yogurt great place to stay hot breakfast hot tub clean rooms easy access spring training bed was comfortable nice pool
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Reviewed 14 October 2018

The hotel old, but recently remodeled, so it's very nice. The problem is the extreme chemical smell you're smacked with when you enter the hotel. If you're an asthmatic you know that unless you take a room down to the studs there is no way to rid a room of cigarette smoke. Within minutes of being in our room, please remember it was very nicely updated, my asthma kicked in. We went down to the desk and asked if there was a room that was always non-smoking. She told us no since the a/c system is centralized, ie the smoke was/is/and always will be circulated around the whole hotel. They did suggest the new wing which has individual and new a/c units. My husband went to check it out. He came back saying that there was no cigarette smell, but a very strong chemical smell. When he asked about it he was told that a strong disinfectant spray is used on all the surfaces. So if you are asthmatic, have allergies or reactions to strong chemical smells stay away.

Date of stay: October 2018
Trip type: Travelled as a couple
1  Thank KJWILLIAMS103109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick T, General Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this reviewResponded 17 October 2018

Thank you for your comments. Our hotel was recently renovated, however, there is not a new wing and all of our rooms have the individual A/C units. Please contact me directly at 602-997-6285 so I can better address the situations that arose. Thank you again!

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Reviewed 13 October 2018 via mobile

Very nice, newly renovated rooms, great breakfast and nice pool. It was very cool that they had a happy hour. We even got to watch some playoff baseball with other guests. And local beer provided! We really enjoyed our stay.

Date of stay: October 2018
Trip type: Travelled on business
1  Thank jenwilz2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick T, General Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this reviewResponded 17 October 2018

We are happy to hear you enjoyed your stay. The complimentary evening social hour is a great way to meet new people! We hope to see you again in the near future.

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Reviewed 10 October 2018

We have stayed here many times in the past and do keeping coming back. Now it is even better with the beautiful renovations! Breakfast is always fresh and plentiful. Rooms very clean, and staff is exceptionally friendly and helpful! Thank you BW!

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank molcampbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick T, General Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this reviewResponded 11 October 2018

Thank you for your wonderful comments! The staff works hard to make sure every stay is as good as yours. We look forward to seeing you again very soon!

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Reviewed 3 October 2018 via mobile

Room was clean, bed was very comfy, and reasonably priced. Only complaint is that the walls were thin bcuz you could hear your neighbor. And easily hear the shower and toilet running. Even so, it served my purposes and I would stay here again

Date of stay: October 2018
Trip type: Travelled on business
Thank Heidi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick T, General Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this reviewResponded 17 October 2018

Thank you for your comments on your recent stay with us. We work hard to make sure every guest stay is as enjoyable as possible. We look forward to seeing you again soon.

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Reviewed 10 September 2018 via mobile

i have been there 6 nights . it is nice hotel .clean and comfy. room are ok. staff is nice. food is average no vegtabele.but i recomend this hotel for everyone due to the good price and what you get..

Date of stay: September 2018
Trip type: Travelled with family
Thank rafael4818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick T, General Manager at Best Western InnSuites Phoenix Hotel & Suites, responded to this reviewResponded 10 September 2018

Thank you for choosing our hotel during your visits to Phoenix. We are always looking for suggestions on how to make your stay more enjoyable. Our team is looking at options for the breakfast to make it better than average. We look forward to seeing you again soon.

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