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Reviewed 2 February 2016 via mobile

Grounds are beautiful, staff attentive, but the rooms and food is just ok. Was there for a week on business. Expected more for the food. Desserts were packaged and out of a freezer with little taste. Rooms were clean but very dated. Shower handles falling apart. Convention facilities large but meeting rooms spread out.

Stayed: January 2016, travelled on business
1  Thank LPom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonMcFarland-GM, General Manager at Pointe Hilton Squaw Peak Resort, responded to this reviewResponded 4 February 2016

Thank you for taking the time to post about our resort. I am pleased you noticed our beautiful grounds and attentive staff. We are very proud of our team members that are here to help create amazing memories. Sorry the desserts fell short of expectations. Our chef has made a real impact on food quality, with a focus on fresh foods, including growing vegetables right here on the resort in her chef's garden. She certainly will certainly be thoughtful of your comments about desserts. I apologize for a faulty shower handle, as our daily room care should catch this before you do. Hope to have you back for another conference soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2016

I was traveling with my wife on a business trip that was at the Arizona Biltmore. The conference hotel filled up 3 months in advance. The Hilton reservation agent recommended this property as an alternative as it was only 2 miles away from the Biltmore. Very glad she did. It was a really fine hotel/resort. Two room, pool side suite was great, the staff attentive and friendly. We utilized the spa and resort amenities and, although it was technically off-season, it was still fun and relaxing. The restaurant was a little walk from the lobby across a couple of parking lots and the pillows were more than a little flat, but, those are the only two negatives I could come up with and they are incredibly minor. All-in-all, a really good stay and easily recommended to others.

  • Stayed: January 2016, travelled on business
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonMcFarland-GM, General Manager at Pointe Hilton Squaw Peak Resort, responded to this reviewResponded 4 February 2016

One of the great things about being part of the Hilton family is the benefit to guests for referral to our sister properties. We are glad the Biltmore helped facilitate a good resort alternative for your conference, and we are most pleased that it was us. With the best loyalty program in all hotels, hopefully you also continued to build your points as a Hilton Hhonors guest.

p.s. Our Director of Housekeeping is now looking to find those "more than a little flat pillows."

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Reviewed 29 January 2016

Had a week on the property for a business conference. The staff were super, the food meals were excellent, and the casita I had was just ok.
The Casita was far from the convention center and there are rides on a golf cart to take you back and forth. The week we were there the hotel was not full but was filling up for the weekend. Went to Rico's American Grill for breakfast the food was excellent and service was good.

Room Tip: Casitas may be too noisy when you get neighbors.
  • Stayed: January 2016, travelled on business
    • Value
    • Sleep Quality
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Thank gearphun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2016

Upon arriving to the hotel I was nicely greeted from someone from the hotel. They assisted with my bags to the desk and the agents at the desk were very welcoming. The comfort of my suite was very nice. 2nd time back at this property I was able to explore the property more and enjoy the hotel amenities. I would recommend this hotel and be back again.

  • Stayed: January 2016, travelled solo
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Review collected in partnership with Hilton Hotels & Resorts
Thank Kendrick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2016

We decided to stay here for a long weekend because it looked like it had a nice pool and other amenities but was markedly less expensive than the top tier of hotels. We were pleasantly surprised by the quality of the facilities and the service we received. Though half the price of some of the top resorts, this hotel has spacious rooms, numerous pools, a waterpark, and a better than average restaurant. Though some aspects of the property look a bit dated, overall this hotel was a great value and a very comfortable place to spend a long weekend. An added plus is that it is very close to hiking at the Dreamy Draw Park/Phoenix Mountain Preserve.

  • Stayed: January 2016, travelled as a couple
    • Location
    • Rooms
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Thank JBN1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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