Wow...went to the Royal Hawaiian last Saturday to meet a friend for coffee and snacks without previous experience so this was my first impression.
Immediately, unsure if we should seat ourselves or be seated as the sign was 1/2 out by the entrance door. Turned out we were to seat ourselves. There were no clean tables, although there were 3 empty but dirty ones with the previous patron's dishes on them - not really a big deal as it just seemed as if it was busy and the busser needed to come through. Waited for over 10 minutes to just get a menu, then the server walked away without taking the dirty dishes and I had to point out that he should take them away and clean off the table. He seemed positively perplexed by this. He took the dishes but did not wipe off the table, I later had to do that myself.
It took 20 minutes to get a hot mocha coffee and a pre-done chocolate dessert. The coffee was way too sweet, the dessert was actually excellent. I noticed that a table of 2 that came in after us gave up on the service and left during this time.
I had to remind the server to bring silverware to eat the dessert. And a napkin.
I am not sure if this was his first time working in this restaurant, as I'd never been here before. I seriously doubt I will ever return however as the experience was SO BAD I am sorry to say. The atmosphere was cozy and inviting - a fake fireplace (but nice) in the corner, cozy couch and chairs, comfy tables, that part was very nice.
I can only imagine what Chef Robert from Restaurant Impossible (HGTV) would do here. The potential is fabulous! Sadly, my experience was anything but that.
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