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All reviews front desk whiskey row drug store within walking distance oatmeal rooms are spacious breakfast staff free breakfast historic downtown courthouse square indoor pool the breakfast area third floor convenient location short drive mini fridge home away from home
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Reviewed 4 August 2018 via mobile

Totally overpriced & over-rated. Good location if you’d like to be near the historic area of Prescott. Our room $180/night; taxes included; seriously??? We were on the third floor, window looked over a rusty metal roof & down upon a cheesy neighborhood alley that was lined with garbage cans. Dated. Hallway smelled ‘old’. Don’t need to come back here.
We originally booked two nights, checked out after one.

Date of stay: July 2018
Trip type: Travelled with friends
2  Thank MargaretM79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alondra F, General Manager at SpringHill Suites Prescott, responded to this reviewResponded 6 August 2018

MargaretM79,

Thank you for taking the time to provide us with valuable feedback regarding your recent stay. I am very disappointed to hear about your experience and would like to speak with you personally about it. You can reach me by calling the hotel directly at 928.776.0998 or via email at aflores@ponderosahotels.com.

I would very much appreciate an opportunity to talk with you about this stay and will be using your feedback to help us improve our operations and provide valued guests like yourself with a more enjoyable experience in the future. Again, thank you for taking the time to share your experience and I look forward to speaking with you very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2018 via mobile

This is our third time back to the hotel and we will definitely be back. They had us at Hello! We’re from Hawaii where Aloha means so much...we definitely feel the Aloha at this hotel. The staff is unbeatable! They are friendly, helpful, and very knowledgeable of their home town! They go out of their way to accommodate every need you may have! The rooms are comfortable and clean! The hotel is at a great location to easily get to Whiskey Row, great restaurants, and great antique shops!
I highly recommend staying here if you are visiting Prescott!!

Date of stay: August 2018
Trip type: Travelled with family
Thank Yonnell F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2018

This is the best hotel in Prescott. I have been staying here since the beginning of May and I can't think of a negative thing to write. The staff has gone above and beyond to make this hotel feel like home. The front desk is always very helpful and they are some of the nicest people you'll ever meet.

Date of stay: May 2018
Trip type: Travelled on business
Thank AndrewK4679
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2018 via mobile

Had high expectations based on reviews. Staff friendly and location great, but downhill from there. Our room overlooked rusty roof and neighborhood trash cans, room was malodorous and furniture stained. If the rate had been low, might have overlooked problems, but instead checked out a day early. Property could use renovation, at the least. Disappointing for a Marriott property.

Date of stay: July 2018
Trip type: Travelled with friends
Thank tucsonrdn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alondra F, General Manager at SpringHill Suites Prescott, responded to this reviewResponded 28 July 2018

Dear, tucsonrdn

Thank you for taking the time to provide us with valuable feedback regarding your recent stay. I am very disappointed to hear about your experience and would like to speak with you personally about it. You can reach me by calling the hotel directly at 928.776.0998 or via email at aflores@ponderosahotels.com.

I would very much appreciate an opportunity to talk with you about this stay and will be using your feedback to help us improve our operations and provide valued guests like yourself with a more enjoyable experience in the future. Again, thank you for taking the time to share your experience and I look forward to speaking with you very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2018

FANTASTIC HOTEL! The staff here is unbelievable! This trip was a special Birthday gift for my husband and many members of the staff ensured we had just the right room and a very nice "Welcome Birthday Basket" upon arrival. Donna did a fantastic job putting the basket together. Theresa, Amy and Mia (or Kia) were all very helpful with ensuring our stay was very special. Ladies, we really appreciate your kindness and what you did for us. We will definitely return! The room was very clean and the ladies that take care of the breakfast buffet are phenomenal. Food was very good, the area was hospital clean and tables were cleaned off as fast as they were vacated! The rooms are larger than the newer SpringHill Suites and the ambiance and decor very welcoming. This is the place to stay while visiting Prescott or the Quad Cities of AZ. You won't be disappointed!! Thanks again Donna!

Room tip: Top floor facing the mountains!
Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
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Thank artmap2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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