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Reviewed 19 March 2022 via mobile

Tub didn’t drain, dated and dirty, uncomfortable beds, pillows were lumpy and uncomfortable, foldaway bed -“Ugg”, felt like straight up springs. No room cleaning service (unless requested), which is crazy, because then they don’t refresh coffee or towels, and then you are in desperate need of maid service. They should inform you of this upon check in!!!! They don’t put water out in the lobby until 10 AM, and then they don’t refresh it when it runs out. On Saturday, you have to wait till 7 AM to get coffee at the breakfast buffet. Staff wasn’t very friendly, except the chef making omelettes. Parking lot full. Breakfast buffet and pool were nice, thus the 2 stars. Definitely not worth the price tag. It was a low rent stay, with a high price tag.

Room tip: Ask for room cleaning service so you can get towels and coffee refreshed.
Date of stay: March 2022
Trip type: Travelled with family
1  Thank Sarilyn S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SCTES General Manager, General Manager at Embassy Suites by Hilton Scottsdale Resort, responded to this reviewResponded 22 March 2022

Dear Sarilyn S,

Thank you so much for your feedback, we are so sorry to hear about the issues that you experienced while a guest in our resort. We will certainly do a better job communicating our housekeeping services upon arrival. Cleaning service is offered on the 3rd day of your stay or by request, we are happy to deliver coffee and fresh towels to your suite at any time by calling our Front Desk. We sincerely apologize for our shortcomings, we will address the items listed with our team. We appreciate you letting us know...

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2022

The room was clean aside from the floors. You can tell that they don’t vacuum them or clean the tile. Be sure to bring comfy shoes to wear around the room like flip flops or slippers bc your feet or socks will look like you were running through the mud

Date of stay: March 2022
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels
1  Thank frequentflier2722022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SCTES General Manager, General Manager at Embassy Suites by Hilton Scottsdale Resort, responded to this reviewResponded 22 March 2022

Dear frequentflier2722022,

Thank you so much for your feedback. We are making several improvements to the resort and sure hope you will give us another opportunity in the future to make it right.

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Reviewed 11 February 2022

Hotel is dated and has not been updated/improved in years. Room had an odor I believe from the carpet. Carpet has been vacuumed but needs to be replaced due to again age. Bed was very uncomfortable and creeks/pops when you move

Date of stay: February 2022
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    • Rooms
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank 873kyled
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SCTES General Manager, General Manager at Embassy Suites by Hilton Scottsdale Resort, responded to this reviewResponded 22 March 2022

Dear 873kyled,

Thank you so much for your feedback. We are so sorry to hear that you had an uncomfortable stay with us. We are making several improvements to the resort and sure hope you will give us another opportunity in the future to make it right.

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Reviewed 9 February 2022

The suite was very clean and spacious, very cozy. We liked that it was closed to shopping, entertainment and dining. Will definitely stay here again. The complimentary breakfast was delicious. Staff was very friendly!

Date of stay: February 2022
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Review collected in partnership with Embassy Suites Hotels
Thank zayya2271
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SCTES General Manager, General Manager at Embassy Suites by Hilton Scottsdale Resort, responded to this reviewResponded 22 March 2022

Dear zayya2271,

Thank you so much for your kind words. We are so happy to hear that you enjoyed your stay with us as well as our delicious amenities and friendly associates. We sure hope to see you again soon.

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Reviewed 7 February 2022

We need housekeeping not to be knocking in doors at 7am. I had arranged late check out at check in and had paid extra for that. But housekeeping was knocking every hour since 7am when my group was trying to rest

Date of stay: February 2022
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
1  Thank nerevega
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SCTES General Manager, General Manager at Embassy Suites by Hilton Scottsdale Resort, responded to this reviewResponded 22 March 2022

Dear nerevega,

Thank you so much for your feedback. We are so sorry to hear someone was knocking at your door. Our Housekeeping Team does not start until 8:30am. We appreciate you letting us know.

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