The embassy hotel staff is so amazing here. I left the room for a conference meeting today and the cleaning lady made my bed with my own travel pillows put on top. (Just really nice touches)
Roberta in the bar is an amazing lady. She makes everyone feel at home. And remembered what bourbon I drank only after my first visit.
This lady puts care and service in everything she does. She talked to me and others like we were old friends!
Expedia.com
Taking safety measures
TributePortfolioTaking safety measures
Expedia.comTaking safety measures
The hotel needs major updates. The rooms are dated. The linens, sheets and towels are no longer white. There were issues with the water when we checked in. The rooms and grounds need to be renovated. The breakfast buffet was good. The staff was very friendly and helpful too.
Quick trip for conference. Great location EXCELLENT breakfast. Did not clean room after first night, but that does not bother me — some expect it. No time to visit around the city, but would enjoy going back to try as well.
This has the potential to be a spectacular property if Hilton puts enough money into it. Great staff, especially Paula at the front desk but I’ll wait for the planned renovations to return. Our room was musty and furniture and flooring was dated and dirty. Wear slippers! The bathroom needed a deep clean but looks to have been updated in recent years. I heard rooms on the east side of the property are better. My apologies to the manager who took my complaints with professionalism when my inner Karen emerged.
Not the quality I’m accustomed to, with this hotel chain. Very run down, unsightly property. Not worth the price, at all. Not clean. Broken doors in room. Only positive is the location. Will not be back.
Tub didn’t drain, dated and dirty, uncomfortable beds, pillows were lumpy and uncomfortable, foldaway bed -“Ugg”, felt like straight up springs. No room cleaning service (unless requested), which is crazy, because then they don’t refresh coffee or towels, and then you are in desperate need of maid service. They should inform you of this upon check in!!!! They don’t put water out in the lobby until 10 AM, and then they don’t refresh it when it runs out. On Saturday, you have to wait till 7 AM to get coffee at the breakfast buffet. Staff wasn’t very friendly, except the chef making omelettes. Parking lot full. Breakfast buffet and pool were nice, thus the 2 stars. Definitely not worth the price tag. It was a low rent stay, with a high price tag.
Dear Sarilyn S,
Thank you so much for your feedback, we are so sorry to hear about the issues that you experienced while a guest in our resort. We will certainly do a better job communicating our housekeeping services upon arrival. Cleaning service is offered on the 3rd day of your stay or by request, we are happy to deliver coffee and fresh towels to your suite at any time by calling our Front Desk. We sincerely apologize for our shortcomings, we will address the items listed with our team. We appreciate you letting us know...
